Reviews of Mövenpick Hotel & Residences Nairobi 5 stars
Mkungu Close, Westlands, 49719 Nairobi, Kenya
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNothing
Aged furniture, the price is too high compared to the quality. Furthermore, I arrived 7 am looking for kindly early check in but they forced me to pay almost total day accommodation fee or no option to get in early.
Dear Saad, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for your disappointment with the condition of the furniture and the perceived value for money. Additionally, we understand your frustration regarding early check-in policies; our standard procedure does require additional fees for early arrivals to ensure room availability. We appreciate your comments as they help us improve our services. Best Regards, Fridah Kariuki Front Office Manager
Dear Saad, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for your disappointment with the condition of the furniture and the perceived value for money. Additionally, we understand your frust… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewVery central but quiet location in Westland. Friendly staff. Excellent free Wifi. Large 1-bedroom apartment. Good central heating/ventilation.
Standard of furniture and kitchen utensils no more than acceptable.
Dear Peter, Thank you for your positive feedback! We are delighted you enjoyed our central location and found our staff friendly. We appreciate your comments about the furniture and kitchen utensils, and will take them into account for future improvements. Best Regards, Fridah Kariuki Front Office Manager
Dear Peter, Thank you for your positive feedback! We are delighted you enjoyed our central location and found our staff friendly. We appreciate your comments about the furniture and kitchen utensils, and will take them into account for fut… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewGood location! Good price
Pool o not temperature controlled! Too cold
Dear Pranjal, Thank you for your feedback. We are pleased to hear that you enjoyed our location and pricing. Your comments regarding the pool temperature will be noted for future considerations as we continually strive to enhance our amenities. Best Regards, Fridah Kariuki Front Office Manager
Dear Pranjal, Thank you for your feedback. We are pleased to hear that you enjoyed our location and pricing. Your comments regarding the pool temperature will be noted for future considerations as we continually strive to enhance our ameni… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewBig and comfortable hotel conveniently located in the Westlands. Nice pool area and a cool rotating restaurant with a nice view of the city. Very comfortable room and great staff! Facilities are not new, but everything seemed well maintained.
Dear Ole Morten, Thank you for your kind words about our hotel's location, facilities, and staff. We are pleased to know you enjoyed your stay and found our amenities comfortable. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best Regards, Fridah Kariuki Front Office Manager
Dear Ole Morten, Thank you for your kind words about our hotel's location, facilities, and staff. We are pleased to know you enjoyed your stay and found our amenities comfortable. Your feedback is greatly appreciated, and we hope to welcom… Show more
Reviewed: 28 June 2025 · Stayed in May 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewMy stay at the hotel was good. The location was great.
Dear Modupe, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our location. We look forward to welcoming you back to Mövenpick Hotel & Residences Nairobi in the future. Best Regards, Fridah Kariuki Front Office Manager
Dear Modupe, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our location. We look forward to welcoming you back to Mövenpick Hotel & Residences Nairobi in the future. Best Regards, Fr… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewThe bedroom was very nice.
During dinner there were some construction and noise going on in the dining room which was very inappropriate and annoying but once we communicated to the staff they stopped. The steak was extremely cooked despite asking for medium well and could not be eaten at all. We expected better quality and service during dinner time in such a hotel. Breakfast was very good.
Dear Begoña, Thank you for your feedback and for highlighting the positives of your stay. We sincerely apologize for the disruptions caused by construction noise during dinner and appreciate your understanding as our team addressed the situation. We also regret that the steak did not meet your expectations, and we value your comments regarding our dining standards. Your compliments about breakfast are much appreciated, and we hope to provide you with an even better experience in the future. Best Regards, Fridah Kariuki Front Office Manager
Dear Begoña, Thank you for your feedback and for highlighting the positives of your stay. We sincerely apologize for the disruptions caused by construction noise during dinner and appreciate your understanding as our team addressed the sit… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewGreat
Dear Guest, Thank you for your feedback. We are pleased to hear that you enjoyed our food and found our staff commendable. Your insights are valuable to us, and we hope to enhance your experience in the future. Best Regards, Fridah Kariuki Front Office Manager
Dear Guest, Thank you for your feedback. We are pleased to hear that you enjoyed our food and found our staff commendable. Your insights are valuable to us, and we hope to enhance your experience in the future. Best Regards, Fridah Kariuk… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewOk
Nothing
Dear Guest, Thank you for your feedback. We are disappointed to learn that your experience did not meet your expectations. Your insights are valuable, and we will use them to improve our services in the future. Best regards, Mövenpick Hotel & Residences Nairobi
Dear Guest, Thank you for your feedback. We are disappointed to learn that your experience did not meet your expectations. Your insights are valuable, and we will use them to improve our services in the future. Best regards, Mövenpick Hot… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewCentrally located.
Very limited vegetarian food options in Room Service. The Executive lounge on 6th floor is sub-standard, furniture is old, staff manning it is lax and food option offered there is pathetic.
Dear Mr. Bhai, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the central location of our hotel. However, we are sorry to hear that the executive lounge and vegetarian options did not meet your expectations. Your observations regarding the lounge's condition and service have been duly noted, and we will consider them in our ongoing efforts to enhance guest experiences. Best regards, Fridah Kariuki Front Office Manager
Dear Mr. Bhai, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the central location of our hotel. However, we are sorry to hear that the executive lounge and vegetarian options did not meet… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewGreat and very comfortable room, according to the description. Very friendly Staff, tasty breakfast.
No comments.
Dear Edyta, Thank you for your kind words! We are thrilled to hear that you enjoyed your stay and found our rooms comfortable, our staff friendly, and the breakfast delightful. Your positive feedback is greatly appreciated. Best Regards, Fridah Kariuki Front Office Manager
Dear Edyta, Thank you for your kind words! We are thrilled to hear that you enjoyed your stay and found our rooms comfortable, our staff friendly, and the breakfast delightful. Your positive feedback is greatly appreciated. Best Regards, … Show more
Reviewed: 13 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified review