Personale reception lento e non efficente

Tutto

Stayed in August 2025

The food could be better!

Serena is a beautiful hotel! The rooms are comfortable, and the staff are pleasant; I had a good experience working (remotely) in their resource centre as I waited for my flight later in the day.

Stayed in June 2025

The location was remote and a good getaway from the busy city life, and breakfast had a decent variety.

Stayed in June 2025

N/A

Very good serene

Stayed in June 2025

The club next property has loud music at redicilous levels till 10pm

Design of Hotel Parrot Turtle hatchlings released into ocean

Stayed in May 2025

The beach was ok, not the best in the world. There were boats in the water that made swimming not so pleasant, so we enjoyed the pool.

We were absolutely delighted by our stay at this hotel. The service, food, interior design, and amenities were all excellent. As avid padel players, the court was impressive. Eugene always made sure we always had a cocktail by the pool and Gilbert made sure our room was super clean. Our diligent driver Jackson took us to see nearby parks and even went on a walk with us. A special commendation to the spa - we definitely had our White Lotus moment with the Serene indulgence treatment. Would definitely recommend this hotel to everyone who appreciates taste and excellent, but not over-the-top service.

Stayed in April 2025

Excellent

Stayed in March 2025

There wasn't anything that was negative.. Perhaps being a little clearer on lunch and dinner options that were available. The seafood Grill on site was okay with comparible prices to London

Serena Beach Resort - Firstly the warm welcome from the Staff was a nice touch. Came in on a really early flight and was accommodated. Everything explained about the resort. The team changing out the rooms each day were meticulous in their duties, bathrooms, floors all nice an clean. Bedrooms were turned down each evening Site was clean and well looked after. Access to the Beach was great, an excellent place to relax for a few days

Stayed in January 2025

Place has become tired. Needs money spent on it. Food very disappointing.

Location and staff fantastic

Stayed in January 2025

Service can be a little slow. Also blatant bias against locals. Waiters tended to swarm around tables seating foreigners (whites) and not pay much attention to locals like us

Clean Serenity Ambience

Stayed in February 2025

The property needs to modernize its facilities, especially the room furnishing. Maybe give customers the option of modern or quaint. The old wooden furniture deco is very well maintained and clean. The old switches for lights, they work. The old floor to window level ACs work. A bit of modernization like in your other establishments is not a bad thing.

Very clean and very well maintained. The staff are excellent and always helpful and accommodating. The Spa is awesome. And the service, wherever you chose to sit was always prompt. Security is great. A truly serene space to unwind.

Stayed in January 2025

Transportation from the aurport

Very clean and natural environment with good hospitality. Good reception , very good food, excellent services at all facilities

Stayed in January 2025

We were not advised that a group was to be hosted. They engaged on normal group activities which can be noisy as to be expected. I would have planned a day out if I was aware, however activities ended at a reasonable time. We would have appreciated an alert from a hotel selling itself as offering a opportunity to rest, relax .

People and location

Stayed in January 2025

The toilet look small

The property is very good & clean but the toilet should have Arabian shower

Stayed in January 2025

Some aspects of the aging rooms require a bit of touch.

Extremely professional and helpful staff. Great service staff and teamwork

Stayed in December 2024

Nothing

Everythung

Stayed in December 2024

Air conditioner can be better

Friendly staff

Stayed in December 2024

Could do with some renovation. The business centre did not have a/c although the we had paid for it.

Lovely staff and nice surroundings. The meals were nice although the dinner was overpriced. The rooms are a bit old but the decoration is nice.

Stayed in November 2024

Ambience great service

Stayed in November 2024

Aside from 500ml per person per day there was no provided fresh water for guests aside from purchasing. The spa and steam room was out of order in the male section of the health centre but the sauna was great. The location on the beach front is lovely but a bit far from Mombasa town if you wish to do activities there

Staff were exceptional, very helpful, and catered to every need. The facilities were very good with plenty of activities to keep all age groups entertained and engaged. The dining options were great and the breakfast buffet was very extensive and delicious

Stayed in October 2024

I tried to settle my bill the night before an early morning check out, this was complicated and took a long time, and then I still had to go through the whole process the next moning while trying to catch a taxi because there doesn't seem to be a system to share information between staff. I had an issue with my room that took the whole day to address as the duty manager had to run all requests by someone off the property despite being a fairly minor request. The staff does their best but can't really do anything because everything must be authorized by someone off site. With the cost of the hotel there would ideally be quicker and more efficient handling of guest requests/issues.

Lovely location right on the beach with sun beds conveniently located on the hotel lawn where it is very peaceful. There is also a nice pool, beachside bars, and food service. The buffet is quite good if you book it as part of your package. Large rooms with comfortable beds.

Stayed in October 2024

The road to the hotel, bathroom showers

The food, ambience, service

Stayed in October 2024

Nothing. Amazing place

The receptionist Loreen was so sweet always smiling and ready to go the extra mile. I like hotels that offer service recovery when something is not right. From the free upgrade to free 4pm tea and snacks. Also thank you to all staff who helped in surprising my besty’s birthday.

Stayed in October 2024

Curtain let light in. Had a couple of mosquito bites.

Traditional architecture and furniture. Good gardens, friendly and helpful staff. Fully equipped gym. On site Spa facilities. Secure location. Free car parking.

Stayed in October 2024