Reviews of Hotel Rio 4 stars
Muthaiti Avenue, Nairobi West, 00506 Nairobi, Kenya
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewStaff were helpful. The room was fine for one night.
A lot of street noise.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewam a muslim and the food not meant to be for muslims and should be considered
Thank you for your feedback. We’re glad you found our service very nice, though we regret that our breakfast and location did not meet your expectations. We would like to assure you that we do offer halal food for our Muslim guests, and our team is always happy to guide guests to suitable options. Regarding our location, many appreciate its convenience, though we understand preferences may differ. Your comments will help us improve our guest experience further.
Thank you for your feedback. We’re glad you found our service very nice, though we regret that our breakfast and location did not meet your expectations. We would like to assure you that we do offer halal food for our Muslim guests, and our… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewGood breakfast, lunch and dinner. Very clean hotel, rooms and staff were amazingly, very welcoming and friendly. Well located to the city.
Outside noise can get a bit loud
Dear Christopher, Thank you for your kind words. We’re delighted you enjoyed our breakfast, lunch, and dinner, as well as the cleanliness of our hotel and the warm welcome from our staff. It’s great to know our location worked well for your visit. We appreciate your note on outside noise and will look into ways to make our rooms even more comfortable. We look forward to welcoming you back.
Dear Christopher, Thank you for your kind words. We’re delighted you enjoyed our breakfast, lunch, and dinner, as well as the cleanliness of our hotel and the warm welcome from our staff. It’s great to know our location worked well for yo… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewWas ok the staff are friendly value of money no is too expensive for staying for 1night and I have to pay nearly ten thousand shilling Kenya money which is not value
The rates are too expensive also they say all inclusive not value for the money also they say to check out late was not available only untill 12.30 pm they offer me even the hotel was not busy no much of tourists very quite I will never go back again. Worst place to stay
Dear Ismail, Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff friendly, we truly value hospitality and aim to make every guest feel welcome. We're sorry to hear that you felt the pricing did not meet your expectations. Please note that our rates are carefully structured to reflect the quality of service, amenities, and location we provide. The rate you mentioned includes accommodation, meals, and access to various hotel facilities, which we believe offers good value. As for the check-out time, our standard check-out is 10:00 AM, and extending it to 12:30 PM was already beyond our usual policy, especially when availability allows. We genuinely regret that your experience did not meet your expectations, and we appreciate your comments as they help us improve. Should you reconsider, we’d be happy to welcome you again and offer you an even better experience. Regards, Hotel Rio.
Dear Ismail, Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff friendly, we truly value hospitality and aim to make every guest feel welcome. We're sorry to hear that you felt the prici… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 April 2025 · Stayed in February 2025
Verified reviewReviewed: 25 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 December 2024 · Stayed in September 2024
Verified reviewReviewed: 20 November 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewBreakfast was decent
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewGreat Customer Service 👌
Reviewed: 5 September 2024 · Stayed in September 2024
Verified reviewExcellent customer service and the staff are very understanding of our request.
Reviewed: 4 September 2024 · Stayed in September 2024
Verified reviewWe were welcomed well, the accommodation was excellent. The food was superb. The only thing that let me down was that the room i was allocated never had hot shower capabilities.
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewLoved my stay! The food was delicious, especially thelocal dishes. The room was always clean and comfortable. Great location, too!
Nothing
Reviewed: 23 August 2024 · Stayed in July 2024
Verified reviewHotel Rio was a great base for my business trip. Its location near the CBD and JKIA was super convenient. The room was clean and comfy. Loved the spa after long days! Food at the hotel was good too. Definitely recommend for business travelers.
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewDue to my schedule i was not able to have breakfast. The facility i suppose its value for the money that was paid, it was fairly reasonable to pay 2k for 2 night,so i guess its quality was worth its price. The staff was very friendly and willing to assist, especially Abednigo.
The location of the hotel is horrible!!!!!! if i had known where it is located i would not have booked there, and i suppose it explains its price. i felt unsafe, i would not recommend anyone to stay there. id rather pay more for safety than stay there. The hotel looks old as you walk in, and the reception area wasn't always clean. For the 2 nights spent there, the shower water was cold.
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewThe breakfast varieties were many to choose from, and the food was amazingly done. The meal presentations were awesome with very friendly staff and would book once more.
Reviewed: 3 August 2024 · Stayed in July 2024
Verified reviewThe hotel itself is modern, clean, and very professionally run. The staff is outstanding and couldn't have been more accommodating. Having a good restaurant in-house is also very convenient. The location in the midst of a booming local street economy is interesting, and being next to the Langata Road and all the tourist attractions located there is a real bonus. It is also closer to the airport than most. As a pre- and post-safari base, it worked out very well.
The queen rooms are not as roomy as they might be and the availability of king-size or twin rooms would be positive. However, one whole wall is windows so the rooms are bright and airy.
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 19 July 2024 · Stayed in July 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewNothing
I had booked 2 rooms and was arriving late from a long flight. getting to the hotel I was told the hotel was fully booked. I had booked my rooms well in advance so I was wondering what they were talking about. They mentioned something like booking.com did not forward my reservation to the hotel ( I don't know what that means because the rooms were paid well in advance and the hotel did not communicate this to me.) It was too late for me to look for another room and I was tired. This is unacceptable and unproffesional for an Hotel to take reservation and payment when they know they have no room.
Thank you for sharing your experience with us. We deeply apologize for the inconvenience you faced upon your arrival, especially after a long flight. We understand how upsetting it must have been to hear that the hotel was fully booked despite your advance booking and payment. This was due to an internal error on our part, which we are currently investigating to ensure it does not happen again. While we are pleased that we were ultimately able to accommodate you, we acknowledge that the initial handling of your reservation was unacceptable and did not meet our usual standards of service. We are committed to improving our processes to ensure that such situations are avoided in the future. Your feedback is invaluable to us in making these improvements. Thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the seamless experience you deserve.
Thank you for sharing your experience with us. We deeply apologize for the inconvenience you faced upon your arrival, especially after a long flight. We understand how upsetting it must have been to hear that the hotel was fully booked des… Show more
Reviewed: 29 June 2024 · Stayed in June 2024
Verified review