Reviews of Palm Nest - Near JKIA
Syokimau Airport Road, Riverside Close, Nairobi, Kenya

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Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewSpacious, beautiful room, comfortable bed, large shower and plenty of storage space for everything you might have, including a shoe closet. Friendly staff and wonderful food as well.
Thank you for your kind words and we were definitely happy to have you, welcome again ☺️
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewIt was good.
Hot water control is challenge
Thank you for choosing to stay with us and welcome again
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewLovely clean property
Nothing
Thank you and welcome again to you and your wonderful family
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewEverything is okay
Air condition requires during the summer
Thank you for choosing to stay with us, we endeavor to give our best services☺️
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewService was very good.
Nothing
Thank you and welcome again ☺️
Reviewed: 6 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in January 2025
Verified reviewWas all we need for a late arrival, warm shower, comfy bed, quiet surrounds (well obviously planes taking off and landing but all hotels near airport are the same. Easy omelette for breakfast before leaving early on our way.
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewThe staff were very friendly & helpful.
Reviewed: 9 December 2024 · Stayed in November 2024
Verified reviewReviewed: 2 December 2024 · Stayed in November 2024
Verified reviewChristine is naturally a friendly person. She and her team went extramile to make our stay to be as comfortable as possible. We had a great conversation from the airport and when you took us to town for a tour. My wife loved you. We had a great time at their establishment and Nairobi ìn general. We will definitely come back.
Nothing
Thank you for choosing to stay with us, you are always welcome again and again. There are still great places to see in Nairobi and Kenya as a whole😊
Reviewed: 1 October 2024 · Stayed in August 2024
Verified reviewIt was ok and the staff were very helpful. We will sure go back there any other time.
Thank you for choosing us and welcome again :-)
Reviewed: 21 September 2024 · Stayed in September 2024
Verified reviewI am vegetarian. Simple breakfast and good.
Thank you 😊
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewReviewed: 12 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 August 2024 · Stayed in July 2024
Verified reviewGreat place to stay! The airport pick up driver was very helpful. The room was comfortable and the breakfast was lovely. They also fed us a simple dinner when we arrived, which was much appreciated.
There's nothing near the hotel, not that we needed to go out.
Thank you for choosing to stay with us, we will always endeavor to offer our best
Reviewed: 12 June 2024 · Stayed in June 2024
Verified reviewReviewed: 26 February 2024 · Stayed in February 2024
Verified reviewWe had to be up and out too early for breakfast
The room was very basic with no tea and coffee making facilities, but adequate for our requirements
Thank for booking with us, we appreciate your positive feedback, we have coffee making facilities in our common areas l.
Reviewed: 8 February 2024 · Stayed in February 2024
Verified reviewReviewed: 2 February 2024 · Stayed in January 2024
Verified reviewReviewed: 29 January 2024 · Stayed in January 2024
Verified reviewThe Host and her staff are very friendly. Assistance from/to airport excellent. Location is very close to the airport.
Thank you and welcome again 😀
Reviewed: 26 January 2024 · Stayed in January 2024
Verified review