The rooms are abit old with a single power outlet.

Staff courtesy

Stayed in August 2025

I was told that the hotel was built in 1973. It shows its age in some ways. The fittings are old fashioned.

The hotel is very central, the rooms are quite large - many have balconies - and the breakfast buffet is generous. It is a reasonably priced and comfortable place to stay.

Stayed in August 2025

Like others have shared, the decor and facilities are quite dated, though still comfortable. The front desk staff were responsive but quite cold. And the laundry service pricing is exhorbitant. $100 USD for one load of laundry is crazy. It would be half that in the US or Europe with a much higher labor and materials cost.

Great, central location. Safe and secure. Security and entrance staff werr very friendly.

Stayed in August 2025

Be sure to ask for a quiet room if you are a light sleeper as the rooms facing University Way, the main road, can be very noisy with the traffic. I was initially placed on that side, but then had to check out and store my bags when I went on a three-day safari, and made the front desk aware of this, as well as the Guest Relations Manager, who was also helpful. They put me in a room at the back of the hotel for my return check-in with a lovely view of the city of Nairobi, and I slept much better and heard no traffic...I was on a higher floor which also helped. Some of the facilities in the bathroom are a bit outdated and probably need to be upgraded, but everything worked well in the end, and the hotel was very good about fixing things.

The front desk staff, esp Violet, were very friendly and helpful. My concerns about the room (e.g., lack of water pressure in shower) were addressed immediately and even noticed by the person who cleaned the room before I noticed it myself, and he had it fixed right away. Whatever issues there were, they were always addressed with punctuality and friendliness. The free wifi worked very well all the time. The breakfast was excellent and had a great selection of different options, and the serving staff were always friendly and helpful. The convenience of the hotel to the conference at the University of Nairobi across the road was great, and the the location of the hotel was great for getting Ubers and taxis. The hotel has a nice pool, gym, and steam room, which I looked at, but didn't have time to use. The restaurant and bar are nice for dinner. The security people at the front door were always so friendly, and I always looked forward to their smiles upon return to the hotel or in the morning when departing. The suites are lovely and good value for money as you have a separate living room and bedroom. Our conference had to go online for the first day due to protests in the city and we had to be confined to the hotel, so doing the conference online was easy in the living room section of the rooms. The hotel gave us a very nice final banquet at the conclusion of the conference.

Stayed in June 2025

More variety on the menu, e.g. offer a special each day

Gym and sauna are top notch. Staff are very personable and obliging.

Stayed in July 2025

While the breakfast and lunch are served in a luxury buffet restaurant, the dinner is served in a small restaurant more like a bar. I would have preferred to dine in the luxury buffet restaurant. The mattresses were very hard, I have never slept on such a hard mattress before. (When mentioning this after 2 nights we were told that on request the hotel supplies an additional softer mattress to put on top of the regular mattress.)

The hotel is situated just at the western edge of the Central Business Center of Nairobi. With 5 minutes walking to the center of the CBD. The building is called Lilian Towers and is an iconic building16 storeys high shaped as an "S" and exterior designed to look a bit like a corn cob. First high rise building in Nairobi. The hotel is easy to reach from the main roads and a good starting point for any kind of excursions. We were upgraded to a suite with sitting room and bedroom, which is very convenient when one wants to rest and one wants to watch TV, work or read. Guests have free access to gym, swimmingpool and sauna. The breakfast is very good with a luxurious choice of anything one can want from the buffet.

Stayed in July 2025

noise from the street and leaking of the bath room

Stayed in June 2025

It is a neat.

Stayed in May 2025

The hotel is a bit old. It’s clean and well looked after, but could use a bit of an update. The only real downside was the Wi-Fi in my room, it didn’t work at all. It worked fine in the lobby and hallways, so I had to sit out in the corridor sometimes to get work done, which wasn’t very convenient.

I had a great week at this hotel. What I loved the most, and what I’ll definitely remember, is the staff. Everyone was super friendly and helpful. The ladies at the front desk always had answers to my questions and helped with anything I needed. Personal and huge thank you to Regina! Breakfast was tasty, and I also really liked the food and the menu at the restaurant.

Stayed in May 2025

N/A

Very friendly and helpful staff

Stayed in May 2025

There was no hot water in the night

The hotel nurse was more than helpful

Stayed in May 2025

Little or no hot water in bathroom. Television disconnected, no football Europa League to watch in the restaurant

Breakfast was very good. A good welcome drink, 2nd time in Africa! Nice view from 15th floor All in all a good stay for 1 night on our way from north-western Kenya to Nairobi airport Will hopefully be back in this hotel

Stayed in May 2025

The breakfast menu is good, the rooms are spacious and welcoming. However, the hotel needs to be refurbished in order to maximise its potential. It is well designed and the current decor does not do it justice.

The location of the hotel is good. The architectural design is beautiful. The staff are excellent, very attentive, hospitable and professional. I’d love to give a special shout out to Apollo the Manager, Abishak, Laventa, Eliud for making our stay a good one.

Stayed in March 2025

All good

Stayed in April 2025

The hot water was sometimes unavailable.

Stayed in March 2025

The lighting in the room can be brighter- I was on the 15th floor. The bathroom is dated and needs updating renovation or proper cleaning.

The location was fantastic but the facilities ( the gym, pool, massage room and facilities) are dated and needs updating and better maintenance.

Stayed in March 2025

Great location at Nairobi CBD. Walking distance to Masai Market, Jame Mosque and parliament building. Hotel also offers shuttle service to airport and Nairobi Safari.

Stayed in January 2025

The bathrooms need to be modernised. Breakfast was nice but a bit limited.

The staff were friendly. Food was good. It was value for money.

Stayed in February 2025

Great location. Good food

Stayed in February 2025

My room was great with fantastic view, we really enjoyed our stay, great selection for breakfast and lunch, The gym and pool are a great addition to our stay, we look forward to returning, staff were very professional

Stayed in February 2025

A bit outdated furniture.

Spacious room. Comfy beds. Good location, walking distance to Nairobi city center.

Stayed in January 2025

Shower needs repair

It's was so quite and very nice

Stayed in November 2024

A/C was not very cold, interiors could be much brighter and colourful

Nice location, friendly staff and spacious room

Stayed in December 2024

There is absolutely nothing I hate.

Amazing necessary facilities are provided in the room. Each room has its suite with an amazing view of the city. Professional, helpful, and friendly staff. Located right in the center of Nairobi, therefore easy access to important features of the city.

Stayed in November 2024