Reviews of Park Inn by Radisson, Nairobi Westlands 4 stars
Waiyaki Way, L.R. No. 1870/X/8, 00800 Nairobi, Kenya
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewVery good customer service from the entire team from bottom to top. The restaurant meals from the menu were of a very good standard. Central location for the airport and malls. The CBD is a 30 minute drive in traffic.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe staff are very friendly and helpful
There was nothing I didnt like
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewStaff and facility were great
Upon checkout, we were charged an additional fee on accomodation different from what was paid at check in with the narration that the prices are different over the weekend. This was not previously communicated either upon check in or on the booking platform
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI always stay at the ParkInn when visiting family in Nairobi. All the staff are welcoming and the rooms clean and quiet
Nothing
Dear Booking.com User, Thank you for taking the time to share your feedback from your visit to Park Inn by Radisson Nairobi Westlands. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from the team. It was a pleasure to have you as our guest and we look forward to welcoming you back. Sincerely, Mercy Macharia Front Office Manager
Dear Booking.com User, Thank you for taking the time to share your feedback from your visit to Park Inn by Radisson Nairobi Westlands. We are delighted to read from your review that you enjoyed your recent stay with us and we also app… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThey have the best breakfast
The entrance to the hotel is blocked by taxis and it inconveniences
Dear Robert, We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We acknowledge the status of the chaos at the entrance of the hotel and confirm that we are working with the local county government to find a solution for the same. We appreciate your loyalty and look forward to welcoming you back on your next visit. Warm Regards, Mercy Macharia Front Office Manager
Dear Robert, We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We acknowledge the status of the chaos at the entrance of the hotel and confirm that we are working with the lo… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewIt all looks new and the ceiling is high. Gives you an scape from some of the old school hotels around Nairobi
System was down and I couldn’t get a room key in working order So the staff had to escort me all times - not cool but I hope they fixed their system
Dear Cuauhtemoc, Thank you staying with us and for your feedback. We are happy to hear you appreciated the fresh look and spacious design, it's great to know the ambiance stood out for you. We truly regret the inconvenience caused by the system issue and understand how frustrating it must have been to rely on staff for access. Please rest assured that the matter has been addressed. We hope to welcome you back for a smoother and even better experience! Kind Regards, Mercy Macharia Front Office Manager
Dear Cuauhtemoc, Thank you staying with us and for your feedback. We are happy to hear you appreciated the fresh look and spacious design, it's great to know the ambiance stood out for you. We truly regret the inconvenience caused by the s… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewQuiet place to rest, the people is very caring and helpful, the bed is big and comfortable. Big room, no noise at all. Perfect place to rest. A lot of security like other places in Nairobi.
The location is a bit tricky to find. The street has no paviment.
Dear Sergio, Thank you for choosing to stay with us. We are delighted to hear you enjoyed the peace, comfort, and warm hospitality especially the spacious room and restful environment. Your safety and comfort are our top priorities, and it's great to know that came through. We acknowledge the challenge with the road condition and location and appreciate your understanding. We are working closely with the government authorities to improve accessibility. Looking forward to hosting you again soon. Kind Regards, Mercy Macharia Front Office Manager
Dear Sergio, Thank you for choosing to stay with us. We are delighted to hear you enjoyed the peace, comfort, and warm hospitality especially the spacious room and restful environment. Your safety and comfort are our top priorities, and it… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewGreat location to visit the city. The staff could not be nicer, from reception to security and restaurant staff. They also packed us a delicious breakfast when we visited the national park early in the morning. Rooms are very large and comfortable.
Everything was great!
Dear Sofia, Thank you so much for your wonderful feedback! We are thrilled to hear you enjoyed the location, spacious rooms, and the exceptional service from our team. It's great to know the packed breakfast added to your early morning adventure. We truly appreciate your kind words and look forward to welcoming you back for another great stay. Kind Regards, Mercy Macharia Front Office Manager
Dear Sofia, Thank you so much for your wonderful feedback! We are thrilled to hear you enjoyed the location, spacious rooms, and the exceptional service from our team. It's great to know the packed breakfast added to your early morning adv… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewBREAKFAST WAS BEST
THE RAOD THE TO THE HOTEL AND LOCATION
Dear Benjamin, Thank you for taking the time to share your feedback from your visit to Park Inn by Radisson Nairobi Westlands. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out that our breakfast was great. We also take note of your feedback on the status of the road outside the hotel. We are currently working with the County government to have this rehabilitated as it is outside our jurisdiction and hopeful that this will be completed in the near future. It was a pleasure to host you and we look forward to welcoming you back. Sincerely, Mercy Macharia Front Office Manager
Dear Benjamin, Thank you for taking the time to share your feedback from your visit to Park Inn by Radisson Nairobi Westlands. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewVery nice a space rooms Very good breakfast
The restaurant and attitude of the personel. Came in late and wanted something to eat. Several things not available
Dear Kjeld, Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our spacious rooms and good breakfast. However, we’re truly sorry to learn about your experience at the restaurant and the attitude of our team. This is not the level of service we strive to provide, and we understand how frustrating it must have been to arrive late and find limited options available. Please rest assured that we will address this with our team to improve availability and ensure more attentive, welcoming service at all times. We hope to have the opportunity to serve you better on your next visit. Kind Regards, Mercy Macharia Front Office Manager
Dear Kjeld, Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our spacious rooms and good breakfast. However, we’re truly sorry to learn about your experience at the restaurant and the attitude of our team. Thi… Show more
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewClean and nice hotel
Do not go there choose another hotel! They deceived us and made us pay extra for the breakfast while the other day they notified us that by chance they doublecharged us. They are not correct and the receptionist deceived us at checkout as well.
Dear Krisztina, Thank you for your feedback. We’re sincerely sorry to hear about your recent experience and the inconvenience it caused. This is certainly not the level of service we aim to provide. We deeply regret any confusion regarding the breakfast charges and the double billing. We take such matters very seriously and are currently reviewing the details of your stay to ensure that any errors are corrected and proper accountability is taken. Please be assured that integrity and transparency are core values of our team. If there was any misunderstanding at checkout, we apologize and would appreciate the opportunity to make things right. Thank you again for bringing this to our attention and we hope to welcome you back at Park Inn in future. Kind Regards, Mercy Macharia Front Office Manager
Dear Krisztina, Thank you for your feedback. We’re sincerely sorry to hear about your recent experience and the inconvenience it caused. This is certainly not the level of service we aim to provide. We deeply regret any confusion regardin… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe location was right next to a lot of really nice dance clubs. The rooftop pool was very nice and the exercise room was clean and well equipped. The staff was incredibly nice and helpful.
Dear Mr. Hunt, Thank you for taking the time to share your experience with us! We’re so pleased to hear you enjoyed our prime location, especially being close to some great dance clubs. It’s wonderful that you made the most of our rooftop pool and fitness center. Most of all, we’re thrilled that our team left a positive impression. Providing friendly and helpful service is at the heart of what we do, and your kind words mean a lot to us. We hope to welcome you back again soon for another great stay! Kind Regards, Mercy Macharia Front Office Manager
Dear Mr. Hunt, Thank you for taking the time to share your experience with us! We’re so pleased to hear you enjoyed our prime location, especially being close to some great dance clubs. It’s wonderful that you made the most of our rooftop … Show more
Reviewed: 23 May 2025 · Stayed in April 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewClean, Comfortable hotel with good service
Dear Charles, We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us. Warm Regards, Mercy Macharia Front Office Manager
Dear Charles, We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations. We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a gr… Show more