Nothing

Superb immersive experience in Masai Mara park, with a beautiful view from a hilltop on the valley. Creative architecture which intgerates very well with the environment. Flawless service

Stayed in April 2025

The room was a little cramped. Also the toilet in the room could use solid wood doors (to confine the blast!) rather than louvres.

Breakfast - great. All food was great. The view from the room was exceptional. Also enjoyed the room's character.

Stayed in April 2025

The hotel location is wonderful! The second time after eight years visited Mara Serena. Amazing safaris even during the rain season. Special respect to guides- drivers! Mozes brought us on the muddy broken road to see the lion pride on the short distance! Special respect! Only small remark to the administration: don’t save the money for the African local fruit- more mangos, papayas, pine apples….! And every customer will be happier!🙂😇

Stayed in April 2025

The staff were very helpful and friendly. Especially Jacinta and Diana. And Joseph. Fantastic stay.

Stayed in April 2025

Nothing

Location and staff are very friendly

Stayed in January 2025

I think more transparency is needed on the Masai Mara park fees. I know this isn't the hotels responsibility but it would be helpful to be told the cost when booking or note it clearly on the booking.com description or the hotel website. Guests can then make a clear decision on how long they want to stay knowing all the costs upfront. The park fees feel very confusing and I'm still perplexed as to what they are as we paid less than I was expecting!

The hotel is in the most fantastic location and you don't need to drive through any park gates as you're in the heart of the action. The views across the Mara Triangle are incredible, we could see elephants and giraffes from the terrace and from our bedroom. The food was far better than I expected and plenty of choice for vegetarians. Booking game drives was really simple and we loved every minute of our drives. The hotel seemed really good value compared to others I looked at. Quite simply it was a trip of a lifetime.

Stayed in January 2025

The food could be better, it was good but for the night price, we had better experiences during our Kenyan trip. The games rides are quite expensive but we had an excellent guide. No AC so rooms can be a bit hot at night only with the fan.

Exceptional location and view, friendly staff, the buildings are much better than they look on photos, the place has a lot of charm and soul. You feel remote in the nature of Maasai Mara. The pool is amazing with the view and heated.

Stayed in January 2025

Mara Serena was very good , the food was excellent . All the staff were friendly & helpful, & id definitely stay there again. The view from the balcony & our room was stunning. They’re as good as the pictures show on booking.com.

Stayed in November 2024

None

Everything

Stayed in November 2024

Cleanliness was good, but could be a bit better. A lot of the food was rather spiced and I’d have appreciated bottled water to be included in the price with our meals rather than having to pay extra. No iron in the room, nor ability to iron yourself. Wifi was ok,but would go on and off when overused (when people were back from game drives).

View from the lounge area (we could see wildebeest, elephants or giraffes in the distance) and room (could watch the sunrise there). The authentic interior design. The baboons and warthogs wandering around. The spa massage. Even though we didn’t go with the hotel’s game drivers or rangers (we had transfers and driver from Nairobi throughout our stay), based on what other visitors’ experience with them, they seem to have been much better than our driver/guide, so I’d definitely recommend going with the hotel’s/local game drivers.

Stayed in September 2024

- if anything would be the price. It’s definitely one of the most expensive hotels during our trip. But it is busy season and location is in the park. I would still recommend this lodge without any doubts.

-location , in the middle of Masai Mara - food , very good quality and also selection of meals - staff , super friendly and also honest. My husband forgot his wallet in the restaurant and they called and delivered the wallet immediately to our room. It would be a disaster as all documents are in that wallet. We do appreciate how honest the staff there .

Stayed in July 2024

I liked that the lodge was inside the park. The staff was very personable and helpful. Special shout out to the manager Mike, our game drive guide Vivianne, our houseman Isaiah and the head chef.

Stayed in June 2024

I think you need to make more facilitiee available inside the rooms. Like I didnt get a toothbrush and toothpaste inside the room. No bumwashers either. Bathrooms were just okayish compared to other 5 star hotels. More amenities in the bathroom needed

The views were absolutely crazy. Staff was very helpful.

Stayed in May 2024

The gym did not look like as on a picture, seems more old in reality

The staff made me feel like home. I travelled alone but Ann, Diana , Sylvia were so friendly with me, I did not feel lonely at all. I made friends instead. Levis exactly knew where to find all the wild animals.

Stayed in April 2024

Can’t think of anything wrong

Location, staff, views, food

Stayed in May 2024

The food was a bit substandard, stayed at a lot cheaper safari lodges and had food of much higher quality.

Lovely property, great views, nice staff, the bar staff were incredible and cocktails were great! amazing safari drives with lovely vehicles! Vivian (our game driver) had an such an impressive knowledge of the local flora and fauna ! She made our trip into an unforgettable experience with many precious memories

Stayed in February 2024

No AC-impossible to sleep with open doors because of baboons

Stuff, delicious food , nice small room

Stayed in January 2024

The baboons running around!! The pool and the service!

Stayed in December 2023

expensive drinks, no shuttle to this place

amazing locations

Stayed in November 2023

Location and staff were great. Knowledge of our guide Paul was amazing.

Stayed in November 2023

Very unique property with cool African architecture. I like everything about this place.

Stayed in December 2023

Nothing that we didn't like!

Loved the stay the staff and services as well as all the meals were excellent!

Stayed in December 2023

the reception staff could be a bit more lively. They seemed a bit off. Otherwise all round very good!!!!

Loved the Service of the staff. The driver Paul was amazing. The wait staff were brilliant. Jacinta, Jackson, Kelly, Edwin etc were so good to us. Chef Evans Was accommodating and fun. The Game drives were detailed and good. The hot-air balloon ride was a once in a lifetime thing. Cant even describe it. And the elephant that came to our window in the dead of night really made things interesting. Overall 9/10

Stayed in November 2023

There was nothing we did not like.

Great hotel and facilities. Beautiful views of the Masai Mara and excellent game drives.

Stayed in October 2023