Reviews of Pullman Nairobi Upper Hill 5 stars
Kenya Road Upper Hill PO Box 25574, 100 Nairobi, Kenya
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe hotel was exceptional and very clean. The staff were extremely helpful especially Mary at the front desk and Annarite who brought us warm milk every night for my young children. The food was beautiful and staff went above and beyond to help. Will definitely recommend this hotel.
Nothing
Dear Elizabeth, Thank you for choosing Pullman Nairobi Upper Hill and for taking the time to share your wonderful feedback. We are thrilled to hear that you had an exceptional stay and found our hotel to be very clean. It’s especially heartening to know that Mary at the front desk and Annarite made such a positive impression we will be sure to pass along your kind words to them. We are delighted that your family felt well cared for and that the warm milk for your children added comfort to your stay. Our team is passionate about going above and beyond for our guests and it’s great to know you experienced that throughout your visit. We truly appreciate your recommendation and look forward to welcoming you back soon. Kind Regards, Ken Musili General Manager
Dear Elizabeth, Thank you for choosing Pullman Nairobi Upper Hill and for taking the time to share your wonderful feedback. We are thrilled to hear that you had an exceptional stay and found our hotel to be very clean. It’s especially hea… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation good - room fine - gym good - breakfast good Day shift front house manager very good, sort out issues professionally
Night shift staff service very bad - restaurant food not good
Dear Jaco, Thank you very much for choosing Pullman Upper Hill Nairobi and for taking the time to share your detailed feedback. We are delighted to know that you appreciated our prime location, comfortable room accommodations, well-equipped gym and the quality of our breakfast offerings. It is also encouraging to hear that our day shift front house manager was able to assist you professionally and promptly resolve any issues during your stay. However, we sincerely regret that your experience with our night shift staff and restaurant food did not meet your expectations. Please accept our heartfelt apologies for any inconvenience this may have caused. We take your comments very seriously and will be addressing these concerns with the respective departments to ensure immediate improvements. Guest satisfaction is our top priority and your feedback helps us identify areas where we can do better. We are committed to providing consistently excellent service at all times of day and hope to have the opportunity to welcome you back in the future. We will strive to make your next stay flawless and enjoyable from start to finish. Thank you again for your valuable insights and for being our guest. Kind Regards, Ken Musili General Manager
Dear Jaco, Thank you very much for choosing Pullman Upper Hill Nairobi and for taking the time to share your detailed feedback. We are delighted to know that you appreciated our prime location, comfortable room accommodations, well-equippe… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewIt is what it is – a third world mentality will always be a third world mentality. In my case they were lying to me on several occasions (when I proved they were lying, they apologized but they shouldn’t have lied in the first place) and of course - changing prices of services as it suited them.
Dear Dana, Thank you for taking the time to share your feedback with us. We are glad to hear you found the hotel itself to your liking. However, we are very sorry to learn that your experience with our team did not meet your expectations. At Pullman Nairobi Upper hill, we strive to maintain high standards of honesty, service, and professionalism. We take any suggestion of miscommunication or inconsistent pricing very seriously and are currently reviewing this internally to ensure it does not happen again. We also want to express that we welcome guests from all backgrounds and cultures and work hard to foster a respectful and inclusive environment for both our staff and our visitors. Your comments help us improve, and we appreciate the opportunity to address them. Should you wish to share further details directly please do not hesitate to contact us Kind Regards, Ken Musili General Manager.
Dear Dana, Thank you for taking the time to share your feedback with us. We are glad to hear you found the hotel itself to your liking. However, we are very sorry to learn that your experience with our team did not meet your expectations. … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewNice service, great breakfast, and the decoration is very artistic, nice experience.
Nothing
Dear Yumeng, Thank you for choosing Pullman Nairobi Upper Hill. We are thrilled to learn that you had a pleasant stay We look forward to welcoming you back for another exceptional experience. Kind Regards, Ken Musili General Manager
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewIt's a good location and has a perfect breakfast
Dear Peter, Thank you for choosing Pullman Nairobi Upper Hill. We're delighted to hear that you enjoyed our convenient location and found the breakfast to be perfect it means a lot to us. At Pullman, we strive to provide not just comfort but a memorable experience for every guest, and it's always rewarding to know when we've succeeded. We look forward to welcoming you back soon for another exceptional stay Kind Regards, Ken Musili General Manager
Dear Peter, Thank you for choosing Pullman Nairobi Upper Hill. We're delighted to hear that you enjoyed our convenient location and found the breakfast to be perfect it means a lot to us. At Pullman, we strive to provide not just comfo… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewI loved everything. Good service the hotel.. Our room views.. Definitely coming back
Nothing
Dear Rodham, Thank you for taking time to share your feedback with us, we are happy that we exceeded your expectations. We look forward to hosting you back in not a distant Future. Kind Regards, Ken Musili, General Manager
Reviewed: 25 December 2024 · Stayed in November 2024
Verified reviewI recently stayed at pullman Nairobi and had an exceptional experience from the moment I arrived. The room was spotless and elegantly decorated. The staff provided outstanding service, going above and beyond to ensure our comfort. My stay was truly memorable! Thank you!
Dear Tadesse, Thank you so much for your kind words, We are thrilled to hear that you had an exceptional experience with us at Pullman Nairobi Upper hill. It is great to know that the room met your expectations, and we are especially pleased that our staff made a positive impact on your stay. We truly appreciate your feedback and look forward to welcoming you back for another memorable visit in the future. Thank you once again for choosing to stay with us. Kind Regards, Ken Musili, General Manager
Dear Tadesse, Thank you so much for your kind words, We are thrilled to hear that you had an exceptional experience with us at Pullman Nairobi Upper hill. It is great to know that the room met your expectations, and we are especially pleas… Show more
Reviewed: 13 December 2024 · Stayed in December 2024
Verified review