Reviews of Mayas Suites

Dear Daisy Nandaba, ke, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our property’s easy access, simplicity, and utility on your work trip made your three-night stay a good one. We also appreciate your friendly note about the low ceilings—a detail that some of our taller guests have mentioned. Your insight helps us better inform future visitors. We’re considering ways to highlight ceiling height in our room descriptions, so that guests like you can make the best-informed choice. We hope to have the pleasure of welcoming you back soon—perhaps with a room that’s more spacious or ideally suited for your needs. Safe time until then! Warm regards, Douglas, Guest Relations

Dear Daisy Nandaba, ke, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our property’s easy access, simplicity, and utility on your work trip made your three-night stay a good one. We a… Show more

Thank you so much for your feedback! We’re happy you enjoyed your stay and will be glad to host you again anytime through Booking.com. Please note that rates may vary depending on dates and availability, but we always strive to offer the best value for your stay.

Thank you so much for your feedback! We’re happy you enjoyed your stay and will be glad to host you again anytime through Booking.com. Please note that rates may vary depending on dates and availability, but we always strive to offer the be… Show more

Dear Muhammad, au , Thank you so much for your kind words about our teams helpfulness—it truly means the world to us that they made your stay more comfortable. I'm very sorry to hear about the inconvenience you experienced with the lack of hot water, especially during the crisp Nyeri mornings. That’s certainly not the standard we aim for, and I fully understand how cold and uncomfortable this must have been for you. Please know we've taken immediate steps to address this. Our maintenance team is reviewing the hot water system to ensure it performs reliably, even on cooler days. Your feedback is invaluable—it helps us improve and provide the genuine hospitality our guests deserve. We hope to have the pleasure of welcoming you back soon, with a warm and cozy stay that exceeds your expectations. Warm regards, Douglas, Guest Relations

Dear Muhammad, au , Thank you so much for your kind words about our teams helpfulness—it truly means the world to us that they made your stay more comfortable. I'm very sorry to hear about the inconvenience you experienced with the la… Show more

Dear Komu, ke , Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our beautiful gardens, found the parking convenient, and appreciated the comfort of the bed. It’s wonderful to know that you felt safe and comfortable during your solo stay—that's always a top priority for us. We’re also glad to hear that you felt it was good value for money. We strive to provide a well-rounded, affordable experience without compromising on quality, and it’s great to know we succeeded. We’d love to welcome you back anytime, and we truly appreciate your thoughtful feedback. Safe travels and see you again soon! Best regards, Douglas, Guest Relations

Dear Komu, ke , Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our beautiful gardens, found the parking convenient, and appreciated the comfort of the bed. It’s wonderful to know that you felt safe and comf… Show more

Dear kennedy, ke, Thank you for your kind words! We're so glad to hear that you found the property well-maintained and that you’re considering a return visit—that truly means a lot to us. Our team works hard to keep everything in top shape for our guests, and it’s wonderful to know that it made a positive impact on your stay. We’d be absolutely delighted to welcome you back whenever you’re ready for your next visit. Safe time until then, and we look forward to hosting you again soon! Warm regards, [Douglas], Guest Relations

Dear kennedy, ke, Thank you for your kind words! We're so glad to hear that you found the property well-maintained and that you’re considering a return visit—that truly means a lot to us. Our team works hard to keep everything in top … Show more

Dear Saadia, ke , Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our great location, and that our friendly and helpful staff made a positive impression on you. We’re also glad you found the meals satisfying and well-cooked—food is always a highlight for us! However, I do apologize for the noise disturbance you experienced with your neighbors. We completely understand how that can affect your stay, and we’re currently reviewing ways to address noise issues to ensure all of our guests have a peaceful and restful experience. Your feedback helps us improve, and we’d love to welcome you back to enjoy a quieter, even more enjoyable stay next time. Warm regards, Douglas, Guest Relations

Dear Saadia, ke , Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our great location, and that our friendly and helpful staff made a positive impression on you. We’re also glad you found the meals sat… Show more

Dear Fredrick, ke, Thank you so much for your kind review! We're thrilled to hear that you found our facility great, clean, and quiet—those are exactly the kinds of experiences we aim to provide. We truly appreciate your feedback regarding the room size and the instant shower. We’re sorry to hear that the shower didn’t work as expected, and we will have our maintenance team look into it right away. As for the room size, we understand that comfort is key, and we’ll make sure to highlight the room dimensions more clearly for future guests so they can make the best choice for their needs. We’d love to have you back soon, and we’re confident that your next stay will be even more enjoyable. Thank you again for your valuable input! Best regards, Douglas, Guest Relations

Dear Fredrick, ke, Thank you so much for your kind review! We're thrilled to hear that you found our facility great, clean, and quiet—those are exactly the kinds of experiences we aim to provide. We truly appreciate your feedback rega… Show more

Dear Jan, de , Thank you so much for your glowing review! We’re absolutely delighted that Maya Suites exceeded your expectations and that you found our rooms clean, quiet, and adequate for the price. We also appreciate your feedback on the breakfast—we always strive to provide meals that are satisfying and reflect the local flavor. It’s fantastic to hear that you felt safe with the car and that our reception team was always available to assist you. Your satisfaction is our top priority, and we’re thrilled to know that everything met your needs. We also sincerely appreciate your suggestion about offering local coffee. We couldn’t agree more! Kenyan coffee is world-renowned, and it’s something we are proud of. We’ll certainly consider this as we work on enhancing our guest experience and showcasing more of the local products that make our country special. Thank you once again for your valuable feedback and for choosing to stay with us. We would love to welcome you back any time! Warm regards, [Douglas], Guest Relations

Dear Jan, de , Thank you so much for your glowing review! We’re absolutely delighted that Maya Suites exceeded your expectations and that you found our rooms clean, quiet, and adequate for the price. We also appreciate your feedback on the… Show more

Dear Charlie, se , Thank you for your kind review! We're so glad to hear that you found the property nice and comfortable—we strive to make every stay as relaxing as possible. We’re sorry to hear that you couldn’t see Mount Kenya from your balcony during your stay. While the views can be affected by weather or surrounding structures, we always want our guests to experience the beauty of the region. If you’re planning another visit, feel free to inquire about rooms with better views of the mountain, and we’ll do our best to accommodate your preferences. We hope to welcome you back soon for another enjoyable stay! Best regards, Douglas, Guest Relations

Dear Charlie, se , Thank you for your kind review! We're so glad to hear that you found the property nice and comfortable—we strive to make every stay as relaxing as possible. We’re sorry to hear that you couldn’t see Mount Kenya from… Show more

Dear Brigite, ke , Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the property green, homely, and a great value for money. It’s always our goal to create a welcoming environment that feels like a home away from home, and we’re glad that resonated with you. We’re also so happy to hear that you enjoyed the fresh and tasty food. Our team puts a lot of care into preparing meals, and it’s fantastic to know that you appreciated it. We would love to welcome you back soon for another relaxing stay with more delicious meals and beautiful surroundings. Warm regards, Douglas, Guest Relations

Dear Brigite, ke , Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the property green, homely, and a great value for money. It’s always our goal to create a welcoming environment that feels like a home … Show more

Dear Peter, gb , Thank you for sharing your feedback with us! We’re delighted to hear that you enjoyed our location, and we’re happy that our accommodating staff could assist you when you needed to adjust your travel plans. It’s also great to know that you had a pleasant experience with the breakfast! We’re sorry for the inconvenience you experienced with not having a family room available during your stay. We understand how important it is for families to be together in one space, and we’re currently exploring options to offer more family-friendly accommodations in the future. We truly appreciate your feedback and hope to welcome you back soon with a room arrangement that better suits your needs. Warm regards Douglas, Guest Relations

Dear Peter, gb , Thank you for sharing your feedback with us! We’re delighted to hear that you enjoyed our location, and we’re happy that our accommodating staff could assist you when you needed to adjust your travel plans. It’s also great… Show more

Dear Raphael, ch, Thank you for your kind words! We’re so glad to hear that our friendly and helpful staff made your stay enjoyable, and that overall, you found the experience perfect. We also appreciate your feedback regarding the desk location. It’s great to hear that it worked well for you, but we understand that for some, this setup might not be ideal for working. We’re always looking for ways to improve the layout of our rooms, so your input is really valuable as we continue to enhance the guest experience. We hope to welcome you back soon and provide another excellent stay, whether for work or leisure! Warm regards, Douglas, Guest Relations

Dear Raphael, ch, Thank you for your kind words! We’re so glad to hear that our friendly and helpful staff made your stay enjoyable, and that overall, you found the experience perfect. We also appreciate your feedback regarding the desk l… Show more

Dear Tony, gb Thank you for your thoughtful review! We’re so glad to hear that you enjoyed our clean and friendly units, the helpful staff, and the delicious breakfast. It’s also wonderful to know that you found the rooms clean and appreciated the pleasant verandah with convenient power sockets. We do appreciate your feedback regarding the cramped bedroom and lack of a desK table. We understand that some guests prefer more space to work or move around, and we’ll definitely consider this when evaluating future room arrangements to ensure greater comfort for all our guests. We’d love to welcome you back and ensure an even more enjoyable stay next time! Warm regards, Douglas, Guest Relations

Dear Tony, gb Thank you for your thoughtful review! We’re so glad to hear that you enjoyed our clean and friendly units, the helpful staff, and the delicious breakfast. It’s also wonderful to know that you found the rooms clean and appreci… Show more