Reviews of Selella Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
WQ22+377 Kisumu Junction of Oginga Odinga street and Marine/PORT road, 40100 Kisumu, Kenya
#11 of 19 hotels in Kisumu
Guests' ChoiceReview Score
Based on 29 hotel reviews
8.0Score breakdown
-
Cleanliness
8.2
-
Comfort
9.1
-
Location
8.7
-
Facilities
7.8
-
Staff
8.9
-
Value for money
8.4
-
Free Wifi
8.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
-
Reviewed: June 1, 2025
Ekaterine
Georgia18 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Very friendly staff
Stayed in June 2025
-
Reviewed: May 12, 2025
Gladys
Kenya10 Reviews1 helpful vote9.0“Very good.”- • Business trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
I did not have any negative experience in this property. The staff, food and rooms were all good. The staff are quite warm and friendly. The standard room is quite small, so for anyone who likes more spacious room consider choosing another room.
Variety served at breakfast and set up is done on time. Timely service especially in preparation of the eggs of choice. Adequate staff on duty so no delay in waiting.
Stayed in May 2025
-
Reviewed: April 28, 2025
Gladys
Kenya10 Reviews1 helpful vote9.0“Very good!”- • Business trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
The hotel is getting more popular obviously due to their good services, so on my first night it was a bit overwhelming for some areas but they managed well. Just boost staff if need be so you don't compromise on quality of service.
The team went out of their way to sort out a few challenges I had. They listened and resolved within a very short time. I was grateful they brightened my day and made my stay very good.
Stayed in April 2025
-
Reviewed: December 3, 2024
Sian
United Kingdom2 Reviews7.0“Great stay, thankyou”- • Leisure trip
- • Group
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Very long wait for food in the evening ( although it was after 9 when we ordered). When it did arrive it was fresh and delicious! Lake views very very limited
Lovely staff, helpful. Clean and well presented hotel. Roof top bar great.
Stayed in November 2024
-
Reviewed: October 17, 2024
Gladys
Kenya10 Reviews1 helpful vote9.0“Save for the breakfast set up delay, I had a good stay.”- • Business trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
I had an early morning meeting, expected breakfast to be ready by 6.30am but set up was still going on at 7.00am. Would have loved to enjoy the buffet breakfast, had to settle for an omelette and tea.
Location is convenient at first I thought it would be noisy as the location is next to a main road but the night was quiet and peaceful. The room was clean and comfortable.
Stayed in October 2024
-
Reviewed: June 15, 2023
Malungo
Kenya1 review8.0“overall good”- • Business trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
the bathroom shower drainage is poor. while taking a shower, the whole bathroom floods with water .Room 309.
The cleanliness. friendly staff
Stayed in May 2023
-
Reviewed: April 24, 2023
Essam
Egypt28 Reviews8 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Some mosquitoes in restaurant and reception.
Amazing location and excellent view of the lake Victoria 👌 Nice staff 🤍🙏
Stayed in April 2023
-
Reviewed: March 29, 2023
Millicent
Switzerland4 Reviews9.0“Excellent place to stay alone or with family”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 4 nights
The choice of pellows are very limited. They provided only the hard pellows. I suggested to the staff, that they should make an effort and offer customers "soft, medium and hard pellows". Other than that, we enjoyed our stay at Selella Resort.
Very friendly and helpful Staff. The property is very clean and well protected. Safety is paramount. Rooftop is excellent. Allows a 180% view of the Lake Victoria. Very nice place to be.
Stayed in March 2023
-
Reviewed: December 3, 2022
David
United Kingdom4 Reviews8.0“Selella resort kisumu”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
On the first night we were given a room at one end of the hotel, unfortunately there was a night club right outside that played very loud music until 4am...not something the hotel can control. When we mentioned it they immediately moved us to a room.as far away from the night club as possible. They are renovating the rooftop bar and I think this was impacting the hot water supply
The room was comfortable and the staff were very helpful. The music choice at breakfast was very suitable for us (gospel tracks)
Stayed in December 2022
-
Reviewed: November 13, 2022
Topister
United States2 Reviews1 helpful vote7.0Good- • Business trip
- • Solo traveler
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The kitchen services was very delayed (food took over 1 hour of preparation). Construction was very loud.
The staff was amazing. Front desk, waitresses were exceptional and the cleaning ladies were amazing!!
Stayed in November 2022
-
Reviewed: February 5, 2024
Les
Canada25 Reviews4 helpful votes6.0“Not too bad for one or two nights.”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Small room. Poor design of the bathroom. The door opens only half way, because it hits the toilet. No separate area for shower. No fridge.
Location was good but no access to the lake. White, clean sheets and towels
Stayed in January 2024
-
Reviewed: December 17, 2023
Dale
United Kingdom8 Reviews10“Amazing”- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
We couldn't stay longer.
Cynthia was absolutely amazing. She arranged everything. I asked for flowers, fruit, drinks, and flower petals in the room. I asked to book the hotels airport shuttle to go to the airport in the morning.book a table in the restaurant upon arrival. And a pack lunch for the flight. All of this Cynthia and Bridgit organised to perfection. I've travelled to over 16 different countries, and I have to say The Selella Resort service is the best by far. Thank you so much. I hope to stay again soon.
Stayed in December 2023
-
Reviewed: June 10, 2023
Ebenezer
Kenya1 review4.0“Below expectation”- • Business trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
Poor light fitting in the room. No working space in the room. no table to eat on if you order room service. Such a hotel should have a variety of room TV services. wrong location of power sockets. Poorly installed lighting in passages and toilets in the reception area. Lights at the passages go off when you are not in the sight of the motion sensors
good and healthy meal
Stayed in June 2023
-
Reviewed: January 30, 2023
Yongbum
Kenya1 review4.0Disappointing- • Business trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
Because of a club, it was difficult to sleep well.
The view of Looftop's loundge is good. I was able to see the whole scale of The Lake Victoria.
Stayed in January 2023
-
Reviewed: January 3, 2023
Mansour
United States9 Reviews10Exceptional- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
The ambience, the friendly stuff,good food etc
Stayed in January 2023
-
Reviewed: December 12, 2022
Matthew
United States1 review3.0“It was ok but not having a shower for two days was very bad”- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
No Hot water even when we turned the switch on the wall
NA
Stayed in December 2022
-
Reviewed: September 14, 2022
Luan
South Africa2 Reviews1.0“Bad experience”- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Isn't what is displayed on website Had issues with WiFi and quality of rooms not value for money
None
Stayed in September 2022
-
Reviewed: September 6, 2025
Steven
Australia119 Reviews9 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2025
-
Reviewed: May 28, 2025
Bina
United Kingdom24 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in May 2025
-
Reviewed: March 11, 2025
Ebrahim
Kenya3 Reviews9.0Wonderful- • Business trip
- • Travelers with friends
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: December 2, 2024
Rediet
Kenya1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2024
-
Reviewed: December 19, 2023
Tobias
Germany1 review7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2023
-
Reviewed: June 12, 2023
Brent
United States23 Reviews1 helpful vote8.0Very Good- • Business trip
- • Group
- • Deluxe Room
- • Stayed 1 night
There are no comments available for this review
Stayed in April 2023
-
Reviewed: December 19, 2022
Kivila
Uganda1 review7.0Good- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2022
Showing 1 - 25
