A lot of street noise.

Staff were helpful. The room was fine for one night.

Stayed in July 2025

The rates are too expensive also they say all inclusive not value for the money also they say to check out late was not available only untill 12.30 pm they offer me even the hotel was not busy no much of tourists very quite I will never go back again. Worst place to stay

Was ok the staff are friendly value of money no is too expensive for staying for 1night and I have to pay nearly ten thousand shilling Kenya money which is not value

Stayed in June 2025

The queen rooms are not as roomy as they might be and the availability of king-size or twin rooms would be positive. However, one whole wall is windows so the rooms are bright and airy.

The hotel itself is modern, clean, and very professionally run. The staff is outstanding and couldn't have been more accommodating. Having a good restaurant in-house is also very convenient. The location in the midst of a booming local street economy is interesting, and being next to the Langata Road and all the tourist attractions located there is a real bonus. It is also closer to the airport than most. As a pre- and post-safari base, it worked out very well.

Stayed in July 2024

No air conditioning.

Proximity to the city center.

Stayed in May 2024

Staff went out of there way to help you in every way they could rooms were very comfortable excellent food good bar all locals made you feel welcome

Stayed in January 2024

The room was still noisy, even after we were convinced it was the quiet room

The meals were tasty and value for money. The reception staff were very professional. Josephine and Consent were remarkable!

Stayed in October 2023

I would have explored the neighbouring areas but they looked a bit rough.

I thought it was good value for money and was perfect for one night.

Stayed in June 2023

no wash tap in the toilet after poop

center

Stayed in January 2023

Outside noise can get a bit loud

Good breakfast, lunch and dinner. Very clean hotel, rooms and staff were amazingly, very welcoming and friendly. Well located to the city.

Stayed in June 2025

Breakfast was decent

Stayed in October 2024

Great Customer Service 👌

Stayed in September 2024

Excellent customer service and the staff are very understanding of our request.

Stayed in September 2024

We were welcomed well, the accommodation was excellent. The food was superb. The only thing that let me down was that the room i was allocated never had hot shower capabilities.

Stayed in September 2024

Nothing

Loved my stay! The food was delicious, especially thelocal dishes. The room was always clean and comfortable. Great location, too!

Stayed in August 2024

Hotel Rio was a great base for my business trip. Its location near the CBD and JKIA was super convenient. The room was clean and comfy. Loved the spa after long days! Food at the hotel was good too. Definitely recommend for business travelers.

Stayed in July 2024

The location of the hotel is horrible!!!!!! if i had known where it is located i would not have booked there, and i suppose it explains its price. i felt unsafe, i would not recommend anyone to stay there. id rather pay more for safety than stay there. The hotel looks old as you walk in, and the reception area wasn't always clean. For the 2 nights spent there, the shower water was cold.

Due to my schedule i was not able to have breakfast. The facility i suppose its value for the money that was paid, it was fairly reasonable to pay 2k for 2 night,so i guess its quality was worth its price. The staff was very friendly and willing to assist, especially Abednigo.

Stayed in August 2024

The breakfast varieties were many to choose from, and the food was amazingly done. The meal presentations were awesome with very friendly staff and would book once more.

Stayed in August 2024

I had booked 2 rooms and was arriving late from a long flight. getting to the hotel I was told the hotel was fully booked. I had booked my rooms well in advance so I was wondering what they were talking about. They mentioned something like booking.com did not forward my reservation to the hotel ( I don't know what that means because the rooms were paid well in advance and the hotel did not communicate this to me.) It was too late for me to look for another room and I was tired. This is unacceptable and unproffesional for an Hotel to take reservation and payment when they know they have no room.

Nothing

Stayed in June 2024

The place are undesirable and noisy.

Stayed in June 2024

The room needed more light.

Stayed in February 2024

Good

Good

Stayed in February 2024

when I booked the room, the price was 48.6 USD , however when I checked out, she charged me 61 USD. is that good? moreover, there's always a puddle in the bathroom of 412. and the bathroom door couldn't keep open. never come

nothing

Stayed in September 2023

There are no nets around the doors or windows, so every evening, we spent a while catching mosquitoes before sleep.

All the hotel staff were incredibly friendly and helpful. They helped us check in late after our arrival in Nairobi was delayed, stored our bags for half a day after check out, and organised a masseuse to come in on request. The hotel breakfast is also really good. Hotel Rio's location is excellent, being a 15 minute walk away from Carrefour, a large shopping centre with a Safaricom office allowing foreigners to register for a Kenyan phone number and M-Pesa; the city centre is 20 minutes away by Uber. The WiFi is strong and stable, suitable for remote work.

Stayed in August 2023

Wifi is too poor.

Stayed in August 2023