Reviews of Monalisa Hotel
La Marina rd, North West on B8, 80510 Mtwapa, Kenya
#19 of 27 hotels in Mtwapa
Guests' ChoiceReview Score
Based on 22 hotel reviews
7.5Score breakdown
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Cleanliness
8.1
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Comfort
8.0
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Location
8.8
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Facilities
7.2
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Staff
8.7
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Value for money
7.8
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Free Wifi
5.0
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Showing 1 - 22
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Reviewed: July 12, 2025
Stephen
Kenya3 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Should consider having a swimming pool
Fine
Stayed in June 2025
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Reviewed: May 30, 2025
Alexander
Kenya1 review6.0Pleasant- • Business trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
The size of the birth room
Spacious room
Stayed in May 2025
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Reviewed: February 2, 2025
Parin
Kenya3 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
The noise from nearby clubs at night.
The hotel was clean and friendly staff.
Stayed in February 2025
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Reviewed: January 31, 2025
Thomas
United Kingdom114 Reviews17 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Good location nice place and staff overall very accommodating.
Stayed in January 2025
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Reviewed: December 30, 2024
Herbert
Austria2 Reviews1 helpful vote6.0Pleasant- • Solo traveler
- • Single Room
- • Stayed 4 nights
- • Submitted from a mobile device
The breakfast
The girls of cleaning and of reception
Stayed in December 2024
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Reviewed: November 11, 2024
Patrick
Kenya1 review8.0“Great”- • Leisure trip
- • Group
- • Single Room
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing
The staff attitude was good, the roof top pool & restaurant
Stayed in November 2024
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Reviewed: October 25, 2024
Philip
Kenya9 Reviews1 helpful vote9.0Wonderful- • Solo traveler
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
The Staff, the rooftop Restaurant
Stayed in October 2024
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Reviewed: May 19, 2024
Kuti
Hungary8 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
The breakfast was written as buffet. It is misleading. Just a modest one, egg different style, a small sausage, toast, tea, a small glass of juice and a small plate of fruits. Perhaps they have buffet only when there are many guests in peak season. The rooftop pool is useful to chill down, however must be cleaned more often. Beware of pickpockets!
The location is central. Room was tidy, big enough, cleaned daily, AC, fan, hot water worked. Value for money.
Stayed in May 2024
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Reviewed: May 13, 2024
Robert
Kenya2 Reviews1 helpful vote9.0“Awesome”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Friendly staff..
Stayed in May 2024
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Reviewed: April 2, 2024
Felister
Kenya6 Reviews9.0“Pleasant”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
Buffering Wi-Fi.
The staff was very friendly especially the receptionist. The location is central to Mtwapa Town, accessibility is good. Value for money. Perfect for a staycation. Definitely booking again soon.
Stayed in April 2024
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Reviewed: December 19, 2022
Muthoni
Kenya1 review1 helpful vote9.0Wonderful- • Business trip
- • Solo traveler
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
In breakfast, have varieties,i e wetabix, cornflakes
Their rooms are great, we loved it
Stayed in December 2022
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Reviewed: March 25, 2025
Mugai
Kenya1 review1 helpful vote4.0“A lot needs to be done to improve the hotel.”- • Leisure trip
- • Travelers with friends
- • Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Upon checking ac and fun not working, was given one bed instead of two because the hoteI staff believe if there are two people it's always a couple had room change unfortunately one of the mattress was terrible they changed it the following day, there was no hot shower but fixed the following day,the tv not working they changed it the following day.There were no bathroom mat so the water was flooding on the floor but they brought one after informing the front desk.The pool needs to be cleaned doesn't look good. Peter was very defensive when we told him about the problems we encountered almost blaming us we didn't tell them we were two women when we made the reservation to him when two people book a room he believes it's a man and a woman.
Most of staff are very nice and friendly. Special thanks to Njeri the manager very professional and fixed every complain we had the following day. She is the reason I stayed I wanted to check out look for another hotel. Also appreciate Yaa the waiter very friendly,Irene at front desk she did her best when we checked in with nothing work, also appreciate the housekeeping lady very nice and friendly. The hotel location perfect. I like their breakfast.
Stayed in March 2025
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Reviewed: November 4, 2024
Gakunju
Kenya1 review1 helpful vote1.0“Worst experience”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
1.No remote for the tv 2.Room telephone not working,had to spend my airtime to make enquiries or place order. 3.Non of the staff bothered to take me through the guests convinence and what the guest list is like. 4.During check out they did not offer me a place to freshen up as I had left very early in the morning for meetings. When I came back I was directed to the swimming pool facilities where they turned off the water in the shower so I did not even freshen up. 5.On my second night my food took 2hours and it's a la carte.on enquiries they told me they are busy and I have to wait. For a hospitality Professional like me I dare not recommend anyone who is either a professional or into value for money in this establishment.They need to operate like a hotel with professional staff otherwise they are just out of business. As for in dining they offer you what they want not what the guest wants.I wonder if they even consider guests with Allergens and who are food intolerant. For breakfast I do not take tea or coffee or hot beverages in a place like the Coast but requested instead to have water and I was charged water all through during my breakfast .I thought they should complement and substitute. Out of ten I give 2
The location is very convenient.
Stayed in November 2024
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Reviewed: October 14, 2024
Priscilla
Kenya1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
I loved everything.
The hotel was awesome, and the staff was friendly and top on their work. The room was magnificent. Located is a suitable place. Ambience excellent.
Stayed in October 2024
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Reviewed: June 8, 2024
Joel
Kenya3 Reviews1 helpful vote10Exceptional- • Business trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The rooms are very clean, the staff very friendly. The breakfast was also good. I can recommend it
Stayed in June 2024
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Reviewed: April 30, 2024
Kenneth
Kenya3 Reviews1 helpful vote10“Excellent customer service”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Should slightly improve in the Room TV.
The Hotel is extremely smart, clean and with Welcoming staff right from the reception, The hotel room is extremely clean and with excellent air conditioning. When at the hotel, Ensure you Visit every smiling Mary The pool bar attendant who serves you with smiling face and kneen to details.She ensure you are comfortable and well taken care off. No complaints for the stay and definitely shall come back soon.
Stayed in April 2024
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Reviewed: March 2, 2024
Hiromi
Japan5 Reviews4.0Disappointing- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
airconditioner is not working also there is no hot shower.
swimming pool was good
Stayed in February 2024
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Reviewed: February 25, 2024
Andy
Kenya1 review10Exceptional- • Business trip
- • Solo traveler
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was excellent,it a little out of the location.very tight security. I would definitely stay in the future.
Stayed in February 2024
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Reviewed: December 19, 2024
Stephen
Kenya3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in November 2024
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Reviewed: December 16, 2024
Dan
Kenya2 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
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Reviewed: October 26, 2024
Solutions
Kenya5 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2024
Showing 1 - 22
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