Reviews of Palacina The Residence & The Suites

Lovely place with huge apartments that were very clean and welcoming. Staff were lovely and very helpful.

Nothing at all.

Since we did not arrive until after 11pm, and all the restaurants in the area were closed, the gentleman who checked us in made sandwiches for us! That was so thoughtful!! Excellent customer service! I would highly recommend the Palacina!

Nice location. Pleasant staff.

Facility is ageing. We were initially booked in to a ground floor apartment that was dark, cold, bathroom door leaking, hot water in bathroom didn't work unless you first turned on the hot water in the sink, room was facing a stone wall with electric barbed wire which made it feel like a prison. Internet also didn't work. Thankfully we were moved to a better room with much better views, renovated bathroom and good internet. The gym was nice back in the day, the machines are now quite old, and the ellipticals have been glued back together which makes it difficult to get a good workout. The meals are also OK but not great. Menu needs to be modernised especially as there is so much competition nowadays. All in all this is a good hotel today. It can be great again once it goes through renovations, upgrades and revamp of the restaurant menu.

Great food, lovely ambience, wonderful and friendly staff, very clean and extremely comfortable, beautiful and peaceful setting, good breakfast

Really beautiful, incredibly comfortable and the staff were outstanding.

Nothing!

It’s a very chill and laid back spot. It’s located in a secluded area as well. Only issue I had is that the walls are very thin.

The staff, breakfast and the facilities

The WiFi

Friendly staff

Phone doesn’t work in room

The rooms are beautifully appointed and spacious.

The bistro breakfast set up is confusing. There are no cups for drinks or plates for fruit both times I was there. I’m not sure if it was help yourself and sit down or sit down and be helped.

this is a wonderful place with trees and greenery. it reminds my of Chateau Marmont in Hollywood , LA.

internet connection

The restaurant food was excellent, the indoor pool was beautiful.

The twin room in penthouse was very small & claustrophobic

Location, setting, terrace, drinks and food menu and the friendly, engaging, helpful staff...especially Patrick at the front desk.

Very friendly kind staff. Big appartment. Good indoor pool.

Stunningly beautifully designed property - lots of wood and thoughtful design and decor. Beautiful furniture. Friendly staff.

Nothing. It was fantastic in every respect.

The location and ambience

IT service response time

I had a wonderfully relaxing stay, my room was beautiful, the staff were friendly, helpful - always a pleasure to see. The spa treatments were amazing, I enjoyed a facial and a massage and highly recommend both. The food served was delicious, every meal I ordered was excellent. If I find myself back in Nairobi, I’ll definitely return for another stay.

Staff very welcoming and made it feel like home. Free laundry on-site and staff offered to do ours at no cost, which was super nice. Also, the breakfast was good--not much variety but covers all the basics. We loved it. Pool was indoors with a sauna just outside the pool area--very convenient. Great security---hotel is near the state house, so overall increased safety in this area.

Massages are quite expensive. I would'nt book those again, unless the convenience is needed.