That shuttle bus should be included as it's so far from the airport.

The staffs hospitality, the meal and the room are excellent. The staffs are so welcoming and willing to assist and specially the waiters with the supervisors were so professional and friendly 👏

Stayed in September 2025

The water slides were closed most of the time.. the pool attendants were ABIT rough with the kids. But otherwise it was a good place to stay.

Awesome

Stayed in August 2025

Food in mombasa takes a very, very long time to prepare, especially if you are a large group. We once waited for 1.5 hours for our food for 12 of us at the hotel restaurant by reception. Pls order food ahead of time if you have children. The beach could have been cleared more, too many seaweed.

Our large family group of 20 had an amazing time at this resort. The staff are friendly and helpful, the breakfast is nice and the facilities are good too. The swimming areas are good, especially the kids pool with aerobics going on. You need to reserve your beds very early morning or they all get booked with towels. It's about KSH 1200 for an Uber to town and takes about 30 mins depending on traffic. You are able to visit restaurants in the neighbouring Hotels. Its worth a visit to the sister hotel near Pride Inn flamingo as they have an Istanbul cave restaurant that is well known. The bed are very big and comfortable and come with a mosquito net.

Stayed in August 2025

The hygiene in the toilet of the Spa and Steam room needs to be improved. It does not smell good for a hotel that has done so much in ensuring every aspect remains impeccable

Everything

Stayed in August 2025

Not enough beds near the pool people book them early morning and don’t sit on them till about midday leaving others without beds.

Clean spacious round the clock security felt very safe. Entertainment was great every night without fail.

Stayed in August 2025

value for money nit well thought out.

excellent staff responses and generally good ambience for family.

Stayed in August 2025

Staff are very friendly and cordial, from the cleaners to management. Very well coordinated operations and activities considering how big the resort is. A small paradise for kids particularly the water activities (slides and pool) which were well attended to by lifeguards and safety personnel.

Stayed in August 2025

Mini bar was not clear I had to pay for the snacks until I asked. No price list

All inclusive

Stayed in August 2025

Food menu.

Water park for kids, swimming pool and the beach.

Stayed in August 2025

This is my second time coming to PrideInn Paradise with my family. There’s always a fresh experience every new year am here. My children enjoyed the facility so much that they felt like a punishment leaving. I have to mention the great service from staff. A special mention to Dorine at the Front Office and Esther Gitau who is a kids genius. My goodness she has a way with the children. PrideInn should feel lucky to have these two staffs. Another great support is the solder at the pool, he is super keen with the children at the baby pool I may have forgotten his name but it has something like goodin in it 😅. Thank you so much team PrideInn and I can’t wait to be back again. My only recommendation is , please add more sea food into the menu and swahili dishes. I was looking forward to having Biryani and Pilau.

Stayed in August 2025

A few staff were rude and inexperienced

Everything was great

Stayed in August 2025

The pool was crowded although they provide an adult pool which becomes hard to visit if you have kids because they need to swim in the other pool

The waterpark is perfect for kids and I particularly enjoyed playing beach volleyball, also the animators esp Timothy are awesome. Entertainment was top for both kids and adults

Stayed in August 2025

Exceptional staff, especialy Delvin always asking all guest if they needed anything. So hospotable! Restaurant had lots of choices. Excellent choice

Stayed in August 2025

Breakfast table chaotic Rooms next to the poor are loud because of the music they play

It would be great if they could separate breakfast and dinning tables, one for parents with small kids and another are for families with big or without families

Stayed in August 2025

Everything

Stayed in June 2025

Food was excellent

Stayed in August 2025

Nothing

Everything

Stayed in August 2025

Vegetarian food and eggless options limited

Overall very good hospitality from all the staff..

Stayed in August 2025

The staff were all excellent! Thanks for a lovely stay.

Stayed in July 2025

While we had a wonderful stay overall, there were a couple of small things that could be improved. The Wi-Fi connection in our room was a bit inconsistent, which made it difficult to stay connected at times. Aside from these minor issues, everything else — especially the service, staff, and the beach view — made up for it. We would still highly recommend this hotel and definitely plan to return!

This hotel truly exceeded our expectations! The staff provided the best service we’ve ever experienced — friendly, attentive, and always ready to help with a smile. We stayed in a beach view room, and it was absolutely stunning. Waking up to the ocean right outside our window was unforgettable. The room was clean, spacious, and very comfortable. The breakfast was delicious with a variety of options for both adults and kids. We also enjoyed dinner at the hotel restaurant — the food was excellent, and the atmosphere was perfect for families. Our kids had a great time with the activities available, and the entire resort felt safe and welcoming for families. Overall, we loved the staff, the service, and especially the beach view. We would definitely come back again and highly recommend it to others!

Stayed in July 2025

It was wonderful! Highly recommended for families with kids.

Stayed in July 2025

Phenomenal 😍 Experience – A Stay to Remember! We had the most incredible experience at this hotel, and it truly exceeded 💯our already high expectations! We were celebrating both our anniversary and my fiancée’s birthday, and the hotel staff went above and beyond to make it special. From the beautiful surprises they prepared for us, we felt genuinely valued and celebrated—something we will always be grateful for. From the moment we arrived, we were warmly 🫶🏾 welcomed with a refreshing drink and snacks at the reception. The staff not only greeted us with smiles but also took the time to give us a tour of the property and explain how everything works, which we truly appreciated. The buffet breakfast and dinner were absolutely amazing—so many delicious options to choose from, and everything was fresh and flavorful. The restaurant staff were kind, attentive, and always made sure we were comfortable. The swimming pools and the private beach were simply the best—beautiful, clean, and safe, with incredibly comfortable sun beds that made relaxing so easy. A special shout-out to Mr. Bakari, who made sure our transport to the hotel was smooth and safe, and to Stephen, our driver, who not only got us there comfortably but also shared so much about the city that we felt welcomed before we even arrived. This stay was more than just a holiday—it was a memory we’ll always ❤️treasure. We highly recommend this hotel to anyone looking for excellent service, beautiful surroundings, and a truly warm experience.

Stayed in July 2025

At the reception for check-in we had to wait for 30mins, of which this is avoidable with follow up and more communication from all the staff.

The water park for the kids, the everyday activities for the adults,the food the staff,everything was perfect.

Stayed in July 2025

It's was a beautiful experience, the service was amazing , the breakfast was consistently lovely everyday. My pre-teen enjoyed the pastries. The waterpark was super. The beach was amazing. The hotel service was very helpful. Asante Sana prideinn

Stayed in July 2025