The desserts - a lot of work is required and needs massive improvement. For example, the chocolate cake is not good with the cake very grainy and doesnt have the decadance that it should have. Same with the Tiramisu - if someone has never had tiramisu in their lives and orders what is given as a Tiramisu, they will never order Tiramisu again. The dessert chef should really get some training or should be replaced by a chef who can actually whip up some nice desserts. Also, variety in desserts is recommended like moose, tarts etc,

The dinner, breakfast was quite nice and the view from the restaurant area is quite amazing. The food has some amazinf taste and people visiting from South Asia will not be disappointed. It would be good that besides chutneys, pickles are also served which go very well with parathas. However, they could have a better bar area with a fireplace like a lounge and not just a counter from where drinks are served.

Stayed in June 2025

The roads/driveway up to it were rough, which we weren’t prepared for.

We loved the pool and the view. The cottage was lovely and we loved that none of them overlooked each other so it felt very private. The staff were all amazing, friendly, and nothing was too much trouble. Everywhere was clean and tidy.

Stayed in June 2025

Fact that the room has only one water glass , we asked for another one but the lady who helped us check in didn’t bother to bring The kettle socket is too short (I made this comment two years ago and the issue has not been resolved )

The location

Stayed in May 2025

It wasn’t that close to the lake.

It was so peaceful, clean and beautiful Good restaurant close by and few minutes driving from Hell Gate

Stayed in May 2025

Swimming pool

Excellent

Stayed in April 2025

-

-

Stayed in March 2025

Beautiful grounds, nice bungalows and serene surroundings

Stayed in March 2025

Poor interior design and average food

Location excellent and helpful staff

Stayed in March 2025

Very peaceful and great staff

Stayed in March 2025

Food was good portions adequate for light feedars

The shower was great. The bed was very comfortable and the cottage was spacious. They dtaffw as really good.. Esther needs more support from my observation

Stayed in February 2025

The gates to the hills were shut in the morning and you would have to pay the guide to see the sunrise over the lake or go for a night walk to spot chameleons. Description of the property is misleading - it is located 1km from the lake and you cannot see it from the villa we were allocated. Maybe the other villas have a view but this will be from quite some distance.

Very nice rustic cabins, nice grounds, on-site walking tour was good and restaurant buffet and breakfast was very good with a fantastic view on the veranda.

Stayed in December 2024

Pristine environment away from the hustle and busle of town life. An excellent place to rest and Meditate

Stayed in January 2025

Facilities getting older. Need for refreshment to be be more cosy. Some trees to cut to allow view on the lake.

Restaurant and staff.

Stayed in November 2024

The staff were friendly. A nice getaway in the bushes.

Stayed in September 2024

Lovely grounds and facilities - a bit of an oasis away from the business of the local area! All good was included and this made the stay great value for money!

Stayed in September 2024

The beds are a little bit small . I guess because of the type floor it felt dusty The possibility of sharing a cottage someone can be a turn off.

The food at the hotel was fantastic I will eat it anytime. The staff were very friendly and helpful at any given time The location of the hotel is just perfect and tests your car ability :)

Stayed in September 2024

The serenity, the food, the staff.

Stayed in August 2024

The bathroom was quite damp and smelly The hot tub was quite dirty, its like it had not been used for a long time

The executive room was super spacious and private

Stayed in August 2024

It would have been great if escort to the cottage was included. At dark our cottage was relatively far (5 minute walk) to reach on dark paths. A little bit more lightning and closer proximity to others would have made us feel more safe at night.

We had a large room/cottage which was great for our family; the style is a little dark but comes across friendly. The menu options were perfect and there was sufficient room for our kids to play and roam around safely.

Stayed in August 2024

Only real negative was that the main pool was not clean.

The setting was beautiful, with vast, comfortable rooms. It was a great place to stay around Lake Nivasha and superb value.

Stayed in July 2024

None

The place was awesome

Stayed in July 2024

The customer service was top notch, good food, beautiful views, clean rooms (especially the washrooms!!)and they also accomodated our requests in regards to time and made our stay special given we were celebrating our anniversary. We enjoyed our stay. Highly recommend!

Stayed in July 2024

The road to the hotel the uphill one is not favorable for low vehicles

The meals,rooms and staff

Stayed in July 2024

The staff were fantastic, super friendly, and great with the kids. Relaxed, comfortable banda with a lovely view.

Stayed in May 2024