Reviews of Nairobi Safari Club by Swiss-Belhotel 4 stars
Lilian Towers, Koinange Street, Nairobi CBD, 00100 Nairobi, Kenya
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Reviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewStaff courtesy
The rooms are abit old with a single power outlet.
Dear Christine, Thank you very much for taking the time to review your stay with us. We are so glad that you find our employees courteous. your comments about the room is well acknowledged. Thank you and best regards, Mostafa Abdellatief Hotel Manager
Dear Christine, Thank you very much for taking the time to review your stay with us. We are so glad that you find our employees courteous. your comments about the room is well acknowledged. Thank you and best regards, Mostafa Abdellatief Ho… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very central, the rooms are quite large - many have balconies - and the breakfast buffet is generous. It is a reasonably priced and comfortable place to stay.
I was told that the hotel was built in 1973. It shows its age in some ways. The fittings are old fashioned.
Dear John, Thank you for your feedback. We're glad to hear you enjoyed our central location, spacious rooms with balconies, and generous breakfast buffet. We aim to provide a comfortable and reasonably priced stay for all our guests. We appreciate you mentioning the age of the hotel. We are aware that some of our fittings are older, and we are working on plans to modernize our rooms while preserving the unique charm and character of our historic building. We hope to welcome you back again in the future. Thank you and best regards, Mostafa Abdellatief Hotel Manager
Dear John, Thank you for your feedback. We're glad to hear you enjoyed our central location, spacious rooms with balconies, and generous breakfast buffet. We aim to provide a comfortable and reasonably priced stay for all our guests. We… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat, central location. Safe and secure. Security and entrance staff werr very friendly.
Like others have shared, the decor and facilities are quite dated, though still comfortable. The front desk staff were responsive but quite cold. And the laundry service pricing is exhorbitant. $100 USD for one load of laundry is crazy. It would be half that in the US or Europe with a much higher labor and materials cost.
Dear James, Thank you for your valuable feedback. We're delighted to hear that you enjoyed our central location and felt safe and secure during your stay. We will be sure to pass along your kind words to our friendly security and entrance staff. We had a look on your laundry invoice and all the charges were done as per the market prices. We appreciate you taking the time to share your thoughts, as they are crucial for us to improve. We hope you will consider staying with us again in the future. Thank you and best regards, Mostafa Abdellatief Hotel Manager
Dear James, Thank you for your valuable feedback. We're delighted to hear that you enjoyed our central location and felt safe and secure during your stay. We will be sure to pass along your kind words to our friendly security and entran… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewThe front desk staff, esp Violet, were very friendly and helpful. My concerns about the room (e.g., lack of water pressure in shower) were addressed immediately and even noticed by the person who cleaned the room before I noticed it myself, and he had it fixed right away. Whatever issues there were, they were always addressed with punctuality and friendliness. The free wifi worked very well all the time. The breakfast was excellent and had a great selection of different options, and the serving staff were always friendly and helpful. The convenience of the hotel to the conference at the University of Nairobi across the road was great, and the the location of the hotel was great for getting Ubers and taxis. The hotel has a nice pool, gym, and steam room, which I looked at, but didn't have time to use. The restaurant and bar are nice for dinner. The security people at the front door were always so friendly, and I always looked forward to their smiles upon return to the hotel or in the morning when departing. The suites are lovely and good value for money as you have a separate living room and bedroom. Our conference had to go online for the first day due to protests in the city and we had to be confined to the hotel, so doing the conference online was easy in the living room section of the rooms. The hotel gave us a very nice final banquet at the conclusion of the conference.
Be sure to ask for a quiet room if you are a light sleeper as the rooms facing University Way, the main road, can be very noisy with the traffic. I was initially placed on that side, but then had to check out and store my bags when I went on a three-day safari, and made the front desk aware of this, as well as the Guest Relations Manager, who was also helpful. They put me in a room at the back of the hotel for my return check-in with a lovely view of the city of Nairobi, and I slept much better and heard no traffic...I was on a higher floor which also helped. Some of the facilities in the bathroom are a bit outdated and probably need to be upgraded, but everything worked well in the end, and the hotel was very good about fixing things.
Dear William, Thank you so much for your wonderful and detailed review of your stay with us. We are thrilled to hear that you enjoyed our modern hotel, its central location, and the convenience it offered for your conference and exploring Nairobi. It's especially rewarding to know that our team, including Violet at the front desk, our attentive cleaning staff, friendly serving staff, and welcoming security team, made such a positive impression. We pride ourselves on addressing any concerns promptly and efficiently, and we're glad to hear this was your experience, from the water pressure to ensuring your comfort during the online conference. We're also delighted you enjoyed our excellent breakfast and the value of our suites. We truly appreciate your valuable feedback regarding the room noise facing University Way and are pleased we could accommodate you with a quieter room with a lovely city view upon your return. We also take note of your comments about the bathroom facilities and are continuously working on upgrades to enhance our guest experience. It was a pleasure hosting you, and we look forward to welcoming you back to Nairobi soon. Thank you and best regards, Mostafa Abellatief Hotel Manager
Dear William, Thank you so much for your wonderful and detailed review of your stay with us. We are thrilled to hear that you enjoyed our modern hotel, its central location, and the convenience it offered for your conference and exploring N… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGym and sauna are top notch. Staff are very personable and obliging.
More variety on the menu, e.g. offer a special each day
Dear Kenneth, We're delighted to hear you enjoyed our welcoming atmosphere, elegant setting, and especially highlighted our excellent, personable, and obliging staff! It's fantastic that you found our gym and sauna to be top-notch. We've noted your feedback regarding the need for renovations and your suggestion for more variety on the menu, such as daily specials. We're always looking for ways to improve our guest experience, and your comments are invaluable. We hope to welcome you back again soon Thank you and best regards, Mostafa Abdellatief Hotel Manager
Dear Kenneth, We're delighted to hear you enjoyed our welcoming atmosphere, elegant setting, and especially highlighted our excellent, personable, and obliging staff! It's fantastic that you found our gym and sauna to be top-notch. … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe hotel is situated just at the western edge of the Central Business Center of Nairobi. With 5 minutes walking to the center of the CBD. The building is called Lilian Towers and is an iconic building16 storeys high shaped as an "S" and exterior designed to look a bit like a corn cob. First high rise building in Nairobi. The hotel is easy to reach from the main roads and a good starting point for any kind of excursions. We were upgraded to a suite with sitting room and bedroom, which is very convenient when one wants to rest and one wants to watch TV, work or read. Guests have free access to gym, swimmingpool and sauna. The breakfast is very good with a luxurious choice of anything one can want from the buffet.
While the breakfast and lunch are served in a luxury buffet restaurant, the dinner is served in a small restaurant more like a bar. I would have preferred to dine in the luxury buffet restaurant. The mattresses were very hard, I have never slept on such a hard mattress before. (When mentioning this after 2 nights we were told that on request the hotel supplies an additional softer mattress to put on top of the regular mattress.)
Dear Kjell, Thank you for your wonderful review! We're thrilled you enjoyed your luxurious stay at our iconic hotel, Lilian Towers, and appreciated its convenient location and unique architecture. We're especially glad you enjoyed your suite upgrade and found our gym, pool, sauna, and diverse breakfast buffet to your liking. We appreciate your feedback regarding the dinner experience and the mattress comfort. We're sorry the dinner restaurant didn't meet your expectations for a luxurious setting, and we'll certainly consider your comments as we strive to improve our dining options. We also regret that you found the mattress too firm. We're glad our team was able to offer a solution with the softer mattress topper, and we encourage guests to reach out to us earlier during their stay so we can address any comfort issues promptly. We hope to welcome you back for another exceptional stay soon. Thank you and best regards, Mostafa Abdellatief Hotel Manager
Dear Kjell, Thank you for your wonderful review! We're thrilled you enjoyed your luxurious stay at our iconic hotel, Lilian Towers, and appreciated its convenient location and unique architecture. We're especially glad you enjoyed … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe room was great value for money, with a comfortable bed, balcony and equipped with everything to make tea and coffee. The staff was great, very friendly and helpful.
That I had to leave...
Dear Martina, Thanks for your fantastic review. We're so glad you found our room to be great value for money, with a comfortable bed, balcony, and all the tea and coffee making facilities you could wish for. It's wonderful to hear that our staff were great, very friendly and helpful during your stay. We're just sorry you had to leave too! We hope to welcome you back again very soon for another enjoyable visit. Thank you and best regards, Mostafa Abdellatief Hotel Manager
Dear Martina, Thanks for your fantastic review. We're so glad you found our room to be great value for money, with a comfortable bed, balcony, and all the tea and coffee making facilities you could wish for. It's wonderful to hear t… Show more
Reviewed: 8 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewMost of people on the staff were helpful. Special shout out to Ms. Naomi who was very helpful. She is professional, welcoming, friendly and very helpful. You should give her a raise.
Every morning, water dripped from the bathtub above into my bathroom. The floor was wet every morning. I alerted the front desk. A plumber came in to help but he said there was nothing he could do when the tenant above me fills their bathtub.
Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that most of our staff were helpful and that Ms. Naomi provided you with exceptional service. We will certainly pass on your kind words to her and recognize her professionalism, welcoming demeanor, and helpfulness. Your suggestion for a raise will also be noted. We sincerely apologize for the inconvenience caused by the dripping water in your bathroom. We understand how frustrating it must have been to deal with a wet floor every morning. We regret that the plumber's initial assessment did not fully resolve the issue. Please be assured that we are taking this matter seriously and will further investigate the cause to implement a permanent solution, ensuring this does not happen to future guests. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay in the future. Thank you and best regards, Mostafa Abdellatief Hotel Manager
Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that most of our staff were helpful and that Ms. Naomi provided you with exceptional service. We will certainly pass on your kind words to her… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewGreat staff
Dear David, Thank you very much for the excellent rating. We look forward to welcoming you again soon. Thank you and best regards, Mostafa Abdellatief Hotel Manager
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewThe staff was very accommodating and helpful. They allowed me an early check in instead of the late check out. The breakfast was good.
The hotel was very old, the carpet looked dirty, and the hot water didn't work well. I wouldn't recommend getting the shuttle from the airport, I paid USD 35, and had to wait 1 hour for the other passengers to arrive. An Uber would have cost a third and it would have been much quicker.
Dear Natalia, Thank you for taking the time to share your feedback. We are delighted to hear that our staff was accommodating and helpful with your early check-in, and that you enjoyed our breakfast. We sincerely apologize for the aspects of your stay that did not meet your expectations, particularly regarding the age of the hotel, the carpet's appearance, and the hot water issue. We also regret the inconvenience and cost associated with the airport shuttle service. We will look at all your comments to avoid them in the future. Your comments are invaluable, and we will be addressing these points with our team and relevant departments to ensure improvements are made. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Thank you and best regards, Mostafa Abdellatief
Dear Natalia, Thank you for taking the time to share your feedback. We are delighted to hear that our staff was accommodating and helpful with your early check-in, and that you enjoyed our breakfast. We sincerely apologize for the aspects o… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 June 2025 · Stayed in April 2025
Verified review