No internet in the room. Also should consider putting an electric kettle in the room.

The pool and the staff.

Stayed in August 2025

Rooms

The place is nice like food, dance,environment but they need to upfrade rooms

Stayed in August 2025

Didn’t have much choice for food

Good location and helping staff. Our stay was pleasant

Stayed in July 2025

It would be better if the rooms are upgraded with a kettle and coffee, a small fridge to keep water cool and one extra bottles of water

Stayed in April 2025

Unfortunately the sea-excursions from the hotel were very limited due to diclined customer interest in recent years. , Bathroom could be a touch higher standard. Window-opening vs. monkies in the room should be solved. We arrived as private customers, not with grou through a travel agent hence did not get to know of some hotel facillities until teh day before our departure.

Comfortable distance to Ukunda with shops, resturnats, services. Near the beach; excellent food; friendly, helpful and respectful waiters. Sizable, comfortable room. Can imagine returning.

Stayed in February 2025

Lunch and Dinner food was average at best

Friendly and very helpful staff

Stayed in February 2025

The price is quite high

The location is super

Stayed in February 2025

We really enjoyed the hospitality & kindness towards our baby gal of 5months

Stayed in January 2025

Price and drinks which ofen were not cold enough

It was extremly clean the pool was nice, staff is very kind.

Stayed in January 2025

The tennis court was all a lie,It is in bad shape. The food was also very basic.

The table tennis,the swimming pool and most of all the relaxing ocean.

Stayed in November 2024

Pool not very clean

Staff, location

Stayed in October 2024

Nothing

Staff and location

Stayed in August 2024

The food can be improved and be of more variety

The pool, beach access, security, closeness to the airport

Stayed in August 2024

Beach sellers are quite tiresome but that will be the same across the length of Diani beach. Gym and sports equipment could do with a refresh.

Amazing staff, right the way through. Daily programmes of activity ranging from beach volleyball, pool aerobics and cultural performances in the evening. Good food at meal times with a wide enough selection for most. Great value overall

Stayed in August 2024

>> NEGATIVES - they aren't much to be honest << (-) The street hawkers on the Papillion beach are a total nuisance. They scavenger you like hyenas & vultures. The moment you step out on the beach, you will be targeted by a number of people selling boat rides, jewelry, coconuts etc. Despite telling them that you will inform them if and when you need it, they will continue to haunt you throughout. (-) While laying down inside the grounds of Papillon, you get calls from the hawkers across the resort boundary wall, asking if you need anything. This becomes quite a disturbance and effects your peace. (-) No airport pick & drop is arranged by Papillon. And when you ask for it, charges are 3x the normal Uber/Taxi charges from outside.

Quite possibly the best family hotel experience we've had so far over the last 12+ years! If you want to get pampered, feel valued & enjoy all the goodness of life then this is THE PLACE for you We paid USD 983 for a family of four, three nights stay through booking.com Located on the scenic Diani beach strip, Papillion is approx. 10 mins drive from Diani airport & 60 mins from Mombasa train station >> POSITIVES >> (+) Food & Drinks: A full board stay here includes breakfast, lunch, tea & dinner (all buffets with exotic dishes and local cuisine). These are all combined with day long bar access for all kinds of soft & hard drinks (on the house, limitless). (+) Additionally, every night there is a special theme entertainment planned / we witnessed cabaret dances, acrobat shows, live musical band during the stay. This is all followed by dance shows where guests can dance as much as they want, with the resort choreographers showing them all steps. (+) Papillon has an exclusive entertainment team which manages different activities for its guests. These include beach volleyball, football, pool songs, water games etc. (+) The staff is overall very supportive & friendly, catering to all your requests & concerns. (+) The place is huge with hundreds of rooms, catering to couples & families alike. Our room was quite spacious, with air-conditioning & fan options both. It had the option to fit four people. Very comfortable beds and pillows. Two bathrooms in a single room with decent spaces. (+) The front desk is always very efficient & responsive to your queries. (+) There is a very cute & friendly souvenir shop right opposite to the front desk. It has all kinds of souvenirs (quite expensive to the duty free shops at the airport), drinks, water, tobacco etc. (+) If you're in the mood of watching TV, then there is a huge TV lounge which is open 24 hours for all guests.

Stayed in August 2024

The receptionist wasn't friendly at the welcome point. But the rest of the staff were awesome!

The food was awesome.

Stayed in August 2024

limited choice of drinks

very clean beach Food was very tasty

Stayed in July 2024

Bathrooms are very tired and the food and beverage could be better

Amazing staff and service

Stayed in August 2024

I asked for a kettle and was denied! The hotel was less than half full and even the boy who cleaned our room didn’t understand why

It’s a lovely property with some amazing members of staff, food is very good

Stayed in August 2024

Sometimes the food seems not to be fresh. Chances of food contamination and food poisoning is easier to happen as staff and customer touch the same serving utensil without gloves. Infact, my family got food poisoning the last day of our stay and some got sick for a couple of days. I also didn't like beach vendors who are pasty and bugging hotel guest trying to sell them product or services

The rooms are spacious, clean, they change beddings, towels each night. The staff is great. The breakfast, lunch and dinner were descent with many options to choose from. The beach access is great and clean. There is entertainment by dance teams and other groups almost each night.

Stayed in July 2024

One restroom had a foul smell when flashing

Very nice property I really enjoyed

Stayed in July 2024

Food was reasonable / with good choice - but quality was a bit average

Great pool and location on the ocean

Stayed in July 2024

animals

food

Stayed in April 2024

Was no music in Pool bar

Nice place to to stay

Stayed in April 2024