Reviews of Royal Tulip Canaan Nairobi 4 stars
Tigoni Road Off Chaka Road, near Yaya Center, 00100 Nairobi, Kenya
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI like the staff they were all friendly and welcoming , the location of the hotel was very great . The hotel was very clean everywhere the room was clean too . .
I didn’t like the breakfast I had — there wasn’t enough variety. It felt like 2-star hotel . I didn’t enjoy it, and there weren’t many options. The croissants and other food didn’t taste good. The shower water leaked out while I was using it, and the room was very small. Overall, it wasn’t worth the price I paid.
Dear Valued Guest, Thank you for your honest feedback! We are happy to hear that our staff were friendly and welcoming, and that you appreciated the hotel's location and cleanliness. We apologize for the breakfast not meeting your expectations, we will take your feedback about the variety and taste to our culinary team to consider improvements. We also apologize for the issues with the shower and the room size, we will ensure these are addressed with our maintenance team. We understand that overall, the experience wasn't worth the price for you, and we appreciate your feedback in helping us improve. Thank you for staying with us. Thank you
Dear Valued Guest, Thank you for your honest feedback! We are happy to hear that our staff were friendly and welcoming, and that you appreciated the hotel's location and cleanliness. We apologize for the breakfast not meeting your expec… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewVery nice place with amazing staffs. Was a real pleasure to stay at RT. The hotel is also very well located with great surroundings.
Dear Valued Guest, Thank you so much for your lovely review! We are delighted to hear that you enjoyed your stay at RT and found our staff amazing. We are glad you appreciate the hotel's location and the great surroundings. It was our pleasure to have you stay with us. Looking forward to your next visit Thank you
Dear Valued Guest, Thank you so much for your lovely review! We are delighted to hear that you enjoyed your stay at RT and found our staff amazing. We are glad you appreciate the hotel's location and the great surroundings. It was our … Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified review“I liked the natural light, the quiet neighborhood, and the overall cleanliness. It felt like a comfortable and welcoming place to live.”
Dear Valued Guest, Thank you so much for sharing your wonderful experience! We are delighted to hear that you enjoyed the natural light, the quiet neighborhood, and the overall cleanliness. It's great to know that you felt comfortable and welcomed. We strive to provide a cozy and pleasant stay for all our guests. Thanks again for your lovely review. Thank you
Dear Valued Guest, Thank you so much for sharing your wonderful experience! We are delighted to hear that you enjoyed the natural light, the quiet neighborhood, and the overall cleanliness. It's great to know that you felt comfortable … Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe property is modern, elegant, and very well maintained. The rooms are spacious, spotlessly clean, and comfortable, with all the necessary amenities. Common areas like the pool and lobby are welcoming and beautifully designed. A special compliment goes to the restaurant staff – from the bar to the waiters and kitchen – all extremely professional, kind, and attentive. The service was excellent!
Absolutely nothing to complain about. Everything was perfect.
Dear Valued Guest, Thank you so much for your amazing review! We are delighted to hear that you loved our modern and elegant property, our spacious and clean rooms, and our beautiful common areas. We are especially glad to hear that our restaurant staff, from the bar to the kitchen, impressed you with their professionalism, kindness, and attentiveness. We strive to provide excellent service, and it's wonderful to know that we met your expectations. We look forward to welcoming you back. Thank you
Dear Valued Guest, Thank you so much for your amazing review! We are delighted to hear that you loved our modern and elegant property, our spacious and clean rooms, and our beautiful common areas. We are especially glad to hear that our res… Show more
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewLocation is good and accessible
Hot shower did not work until the next day when I was checking out. Sheets were dirty when, the carpet is stuffy and old.
Dear Valued Guest, Thanks for sharing your feedback! sorry to hear about the hot shower issue, dirty sheets, and carpet concerns. We will look into these and work on improving our services. Your input Helps us provide better experiences for our guests. Looking forward to welcoming you back again with better services. Thank you
Dear Valued Guest, Thanks for sharing your feedback! sorry to hear about the hot shower issue, dirty sheets, and carpet concerns. We will look into these and work on improving our services. Your input Helps us provide better experiences fo… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewWe liked the hotel, the service, the breakfast, and the gym facilities, overall, it was a really nice stay. We also like the fact that the hotel gave us easily a late check out. Very much appreciated!
The dinner we ordered could be improved,the taste wasn’t quite up to the mark, although the portion size was sufficient.
Dear Valued Guest, Thank you for sharing your feedback, we are delighted to hear that you enjoyed the hotel service, breakfast and gym facilities. The late check-out was a great touch, and we are glad it made your stay more comfortable. Regarding dinner, we appreciate your honest feedback about the taste. We will definitely pass this on to our culinary team to work on improving the flavor profiles while maintaining generous portion sizes. we hope to welcome you back and serve you better next time. Thank you
Dear Valued Guest, Thank you for sharing your feedback, we are delighted to hear that you enjoyed the hotel service, breakfast and gym facilities. The late check-out was a great touch, and we are glad it made your stay more comfortable. Reg… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe food was halal which was great. Room service was fairly decent.
The bathrooms are poorly designed and afford little privacy especially if the family involves a child. There are no hooks to hang clothes within the bathrooms. Some stuff in the room service was overcharged upon checkout so make sure that this is handled.
Dear Valued Guest, Thank you for sharing your detailed feedback, we are pleased to hear that our food met your dietary requirements and that room service was decent. we will definitely take your comments on board regarding the bathroom design including adding hooks for hanging clothes and also our room service menu. Your input helps us improve our services. Looking forward to welcome you and your family back again soon. Thank you
Dear Valued Guest, Thank you for sharing your detailed feedback, we are pleased to hear that our food met your dietary requirements and that room service was decent. we will definitely take your comments on board regarding the bathroom des… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe hotel was clean and the room was spacious. The staff was friendly and professional. Money exchange was available at the front desk, a nice perk. Breakfast was served at reasonable varied time and there was plenty to choose from.
I had a lot of issues with water temperature in my bathroom; The water shower will only spew out cold/warm water every so often and I had to get an engineer each time to address this. This was very inconvenient and impacted my schedule a lot of times. There were no washcloths in the bathroom and the quality of towels were lacking for a 4-star hotel.
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your room, found our staff friendly and professional and appreciated the breakfast timings and variety. However, we apologize for the issues you experienced with the water temperature in the bathroom and the quality of towels. We understand how these inconveniences affected your schedules. We will definitely look in to resolving these issues. We appreciate your input and hope to welcome you back soon, providing a better experience. Warm Regards, Royal Tulip Canaan
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your room, found our staff friendly and professional and appreciated the breakfast timings and varie… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewVery friendly staff in all areas. Excellent food and morning coffee. I would stay there again.
Dear Valued Guest, Greetings! Thank you for your valuable feedback. We hope to welcome you back soon. Kind regards, Royal Tulip Canaan.