Kwa Shibu Road off Moi Avenue, 80100 Mombasa, Kenya
#32 of 50 hotels in Mombasa
Guests' ChoiceBased on 59 hotel reviews
6.9Cleanliness
7.3
Comfort
7.2
Location
8.2
Facilities
6.8
Staff
8.6
Value for money
7.4
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: August 27, 2025
Otieno
KenyaRestaurant
It is an old hotel and needs maintenance
Stayed in August 2025
Reviewed: June 30, 2025
Geoff
LaosThe website entry says there is parking. There is none apart from nearby public streets.
A nice hotel. The room is good, although it needs redecorating. It comes with a fan, a TV and AC. Staff are friendly and helpfuul.
Stayed in June 2025
Reviewed: January 3, 2025
Yukie
JapanVery friendly staffs
Stayed in January 2025
Reviewed: October 2, 2024
Danny
KenyaLocation
Stayed in October 2024
Reviewed: March 24, 2024
Louis
AustraliaHowever, the hotel's simplicity, while charming, also meant that certain amenities were lacking. Those looking for luxury or extensive facilities might find the hotel too basic for their taste. Additionally, the central location, while convenient, did bring with it the hustle and bustle of city life, which could be a bit overwhelming for guests seeking a quiet retreat.
The central location of the hotel cannot be overstated; it was perfect for leisurely explorations and soaking in the vibrant life of Mombasa. Coupled with the amiable and helpful nature of the staff, my stay was made both convenient and enjoyable. The personal touch in their service created a homely atmosphere that is hard to find elsewhere.
Stayed in December 2023
Reviewed: February 26, 2024
Bart
NetherlandsThe place is quite old and a bit dirty. Not the same as the photos that are advertised
It's okay for transit, very friendly staff
Stayed in February 2024
Reviewed: November 29, 2023
Masatomi
JapanThe breakfast and that you can pay with your credit card at the restaurant.
Stayed in November 2023
Reviewed: September 20, 2023
Maina
Kenyashower didnt work
Good location clean rooms nice breakfast
Stayed in September 2023
Reviewed: August 23, 2023
Amparo
SpainSome details like a broken tile in the bathroom and when I arrived to the room there was not toilet paper, but as soon as I said it they fixed it.
It is close to the center and the workers are really nice
Stayed in August 2023
Reviewed: August 13, 2023
Mary
AustriaThey could improve a little bit on bathroom cleanliness.
Breakfast was good and the owner was very kind and always ready to help.
Stayed in August 2023
Reviewed: February 18, 2023
Sarah
Austriathe plug hole in the bathroom was smelly and there was no window and ventilation system.
the staff was very caring and helpful! the location of the hotel is nice too and we could walk to the important sights. the room has air condition.
Stayed in February 2023
Reviewed: February 12, 2023
Caecilie
SwitzerlandA bit overpriced for what you get. Rooms are really run down, no warm water, very noisy.
Friendly staff and great location.
Stayed in February 2023
Reviewed: January 5, 2023
Miro
SwitzerlandThe price of booking.com was 3 times higher.
Stayed in January 2023
Reviewed: November 21, 2022
Dennis
KenyaAll was good
I liked the fact that the hotel was in the centre of the city which made things easy for me
Stayed in November 2022
Reviewed: May 27, 2025
Yusuf
United KingdomNo Lift... Rooms Run Down not as per the pictures shown...
Mr.HUSAIN Very friendly at the reception ..
Stayed in May 2025
Reviewed: January 26, 2025
Farrakhan
United KingdomI got everything i asked for, am very thankful to all the staff
Always available always very helpful
Stayed in January 2025
Reviewed: January 1, 2025
Bower
QatarWe were locked in the hotel compound on New Years Eve at 11:30pm. No one was available to let us out. It was horrible to feel like a prisoner. The walls were topped with barbed wire and we could not even climb out to celebrate New Years. Never would I have expected to be unable to freely leave the hotel compound.
Friendly female staff. Mattress was swapped when we discovered ours was stinky.
Stayed in December 2024
Reviewed: September 10, 2024
Yolina
BulgariaSpacious room in which almost everything was broken. The price is too high for rooms in such condition.
The location is central and good to walk around
Stayed in August 2024
Reviewed: August 1, 2024
Robert
AustraliaFood was poor. Standards too low for a city hotel. It is a very basic bed for the night. All aspects are old, and falling apart .
Generally the age, up keep and standard was low. I was disturbed in the night, by the call to prayer. The air conditioner was old. The fan was noisy. The breakfast was very poor. Cheap cutlery, "margarine" offered when "butter" was asked for. Powdered coffee. Kenya deserves better. Kenya is improving, this managemet is stuck in the past
Stayed in July 2024
Reviewed: July 29, 2024
Peter
TanzaniaNothing
(1) Trust among the staff (2) The food especially the vegetables (3) The hospitality from reception to the kitchen
Stayed in July 2024
Reviewed: April 28, 2024
Amena
EgyptThe area isn’t really safe at night
Good value for money. Staff were extremely helpful and kind. They ensured the quality of our stay.
Stayed in April 2024
Reviewed: February 16, 2024
Konstantinos
KenyaThe air conditioning was terrible
Stayed in February 2024
Reviewed: January 26, 2024
Jarvis
United KingdomNothing really but as minor comments, there was no mosquito net and whist the Wi-Fi was usually very good, it could sometimes be slow in the evenings.
The staff make this hotel excellent. They are superb and so friendly. Special mention to Liz who was so helpful but the whole team were as well - I just didn’t get all of their names. All of the guys working there were amazing. The guys working in the attached restaurant were also very friendly. The room is a good size and the hotel is well located. It is possible to walk to the old town but take a tuk tuk which are cheap as the Mombasa heat is crazy. Bathroom good as well and the hotel has air con - super important in Mombasa.
Stayed in January 2024
Reviewed: November 10, 2023
Wausi
KenyaI didn’t like the location, and the room
I did not stay. Before I checked in, I looked at the room and found it below my expectations. So I opted not to stay there.
Stayed in November 2023
Showing 1 - 25
Had Yao Beach, Thailand
Bogotá, Colombia
Patong Beach, Thailand
Haskovo, Bulgaria
Santo Antônio do Pinhal, Brazil
Burgos, Spain
Kailua-Kona, US
Rio de Janeiro, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content