Standard of furniture and kitchen utensils no more than acceptable.

Very central but quiet location in Westland. Friendly staff. Excellent free Wifi. Large 1-bedroom apartment. Good central heating/ventilation.

Stayed in August 2025

Pool o not temperature controlled! Too cold

Good location! Good price

Stayed in July 2025

Big and comfortable hotel conveniently located in the Westlands. Nice pool area and a cool rotating restaurant with a nice view of the city. Very comfortable room and great staff! Facilities are not new, but everything seemed well maintained.

Stayed in June 2025

My stay at the hotel was good. The location was great.

Stayed in June 2025

During dinner there were some construction and noise going on in the dining room which was very inappropriate and annoying but once we communicated to the staff they stopped. The steak was extremely cooked despite asking for medium well and could not be eaten at all. We expected better quality and service during dinner time in such a hotel. Breakfast was very good.

The bedroom was very nice.

Stayed in May 2025

Very limited vegetarian food options in Room Service. The Executive lounge on 6th floor is sub-standard, furniture is old, staff manning it is lax and food option offered there is pathetic.

Centrally located.

Stayed in May 2025

One of the elevators was consistently getting stuck around our floor (8th floor) and when I experience it for the first time I immediately informed the staff. They said they would send someone to look at it right away, but during the 3 days we stayed there, the problem was not fixed. Additionally, there was a leak in our bathroom (I suspect AC-related).

The hotel is clean and beautiful. The restaurant at the top observatory was truly excellent - top notch food and drinks. The staff was attentive and helpful.

Stayed in March 2025

Rooms a bit old… We took half board…it is vey confusing for dinner because it is a la cart and nobody knows what is included

Staff very nice and helpful..nice swimming pool Fitness is superb

Stayed in December 2024

Very kind and helpful staff, great security, big and clean rooms, amazing front desk team.

Stayed in February 2025

The security process upon entering the hotel is a waste of time since the alarm alerts most of the time passing through, but no one cares.

Staff is super friendly and always accommodating. Superb hotel, beds comfortable, and large clean rooms. Location is central, near to amenities.

Stayed in January 2025

Room pictures on booking.com has a bath in the bathroom. Description didn't mention bath when I re-read. So slightly misleading if you dont read fine details.

Hotel was very comfortable. Room was spacious and staff were superb. Breakfast was excellent and well presented and staff very attentive and professional.

Stayed in December 2024

There was one significant issue that left me frustrated: the inconsistency in laundry pricing. Initially, I was informed that the laundry service cost 500 shillings per kilogram, which seemed reasonable. However, when I received my bill the next day for $216 for two loads, it was a shock. I later learned that the staff had not filled out the laundry list correctly when they picked up my items, which led to confusion about the pricing. When I called to address the issue, I was told that the charge was per load, not per item. The manager attempted to negotiate, first suggesting a 50% discount that still amounted to over $100. Eventually, they offered a reduced price of $56 for 9 kg, but I felt this was still excessive compared to the $34 I expected based on the initial rate. This lack of clear communication and inconsistent pricing for laundry services was disappointing and detracted from an otherwise enjoyable stay. I believe better transparency and adherence to the quoted rates would greatly enhance the guest experience.

Room Availability for Large Groups- It was fantastic that they offered spacious rooms suitable for big groups. This made our stay much more enjoyable as we could all be together. Inclusive Meals-Having breakfast and dinner included in our stay was a significant plus. It made planning our days easier and allowed us to enjoy meals together without worrying about extra costs. Cleanliness-The cleanliness of the hotel was commendable. The rooms were well-maintained, and the housekeeping staff did an excellent job ensuring everything was tidy and comfortable. Quality of Food-I found the food to be quite good, especially at breakfast. There was a nice variety, and everything was fresh and tasty. Good Service-The service throughout our stay was impressive. Staff members were friendly and attentive, which added to the overall positive experience.

Stayed in December 2024

bathroom

Revolving restaurant

Stayed in November 2024

Rooms are bit dull

Nice property in the center as well

Stayed in November 2024

Tried to reach the personnel ahead of my stay to book a room, but got no feedback. Then I had to book online a more expensive room.

Well organized, friendly and active service.

Stayed in October 2024

Hotel was wonderful

Everything was good

Stayed in August 2024

A review needs to be fair and square. I would have rated 10/10 but rated 9/10. Let me start by saying that I chose this hotel because I wanted to pamper myself for one night. The day of my checkout, I went to take breakfast. When I came back, my room door was open. I assume that they were cleaning but nobody was inside. They took the dishes from the previous night but did not close it. Also, I did not like the fact that although I informed reception minutes before noon that I will check out a few minutes late, while taking my bath, they called me incessantly to check out and it was only 12:15. Beside that, it was a lovely stay with 10/10 nice and welcoming staff.

From the moment I stepped into the hotel, the ambiance struck a perfect balance of elegance and comfort, making me feel right at home. The check-in process was swift and handled with utmost professionalism, setting a positive tone for the start of my stay. The room I was assigned exceeded my expectations in every aspect. It was impeccably clean, spaciously laid out, and featured a remarkably comfortable bed. The amenities were thoughtful, including a well-stocked minibar and a selection of high-quality toiletries. Moreover, the view from the room provided a charming vista of the city, adding a delightful backdrop to my stay. Dining at the hotel was a treat; the food was not only delicious but also presented with flair. The menu offered a wide variety, catering to all tastes and dietary needs. Each meal was prepared to perfection, and the service in the dining area was attentive and discreet. The standout feature of my stay, however, was the staff. They were incredibly welcoming and friendly, always available to assist with any request. Their recommendations for local attractions and dining spots were invaluable, enhancing my experience in the city. The entire team went above and beyond to ensure that my stay was memorable and pleasant. Overall, my experience at the hotel was exceptional. I would highly recommend it to anyone looking for top-tier accommodations with a personal touch. I would only recommend the cleaning staff to make sure to close the room doors and the reception to provide space for the client to check out ( a timeframe after noon).

Stayed in August 2024

All was ok

All was ok

Stayed in July 2024

All good

Stayed in July 2024

But the room can have better lightning.

Best breakfast i have had in all my over 20 countries travelling. Amiable receptionist particularly the one managing that attended me on my arrival. Spacious room and bathroom.

Stayed in May 2024

The front desk and domestic staff were nice and helpful

Stayed in June 2024

Lobby, TV

Breakfast, staff, location

Stayed in May 2024

- we got a different room than the one booked (appartment with the kitchen) but the management offered us a free breakfast at the last day - TV placed in a way that made it difficult to watch

+ next to the shopping mall + spa in the price of the room + swimming pool (depth: 1,2m; long +/- 40m) + small gym center at 22 floor (amazing view) + comfortable beds and pillows + coffee and tea set in the room + great restaurant at the 24th floor with an amazing view + very kind and helpful personel + nice view from the windows (12th floor)

Stayed in April 2024

The breakfast was a bit underwhelming, the options seemed limited. Also, my TV was not working and I could not see the room service menu. I called to complain about this and was told someone will be up to check. 20mins later, no one had come up so I had to go out to find something to eat.

The hotel and room were very nice aesthetically

Stayed in February 2024