8.0

Opiniones del Hotel Mokka City

HH Towers, Moi Avenue & Kenyatta Avenue Junction, Nairobi CBD, 00100 Nairobi, Kenia

  • Stephanie

    Escrito en 1 de septiembre de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Maria

    Escrito en 27 de septiembre de 2024 · Se alojó en septiembre de 2024

    Comentario auténtico

    La relación calidad precio. La habitación era bastante grande.

    No hay indicaciones de dónde se encuentra el hotel y es confuso.

    Respuesta del alojamiento:

    Dear Maria, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation. We would like to assure you we will shall review our directions in all our sites to align them with customer expectations as soon as practically possible. As we thank you for this candid gesture we invite you during your next visit to experience more improvements on our services and products. It was indeed a privilege and honor to have you as our guests. Looking forward to your return visit we remain.

    Dear Maria, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. It is always delightful to hear from o… Mostrar más

    Hotel Mokka City
    13 de octubre de 2024
  • Josemaria

    Escrito en 13 de septiembre de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
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  • Aitor

    Escrito en 16 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    Todo estuvo bien. La cama es cómoda, hay televisión, agua caliente, jabón y champú.

    Se escucha el ruido del tráfico, que suele empezar a las 6am y dura hasta medianoche

    Respuesta del alojamiento:

    Dear Aitor, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. Your positive rating and favorable remarks have gone a long way in motivating us more. We happily note, we were able to give you a memorable experience and do promise to uphold our standards in order to meet the expectation of many more in the future. It was indeed a privilege and honor to have you as our guests. Once more, on behalf of the management and staff I take this opportunity to thank you for making it Hotel Mokka City and look forward to hosting you again in the not too distant future.

    Dear Aitor, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. Your positive rating and favorable rem… Mostrar más

    Hotel Mokka City
    24 de agosto de 2024
  • Andrea

    Escrito en 11 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
  • Mariola

    Escrito en 24 de mayo de 2024 · Se alojó en mayo de 2024

    Comentario auténtico

    Limpio y buenas toallas.

    los cristales de las ventanas eran opacos con lo cual no se podía ver el exterior.

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  • Candela

    Escrito en 6 de febrero de 2024 · Se alojó en noviembre de 2023

    Comentario auténtico

    La comodidad de la habitación, la limpieza y la atención del personal que me resolvió un inconveniente (cambio de fechas por necesidad de adelantar mi regreso) con bastante rapidez.

    Uno de los accesos al hotel es prácticamente imperceptible dado que está en un edificio que tiene doble ingreso por una galería y muchos pisos en el que funcionan desde comercios hasta oficinas. Llegué de noche y fue dificil entender que allí funcionaba el hotel ya que no había señalización en ese acceso.

    Respuesta del alojamiento:

    Dear Candela, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation. Your favorable review and kind words have deeply touched and motivated us. On the same breath, your downside observations have been noted. Plans are already underway to bring in a better experience for our guests and patrons as far as accessing the hotel and lift decongestion is concerned. As we thank you for this candid gesture we invite you during your next visit to experience more improvements on our services and products. It was indeed a privilege and honor to have you as our guests. Looking forward to your return visit we remain.

    Dear Candela, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. It is always delightful to hear from… Mostrar más

    Hotel Mokka City
    12 de febrero de 2024
  • Martin

    Escrito en 25 de enero de 2024 · Se alojó en enero de 2024

    Comentario auténtico

    Cumple con lo básico

    Podría ofrecer tours y safaris para sus huéspedes. Tuvimos que contratar uno por nuestra cuenta que no salió del todo bien. No tenía aire acondicionado tampoco

  • Sara

    Escrito en 22 de enero de 2024 · Se alojó en enero de 2024

    Comentario auténtico

    La comodidad de la cama y el trato con el personal.

    El ruido de la calle.

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  • Ana

    Escrito en 17 de enero de 2024 · Se alojó en enero de 2024

    Comentario auténtico

    La ubicación

    No tiene ninguna ventana con vistas y además una estaba rota y no podía cerrarla, con lo que entraba todo el ruido de la calle. Imposible dormir sin tapones. Amenities sin revisar, estaban vacíos, la ducha no tragaba y se prepara charco, deterioro en el mobiliario.

    Respuesta del alojamiento:

    Dear Ana, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We appreciate you for taking time out of your busy schedule to share your experience. Whilst thanking you for the positive rating, we at the same time acknowledge the observations on defective fixtures /fittings as shared. I am happy to inform you that, due attention has been given to the same. We remain thankful as we treasure the privilege and honor of your patronage. Once more, on behalf of the management and staff I take this opportunity to thank you for making it Hotel Mokka City and look forward to welcoming you again in the not too distant future.

    Dear Ana, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We appreciate you for taking time out of your busy schedule to share your experience. Whilst thanking you for the positiv… Mostrar más

    Hotel Mokka City
    22 de enero de 2024
  • Nuria

    Escrito en 30 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico

    Está en el centro de la ciudad y hay agua caliente, el personal del restaurante es muy amable.

    Reserve una habitación con aire acondicionado y me pusieron en una sin aire, al quejarme me dijeron que lo sentía y que me cambiarían de habitación al día siguiente, porque pusieron a otro huésped en mi habitación. Al día siguiente fui a la habitación supuestamente con aire y ese aparato daba más calor que otra cosa, no es un aire acondicionado como pensáis sino un aparato de esos que se enchufa y detrás hay un motor que calienta.

    Respuesta del alojamiento:

    Dear Nuria Balbina,, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We are pleased to take this early opportunity to thank you for taking time out of your busy schedule to share your experience. It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation. Our future improvements to our property and products are also based on guests’ feedback for a better experience during subsequent return visits and for other guests as well. To this end, we greatly appreciate your positive remarks, sincere feedback and do promise to incorporate your points in our future improvement plans, noting that some are already underway. Otherwise it was a privilege to have you as a our guest and look forward to welcoming you again soon. Thank you.

    Dear Nuria Balbina,, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We are pleased to take this early opportunity to thank you for taking time out of your busy schedule to share … Mostrar más

    Hotel Mokka City
    2 de enero de 2024
  • Claudia

    Escrito en 29 de noviembre de 2023 · Se alojó en noviembre de 2023

    Comentario auténtico
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  • Claudia

    Escrito en 20 de noviembre de 2023 · Se alojó en noviembre de 2023

    Comentario auténtico

    Es la segunda vez que me alojo en este hotel y me encanta

    Respuesta del alojamiento:

    Dear Claudia, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We note with great pleasure that you are a return guest to our hotel and cannot thank you enough for such a gesture. You have taken time out of your busy schedule to share your experience and above all to give us a positive rating to which we remain most obliged. It was indeed a privilege and honor to have you as our guests. Once more, on behalf of the management and staff I take this opportunity to thank you for making it Hotel Mokka City and look forward to welcoming you again in the not too distant future.

    Dear Claudia, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We note with great pleasure that you are a return guest to our hotel and cannot thank you enough for such a gesture. … Mostrar más

    Hotel Mokka City
    20 de noviembre de 2023
  • Horacio

    Escrito en 17 de octubre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico

    Todo bien

    Espera largas para subir en el ascensor

  • Jose

    Escrito en 12 de octubre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico
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  • Aparisi

    Escrito en 2 de septiembre de 2023 · Se alojó en septiembre de 2023

    Comentario auténtico
  • Neyka

    Escrito en 1 de agosto de 2023 · Se alojó en julio de 2023

    Comentario auténtico

    Excelente ubicación, tiene un restaurante donde se come espectacular de desayuno, almuerzo o cena. El servicio por parte de todo el equipo también fue espectacular. Habitación tal como se muestra en las fotos. Volvería sin pensarlo dos veces.

    No hay nada malo

    Respuesta del alojamiento:

    Dear Neyka, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. Your positive rating and favorable remarks have gone a long way in motivating us more. We happily note, we were able to give you a memorable experience and do promise to uphold our standards in order to meet the expectation of many more in the future. It was indeed a privilege and honor to have you as our guests. Once more, on behalf of the management and staff I take this opportunity to thank you for making it Hotel Mokka City and look forward to welcoming you again in the not too distant future.

    Dear Neyka, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. Your positive rating and favorable rem… Mostrar más

    Hotel Mokka City
    10 de agosto de 2023
  • Ana

    Escrito en 25 de julio de 2023 · Se alojó en julio de 2023

    Comentario auténtico

    Ubicación, recogida del aeropuerto, habitación bien y staff super nice

    Ruido por la noche

    Respuesta del alojamiento:

    Dear Ana, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. Your positive rating and favorable remarks have gone a long way in motivating us more. We happily note, we were able to give you a memorable experience and do promise to uphold our standards in order to meet the expectation of many more in the future. It was indeed a privilege and honor to have you as our guests. Once more, on behalf of the management and staff I take this opportunity to thank you for making it Hotel Mokka City and look forward to welcoming you again in the not too distant future.

    Dear Ana, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. Your positive rating and favorable remar… Mostrar más

    Hotel Mokka City
    11 de agosto de 2023
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  • 7.0 Bien
    Victoria

    Escrito en 24 de julio de 2023 · Se alojó en julio de 2023

    Comentario auténtico

    El hotel correcto.

    El hotel está en la planta número 13, se rompió el ascensor y tuvimos que subir toooodas las plantas con las maletas. En ningún momento avisaron ni nos ayudaron a subirlas.

    Respuesta del alojamiento:

    Dear Victoria, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. It is always delightful to hear from our guests as it gives us the opportunity to know the areas in which we fell short of their expectation. Your favorable rating has deeply touched and motivated us. As we thank you for this candid gesture we invite you during your next visit to experience more improvements on our services and products. Even though it was sorted out, we sincerely apologize for the unfortunate elevator glitch Otherwise, it was indeed a privilege and honor to have you as our guests, and trust you will give us a chance to serve you again in the future..

    Dear Victoria, Thank you for making Hotel Mokka City your preferred choice during your recently concluded visit to Nairobi. We thank you for taking time out of your busy schedule to share your experience. It is always delightful to hear fro… Mostrar más

    Hotel Mokka City
    25 de julio de 2023
  • Mariana

    Escrito en 3 de julio de 2023 · Se alojó en junio de 2023

    Comentario auténtico

    la habitación era amplia y cómoda

    la habitación tenía mala aislación del ruido por lo que era dificil dormir en la noche. Hay solo 2 ascensores para un edificio de casi 20 pisos

  • Pedro

    Escrito en 18 de junio de 2023 · Se alojó en junio de 2023

    Comentario auténtico
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  • Montse

    Escrito en 14 de junio de 2023 · Se alojó en junio de 2023

    Comentario auténtico

    lindo, limpio, moderno, buena ubicación

    cerca de discoteque, mucho ruido

    Respuesta del alojamiento:

    Dear Montse, Thank you for taking time out of your busy schedule to rate us. We do sincerely take delight in your favorable and candid remarks about us. As a management we appreciate and look forward to your return visit.

    Hotel Mokka City
    18 de junio de 2023
  • Malachy

    Escrito en 13 de junio de 2023 · Se alojó en junio de 2023

    Comentario auténtico
  • Claudia

    Escrito en 12 de junio de 2023 · Se alojó en junio de 2023

    Comentario auténtico

    Toda la instalación y la comodidad de las camas

    Respuesta del alojamiento:

    Dear Claudia, Thank you for taking time out of your busy schedule to rate us. We do sincerely take delight in your favorable rating. As a management we appreciate and look forward to your return visit.

    Hotel Mokka City
    18 de junio de 2023
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