Reviews of Red Ruby Hotel
Ojijo Road,, 00100 Nairobi, Kenya
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNot bread not honey,marmalade
Hot water mixer at the shower very difficult to adjust. Not shower telephone. Washing basin without hot water. In my 7 days stay was charged 6.500 kes daily. Not air-conditioning. Very poor lighting at the room. Asked to pre pay daily,by visa card or cash.
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to hear about the inconveniences you experienced with the shower, lighting, and overall room comfort. Your comments are very important, and we will immediately review the water system, room lighting, and air-conditioning facilities to make improvements. Regarding the payment process, we apologize if this was inconvenient during your stay. We will also re-evaluate our procedures to ensure a smoother guest experience. We truly value your input as it helps us to serve our guests better. We hope to have the opportunity to welcome you again and provide you with an improved experience.
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to hear about the inconveniences you experienced with the shower, lighting, and overall room comfort. Your comments are very import… Show more
Reviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in February 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewStaff appeared cheerful and welcoming and explained the necessary information.
The staff was interrupted while attending me a few times. The water was too hot and not able to control it. You should provide glasses for drinking into the room.
Thank you for your valuable feedback. We’re delighted to hear that our staff made a positive impression and provided you with a warm welcome and helpful information. We sincerely apologize for the interruptions during your interaction with our team — this is not the level of service we strive for, and we will address this with our staff to ensure more focused attention in the future. We’re also sorry to hear about the issue with the water temperature and the lack of drinking glasses in your room. Your comments have been shared with our maintenance and housekeeping teams, and we will look into making the necessary improvements to enhance the comfort of our guests. Thank you again for bringing these matters to our attention. We truly value your input and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.
Thank you for your valuable feedback. We’re delighted to hear that our staff made a positive impression and provided you with a warm welcome and helpful information. We sincerely apologize for the interruptions during your interaction with… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewGood location
No lift facility. That naked us tired to carry luggage to top floors.
Thank you for feedback,we are glad that you appreciate the location.We understand that carrying luggage upstairs is a bit challenging and we apologize for any inconvenience that must have caused you, we will offer assistance with the luggage or offer rooms on the lower floors.Thank you and looking forward to hosting you again.
Thank you for feedback,we are glad that you appreciate the location.We understand that carrying luggage upstairs is a bit challenging and we apologize for any inconvenience that must have caused you, we will offer assistance with the luggag… Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in February 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewI was robbed in the room and the walked away without no asking her anything security matters alot
Security wise
Reviewed: 27 February 2025 · Stayed in January 2025
Verified reviewReviewed: 11 February 2025 · Stayed in December 2024
Verified reviewReviewed: 6 February 2025 · Stayed in January 2025
Verified reviewReviewed: 24 January 2025 · Stayed in November 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewEverything, as the value, location, cleanliness, and service was of the highest caliber.
Nothing.
Reviewed: 18 September 2024 · Stayed in August 2024
Verified reviewReviewed: 10 September 2024 · Stayed in August 2024
Verified reviewReviewed: 5 September 2024 · Stayed in September 2024
Verified reviewgOOD
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewNo breakfast arrangement. Friendly staff
The cable for cofffe boiler is too short and cannot be used for intended purpose. Please add extension cable. The lamp at the mirror in the wash room is not working. Please check and replace The sit at the toilet is not fixed. Please do fix. Price was much higher than initial booking.com rates ($60 raised to 84....no rationale to change even if the dates of reservation change when the client is same)