Reviews of Mara Serena Safari Lodge 5 stars
Masai Mara National Reserve, 00200 Lolgorien, Kenya
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Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewThe view is spectacular and you can see animals in the savanna from there. The hotel is lovely and well maintained. All members of staff are extremely friendly and professional. The room service is exceptional and the food at the restaurant delicious. Staying there definitely contributed to an unforgettable stay in the Mara !
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Thank you very much for taking the time to review and rate us on your experience during your last visit. I am delighted to note that you had a pleasant stay with us and our staff took good care of you Thank you once again for sharing and we look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager
Thank you very much for taking the time to review and rate us on your experience during your last visit. I am delighted to note that you had a pleasant stay with us and our staff took good care of you Thank you once again for sharing and… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewSuperb immersive experience in Masai Mara park, with a beautiful view from a hilltop on the valley. Creative architecture which intgerates very well with the environment. Flawless service
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Thank you very much for taking time to review and share your wonderful experience about your stay with us I am happy you enjoyed your stay and had a memorable experience from the great views to the creative architecture. I will definitely pass your compliments to the staff who took good care of you. Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Thank you very much for taking time to review and share your wonderful experience about your stay with us I am happy you enjoyed your stay and had a memorable experience from the great views to the creative architecture. I will definitely … Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewBreakfast - great. All food was great. The view from the room was exceptional. Also enjoyed the room's character.
The room was a little cramped. Also the toilet in the room could use solid wood doors (to confine the blast!) rather than louvres.
Dear McCaughan Thank you very much for taking time to review and share your experience about your stay with us I am happy to note that you enjoyed your stay with us and had a memorable experience including great views from the room. Management has taken note of your comments on the room and will work on it. Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Dear McCaughan Thank you very much for taking time to review and share your experience about your stay with us I am happy to note that you enjoyed your stay with us and had a memorable experience including great views from the room. Manage… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewThe hotel location is wonderful! The second time after eight years visited Mara Serena. Amazing safaris even during the rain season. Special respect to guides- drivers! Mozes brought us on the muddy broken road to see the lion pride on the short distance! Special respect! Only small remark to the administration: don’t save the money for the African local fruit- more mangos, papayas, pine apples….! And every customer will be happier!🙂😇
Dear Sergii Thank you very much for taking time to review and share your wonderful experience about your stay with us I am happy to note this is your second time at Mara Serena and you enjoyed your stay and had a memorable experience. Management has taken note of your comments on the local fruits and rest assured we will take remedial measures to ensure we have more of the fruits on our buffet spread. Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Dear Sergii Thank you very much for taking time to review and share your wonderful experience about your stay with us I am happy to note this is your second time at Mara Serena and you enjoyed your stay and had a memorable experience. Mana… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewThe staff were very helpful and friendly. Especially Jacinta and Diana. And Joseph. Fantastic stay.
Dear Marvin Thank you for taking time to review and share your experience during your stay with us. I am glad you enjoyed your stay with us and staff who made your stay a memorable one. I will definitely pass your compliments to the team. Thank you once again for sharing and we look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager
Dear Marvin Thank you for taking time to review and share your experience during your stay with us. I am glad you enjoyed your stay with us and staff who made your stay a memorable one. I will definitely pass your compliments to the team. … Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewLiked: Only the location. The views and surroundings are beautiful. Disliked: Everything else. The food was tasteless and upset my stomach. The service was poor, the staff lacked professionalism and were more focused on tips than actual hospitality. The lodge is outdated and needs renovation. Even customer service doesn’t communicate properly. Overall, a disappointing experience.
Dear Ziad Thank you for taking time to share your candid feedback, and on behalf of the team here, I am disappointed to hear you found our food and service below our standards during your stay with us. I certainly empathize with the points that you have mentioned and we have brought this up with the relevant team members. We truly apologize your stay did not meet your expectations Thank you once again for sharing and we look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager
Dear Ziad Thank you for taking time to share your candid feedback, and on behalf of the team here, I am disappointed to hear you found our food and service below our standards during your stay with us. I certainly empathize with the points… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in January 2025
Verified reviewLocation and staff are very friendly
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Dear Anna Thank you for taking time to review and share your experience during your stay with us. I am glad you enjoyed your stay with us especially the location and staff who made your stay a memorable one. I will definitely pass your compliments to the team. Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Dear Anna Thank you for taking time to review and share your experience during your stay with us. I am glad you enjoyed your stay with us especially the location and staff who made your stay a memorable one. I will definitely pass your co… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewThe hotel is in the most fantastic location and you don't need to drive through any park gates as you're in the heart of the action. The views across the Mara Triangle are incredible, we could see elephants and giraffes from the terrace and from our bedroom. The food was far better than I expected and plenty of choice for vegetarians. Booking game drives was really simple and we loved every minute of our drives. The hotel seemed really good value compared to others I looked at. Quite simply it was a trip of a lifetime.
I think more transparency is needed on the Masai Mara park fees. I know this isn't the hotels responsibility but it would be helpful to be told the cost when booking or note it clearly on the booking.com description or the hotel website. Guests can then make a clear decision on how long they want to stay knowing all the costs upfront. The park fees feel very confusing and I'm still perplexed as to what they are as we paid less than I was expecting!
Dear Emily Thank you for taking time to review and share your experience during your stay with us. I am glad you enjoyed your stay with us especially with the location, food, game drives and staff who made your stay a memorable one. I will definitely pass your compliments to the team. Management has taken note of your comments on indication of park fees on our website and we shall address it with our team. Thank you once again for sharing and we look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager
Dear Emily Thank you for taking time to review and share your experience during your stay with us. I am glad you enjoyed your stay with us especially with the location, food, game drives and staff who made your stay a memorable one. I w… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewExceptional location and view, friendly staff, the buildings are much better than they look on photos, the place has a lot of charm and soul. You feel remote in the nature of Maasai Mara. The pool is amazing with the view and heated.
The food could be better, it was good but for the night price, we had better experiences during our Kenyan trip. The games rides are quite expensive but we had an excellent guide. No AC so rooms can be a bit hot at night only with the fan.
Dear Michel Thank you for taking time to review and share your experience during your stay with us. I am glad you enjoyed your stay with us and especially the pool, building and staff who made your stay a memorable one. I will definitely pass your compliments to the team. Management has taken note of your comments on the food and rest assured we will ensure we re-look at our standards to ensure we improve. On the AC in the rooms, we do provide fans in all the rooms. Thank you once again for sharing and we look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager
Dear Michel Thank you for taking time to review and share your experience during your stay with us. I am glad you enjoyed your stay with us and especially the pool, building and staff who made your stay a memorable one. I will definitely… Show more
Reviewed: 15 January 2025 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewThe game drives
The standards at the property have gone down.
Dear Nancy Thank you taking time to review and rate us on your recent stay at Mara Serena. I am glad you enjoyed your stay with us and especially the game drives. Management has taken note of your comments on our standards and we shall re-look into this with a view of improving. If there also areas you need us to improve on please do not hesitate to contact us as your feedback is very important to us. Thank you once again for sharing and we look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager
Dear Nancy Thank you taking time to review and rate us on your recent stay at Mara Serena. I am glad you enjoyed your stay with us and especially the game drives. Management has taken note of your comments on our standards and we shall re-… Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewMara Serena was very good , the food was excellent . All the staff were friendly & helpful, & id definitely stay there again. The view from the balcony & our room was stunning. They’re as good as the pictures show on booking.com.
Dear Deborah Thank you taking time to review and rate us on your recent stay at Mara Serena. I am glad you enjoyed your stay with us from the rooms, food and service. I am happy our staff made your stay a memorable one and I will definitely pass your compliments to the team. Thank you once again for sharing and we look forward to hosting you again soon Regards Kathurima Mburugu Lodge Manager
Dear Deborah Thank you taking time to review and rate us on your recent stay at Mara Serena. I am glad you enjoyed your stay with us from the rooms, food and service. I am happy our staff made your stay a memorable one and I will definitel… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewEverything
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Dear Yifan Thank you very much for taking time to review and share with us on your experience during your stay with us. I am glad you enjoyed our property. I happy the personal touch from our staff made your stay a memorable one. I will definitely pass your compliments to the team. Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Dear Yifan Thank you very much for taking time to review and share with us on your experience during your stay with us. I am glad you enjoyed our property. I happy the personal touch from our staff made your stay a memorable one. I will de… Show more
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified reviewView from the lounge area (we could see wildebeest, elephants or giraffes in the distance) and room (could watch the sunrise there). The authentic interior design. The baboons and warthogs wandering around. The spa massage. Even though we didn’t go with the hotel’s game drivers or rangers (we had transfers and driver from Nairobi throughout our stay), based on what other visitors’ experience with them, they seem to have been much better than our driver/guide, so I’d definitely recommend going with the hotel’s/local game drivers.
Cleanliness was good, but could be a bit better. A lot of the food was rather spiced and I’d have appreciated bottled water to be included in the price with our meals rather than having to pay extra. No iron in the room, nor ability to iron yourself. Wifi was ok,but would go on and off when overused (when people were back from game drives).
Dear Mihaela Thank you very much for taking time to review and share with us on your experience during your stay with us. I am glad you enjoyed the spa and wildlife around the lodge.. I happy the personal touch from our staff made your stay a memorable one . I will definitely pass your compliments to the team. We have taken note of your comments on cleanliness and wifi and my team and I will make sure we improve. Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Dear Mihaela Thank you very much for taking time to review and share with us on your experience during your stay with us. I am glad you enjoyed the spa and wildlife around the lodge.. I happy the personal touch from our staff made your st… Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified review**Review: Mara Serena Safari Lodge** My recent stay at Mara Serena Safari Lodge was a mixed experience. The lodge is located in a stunning part of the Masai Mara, with breathtaking views of the savannah. The location is perfect for game drives, and the scenic surroundings add a magical touch to your stay. However, the food was disappointing. The variety was limited, and the quality didn't quite match the level of the lodge. There’s definitely room for improvement in the menu options. The rooms, while clean, felt outdated and in need of an upgrade. A refresh in décor and amenities would really elevate the comfort and overall experience. Additionally, the service was slow at times, which was frustrating, especially after long days of activities. On a positive note, the staff was very attentive and eager to assist, which made a difference during our stay. Their friendliness and effort were greatly appreciated. Overall, while the lodge has a fantastic location and potential, improvements in food, room quality, and service efficiency would make it a more well-rounded experience.
Dear Arjun Thank you very much for taking time to review and share with us on your experience during your stay with us. I am glad you enjoyed the food, location, the animals and the rooms. I happy the personal touch from our staff made your stay a memorable one. I will definitely pass your compliments to the team. We have taken note of your comments on food and my team and I will make sure we improve. Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Dear Arjun Thank you very much for taking time to review and share with us on your experience during your stay with us. I am glad you enjoyed the food, location, the animals and the rooms. I happy the personal touch from our staff made yo… Show more
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewReviewed: 11 July 2024 · Stayed in July 2024
Verified review-location , in the middle of Masai Mara - food , very good quality and also selection of meals - staff , super friendly and also honest. My husband forgot his wallet in the restaurant and they called and delivered the wallet immediately to our room. It would be a disaster as all documents are in that wallet. We do appreciate how honest the staff there .
- if anything would be the price. It’s definitely one of the most expensive hotels during our trip. But it is busy season and location is in the park. I would still recommend this lodge without any doubts.
Dear Ying Thank you very much for taking time to review and share with us on your experience during your recent stay. I am glad you enjoyed very good food and the personal touch from our staff who made your stay a memorable one. I will definitely pass your compliments to the team Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Dear Ying Thank you very much for taking time to review and share with us on your experience during your recent stay. I am glad you enjoyed very good food and the personal touch from our staff who made your stay a memorable one. I will de… Show more
Reviewed: 27 June 2024 · Stayed in June 2024
Verified reviewI liked that the lodge was inside the park. The staff was very personable and helpful. Special shout out to the manager Mike, our game drive guide Vivianne, our houseman Isaiah and the head chef.
Dear Perusal Thank you very much for taking time to review and share with us on your experience during your recent stay. I am glad you enjoyed the very personal touch from our staff not forgetting your driver guide Vivianne, housekeeper Isaiah and our manager Mike who made your stay a memorable one,. Thank you once again for sharing and we look forward to hosting you again soon. Regards Kathurima Mburugu Lodge Manager
Dear Perusal Thank you very much for taking time to review and share with us on your experience during your recent stay. I am glad you enjoyed the very personal touch from our staff not forgetting your driver guide Vivianne, housekeeper I… Show more