There was no fridge or enough water

The cleanliness of the place

Stayed in August 2025

This is in the HH Tower on the 13th floor. It is hard to see from the road. On the opposite side of Naivas Market. Easy to miss if your driver is not familiar with the location. Traffic is a nightmare all day. Great for cityscapes.

The views are unmatched! 15th Floor is amazing and the windows give a clear view of the city. If you are not used to the city noise, this place is not for you. In the heart of all the action of CBD. Bank, pharmacy, market, bus station all nearby.

Stayed in August 2025

The water was either ice cold or burning hot

Staff were amazing

Stayed in August 2025

Even it was on the 15th floor, the roads around are very busy and noisy, a bit hard to sleep.

Big room, clean and very helpful staff.

Stayed in August 2025

I almost got stuck in the elevator because of power failure.

The hotel is located in the junction of 2 most famous avenues (Moi and Kenyatta avenue) in the city centre of Nairobi.

Stayed in July 2025

Noise arising from loud music in the vicinity

The location is perfect just at the Nairobi City Business District. In addition the hotel is located from the 13th floor and there are several shops that sells goods and services from 12th floor to the ground. The hotel is safe because although the elevator is shared the access to the hotel floors is only granted if a guest key is used.

Stayed in July 2025

The lift - Leave 10 minutes before you need to be downstairs, as it takes 5 minutes to call the lift and then another 5 minutes to go down 13 floors, as it stops at every floor to pick people up. Lift is very full by the end of it's journey!

A safe and welcoming place to stay in the centre of Nairobi. The taxi and cheerful driver from the airport was there on time to collect me. The restaurant and staff are great. The room was big too!

Stayed in June 2025

Bathrobes, central location, comfortable and clean

Stayed in June 2025

The location was not great. There was no clear sign board or means to identify the hotel as the hotel was in the 13th floor of a complex. The road leading to the hotel had heavy traffic. Also, the location pinned in Google Maps was not correct. Hotel Management informed that they will correct it.

The room was very good and well maintained. The staff were very polite and helpful. The hotel has a restaurant which was an advantage. Also the food prices were reasonable.

Stayed in June 2025

Clean, spacious rooms

Stayed in May 2025

Noise from a near by club and the fact that they didn’t have hot water for two days. But their hot water also takes long to come.

It was clean

Stayed in June 2025

Street noise. Can't be helped given location and weekend eves, but the double-paned glass really cuts it down. Carpet could be cleaner, and the windows; I would have liked to take pictures but the glass was too dirty. The restaurant could do better with inventory; many ingredients were out of stock, but it was a long weekend, with a Monday public holiday (Kenya's independence day).

In the heart of the CBD (junction of Moi and Kenyatta aves) this is a great location to get around Nairobi from. The hotel is on the 14th floor (elevator, hallway, and room all require a room key to access) and there are guards at both entrances from the street.... so very secure and wheelchair friendly). There is an excellent restaurant of the same name of 13th floor with both African and US/European cuisine for breakfast, lunch and dinner). There are many floors of small shops in the building (I got my hair cut and bought a camera tripod and linens all without leaving the premises). The staff were kind and courteous and responsive to our needs. We met the manager who truly wanted to know about our experience with both hotel and restaurant and even helped hands-on with ensuring a smooth exit down to the ground floor after check-out. The restaurant manager remembered us both and greeted us like old friends. This was our second stay. Great views. Reasonable rates (U.S. $60/night for 4 nights on Expedia or Booking.com; by comparison, the fleabag Econolodge I stayed at the week before in small-town Wooster, Ohio was US$80 weeknights, US$120 weekends.)

Stayed in June 2025

The staff was very attentive and the room was really clean

Stayed in June 2025

The location

How clean the facilities are

Stayed in June 2025

No

Location

Stayed in May 2025

The main downside of this hotel is the noise you can hear from traffic and neighbouring bars, it's fairly bad on Friday night but not as annoying on Saturday or Sundays (windows are single grazing). If you are a light sleeper bring earplus, otherwise you should still be okay.

This hotel is very nice. Rooms are quite modern and beds are very confortable. Rooms and bathrooms are quite big. Staff is very friendly and helpful, always ready to answer any question you may have. Location is theoretically very central but slightly relative as Nairobi doesn't have a city center area like you may be used to in European cities for instance. Still it's not too far from the airport (about 25 min) or from Nairobi National Park (about 20 min). Cafe on the reception floor is nice enough. Good vatiety of breakfast and good fresh juice. Dinner food is nice too but portion are fairly small. Overall I would recommend as it's good value for the price.

Stayed in May 2025

Poor internet services

Stayed in March 2025

Very noisy

City centre

Stayed in March 2025

Mum slept on the other side and she comlained in the morning about outside noise (clubbing sound from downstairs)

Rooms were clean and spacious

Stayed in January 2025

Noisy from the street next to the club. Be sure to take earplugs. Very slow elevator. There was no air conditioning in my room.

Large room. Everything is new. Security at the entrance. Comfortable bed

Stayed in January 2025

The cleaning needs to improve: while the bed seemed clean, we found a few hairs, the restroom was not super clean and items (comb) from a previous guest were not removed. The hotel does not have a private entrance (part of a broader mall), which made security less ideal even if private guards were at the entrance. There is no entrance for the cars, which can be an inconvenience for those traveling for safaris or other tours. Limited ventilation with one small window. Old carpets to be washed or changed. The placement didn’t feel super safe.

Very good value for the price. Good view of the city. Very nice cafe/restaurant: simple but good and with warm service. Late check-out for reasonable free. The linens were good. Safety deposit.

Stayed in January 2025

Abstain

Nothing

Stayed in December 2024

Hot shower was almost non existent

Good location , great coffe shop , big room and bathroom

Stayed in December 2024

kind staff, convenience, clean and exactly as pictures

Stayed in October 2024