The person contacted to communicate back took too long Being kept in a Taxi for long and had to pay extra to the cab

Stayed in July 2024

The management needs to handle guests professionally and communicate well

We stayed for almost 3wks and it was the best Airbnb experience... Cosy and clean beautiful apartment and the house manager Susan is spot on and patient with kids mess... There is a restaurant on the rooftop which makes fresh food on order also washing machine services

Stayed in April 2024

Unfortunately this room I had a confirmation booking for was actually unavailable the first night so was moved to a smaller, less favourable room than the SeaEsta suite. The sofas are really hard too!

The SeaEsta suite I booked was ideal - great for a simple, clean and cheap stay.

Stayed in May 2024

NA

Non

Stayed in February 2024

Old

Nothing much

Stayed in October 2023

All was well.

Best host ever. Warm and friendly even on call, I would make this my second home Everytime I visit mombasa.

Stayed in September 2023

No hot water very low maintenance

The location was central

Stayed in May 2023

The location was good. It's literally in the centre of everything and it's a 10 minute walk to the beach.

Stayed in January 2023

No window situation

Furniture

Stayed in December 2022

The outside common areas not well kept

Let update their linnen

Stayed in October 2022

For me it was okay but if they can work on burner at the kitchen and instead put up a modern cooker it can be then much more better.

It isa self catering apartment and ironing met my expectations

Stayed in September 2022

Upon arrival, calls and SMS were never answered. Opted for other options

Stayed in August 2025

Very hospitable plus Lilian really came through

Stayed in July 2025

The worst stay of my life. I booked a room with AC. On the first day, I was given a room with AC but was forced to pay extra money just to get the AC remote. What kind of scam is this? On the second day, I was suddenly shifted to a studio room with NO AC. I kept telling the property owner that I booked a room WITH AC, and she just rudely said there were no AC rooms available and HUNG UP on me. After that, she ignored all my calls. Complete disrespect! They advertise rooms with AC but don't provide it. They just lie to you and take your money. Communication was absolutely terrible from the start. I messaged them the day before arrival asking for the check-in procedure—no response. When I got there, I had to call multiple times and wait nearly 30 minutes outside the gate like a fool before someone finally came to open the door. This place is a complete disaster. Dishonest, rude, and utterly unprofessional. Do yourself a favor and STAY AWAY from this property.

Leaving the place

Stayed in May 2025

Clean, well furnished and maintained, beautiful views

Stayed in April 2025

Had to share kitchen and living room with a family who owned apartment but no problem because they were super nice

Everything

Stayed in November 2024

The attitude of the lady who was very rude and the apartment was not ready as the other guest did not check out and I was not told after traveling for hours on the road

Nothing

Stayed in August 2024

The internet is very weak or weak signal

It’s modern and clean

Stayed in July 2024

Everything

Stayed in April 2024

The location

Stayed in February 2024

1. The host and property manager did not feel warm or welcoming. 2. Some amenities like the AC were to be paid for but I was not informed earlier. 3. Some amenities were missing, like a microwave to warm food. 4. The bedding and towels were old. 5. Slow and unreliable internet. 6. Having to leave the room for cleaning proved inconvenient and I wasn't informed beforehand. 7. Poor aeration.

The bed in room 55 was amazing.

Stayed in October 2023

I didn't like that the pictures of the room as seen on booking isn't the same as what we found on ground. The aesthetics and the finishing wasn't as above. It was bare minimum. Basic. A bed a two seater sofa an ugly squared table and two chairs. Kitchen was wanting... it needs a face lift. The room was quite small. I feel like the size was bigger on pic than on ground

I liked the location. I liked that there was WiFi. I like that security was available 24/7 and I could come back as late as 3am and still find someone willing to open for months gate. It was awesome, the gate man was kind and willing to offer directions

Stayed in October 2023

I called while at the parking of the property and the host told me that the unit was not available. I had to look for alternate accommodation late at night.

Stayed in August 2023

Nothing

Everything including everyone

Stayed in July 2023