Nothing was dissatisfied, however, it should be communicated that at such a high class resort, breakfast is included, but to a certain extent. If you are a guest there you recieve 5000 Shilling for each breakfast meal, should you go over that it is an out of pocket cost. Breakfast does take a moment to come to your table, so try and plan your day maybe two hours for breakfast in total. I also remember carrying a few of my bags upon being shown my room. I would recommend guest not having to touch their bags upon checkin. The safety of the counhtry is a bit concering, since there are metal detectors even if the places are upper class.

Where do I even begin, this location is one I will be revisiting. The staff was amazing. I wish I could remenbr everyones names, but Ms. rosemary, head sequrity, the gym director, my housekeeping woman. The manager of the resort introduced himself to me directly and gave me his business card, insisted that I needed to know who he was as their guest and that if I needed anything to juse let him know. Very hospitible. I appreciate the tour of the treehouses and whhat I can look fwd to when I return next year. I am so grateful for this experience. I never been to a hermes gym and glad i got to experience it. The staff allowed me to content create and allowed my photographer on the premises all while keeping other guests and their safety and privacy in mind. They made sure I was safe s/o again to the head of security. There are two check points and a private gate at the entrance. You ar eonly allowed to enter if you have a reservation for dinner or are a guest staying with overnigh stays. If anyone who is not on the reservation as a guest stays it is additonal costs. I was able to capture moments of a lifetime, you can see monkeys running on the tops of the treehouses. They have jazz music and a live saxiphone regularly. The food and drinks are amazing!

Stayed in August 2025

Size of Room “Lord “.

The staff were very friendly and were kind enough to let me take some pictures. They went out of their way to make my stay comfortable.

Stayed in August 2025

Everything, I would definitely come back to this hotel. I loved that it’s not a corporate tower block in the city centre. It’s on a gentle green hill, in the ‘diplomatic’ district near all the embassies. The hotel spaces are terraced and decorated with many plants and flowers.

Stayed in July 2025

Beautiful boutique hotel. Great atmosphere and hospitality. I loved the gardens and the different spaces within the hotel. The staff was warm and attentive. I player pool at the cigar lounge with another hotel guest

Stayed in July 2025

Nothing there’s nothing to not like about it.

"This hotel truly exceeded my expectations! The property management was exceptional, security was top-notch, and the staff were incredibly helpful and courteous. I would highly recommend it as one of the finest hotels I've experienced. The picturesque forest setting and stunning architecture only added to its charm. A truly top-class establishment!"

Stayed in June 2025

Nothing

Everything - it is rare to find such a stunning property with such wonderful staff

Stayed in June 2025

Nothing. It was stellar!

Pax Manor is a real oasis in Nairobi. Everywhere you look it is exceptional. The attention to detail is great. The staff very well trained and the food and ambiance excellent. Credit to Mr Thomas, Vivian, Lydia, Matthew, Elvis, Richard, Caren and so many others for making 48 hours exceptional. Thank you!

Stayed in March 2025

It’s breath taking beauty and how every vicinity is built to ensure the comfort of its guests! We would also love to thank Mr. Thomas to take the time to give us a warm welcome and check on us to ensure that we were well taken care of!

The property is built in the heart of Karura forest and the view is breathtaking taking with a fresh breath and luxurious rooms and facilities to ensure your wellbeing and comfort.

Stayed in March 2025

I had one of the worst hotel experiences here. A large group of guests threw a loud party that lasted until 5 AM, blasting music and shouting throughout the night. The noise was absolutely unbearable — I couldn’t sleep at all. I called the front desk three times to report the issue, but nothing was done. No staff intervened. No one cared. This level of negligence is simply unacceptable, especially for a hotel of this price range and reputation. I’m deeply disappointed and frustrated. If you’re looking for a peaceful night’s sleep, stay away.

Stayed in August 2025

There were a few design elements throughout the property that I don't think align with the elevated experience that the property is aiming for. For example, signs for social media photo opps and certain decorations. The food was overpriced and the breakfast was quite lackluster.

The tented rooms had incredible views and were an amazing retreat from Nairobi. Very comfortable and romantic. Drinks and ambience at dinner were nice and the pool and cigar lounge were impressive.

Stayed in July 2025

The reception service needs improvement. We received incorrect information multiple times regarding tours and taxi services. Prices were quoted in USD and were significantly higher than average (up to 10x compared to local rates). For example, we were told the Giraffe Center tour would be $150, only to discover this was just for transport — we later went on our own for about €10. Billing was vague (e.g., “dinner” with no itemization), and there was an issue where I was told I had an outstanding balance after settling my extras the night before checkout, which felt unprofessional given we spent over half a million KES. Check-out time was also misleading; the app stated midnight, but we were told it was actually 11am. Although they offered a room to get ready for a wedding, they later said it would be charged at half price, and we ultimately got ready in the spa restroom.

The hotel itself is beautiful, clean, and peaceful. Most of the staff were genuinely kind, attentive, and professional — especially Kiegan and the chef, who truly stood out. The food was excellent, and the general ambiance was relaxing and welcoming.

Stayed in June 2025

Room tv was not functioning ,the bathtab could hold water it was drainning hence had to use the shower

The rooms,the views,the cleaniliness

Stayed in May 2025

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Stayed in August 2025

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Stayed in July 2025

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Stayed in June 2025

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Stayed in May 2025

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Stayed in April 2025

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Stayed in June 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in June 2025

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Stayed in March 2025

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Stayed in July 2025