Reviews of The Crossroads Hotel, Westlands 3 stars
Crossroads Plaza Westlands Road, 00100 Nairobi, Kenya
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Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, staff welcoming, exceptionally clean and comfortable. Our second time in Westlands enjoyed our stay.
Breakfast. Minimal selection and sometimes food wasn’t refilled or had run out despite open til 10am.
Dear Donna, Thank you for your kind words and for choosing to stay with us again during your time in Westlands. We are so pleased you enjoyed the location, found our team welcoming, and appreciated the cleanliness and comfort of your stay. We also appreciate your honest feedback about the breakfast experience. We are sorry to hear the selection did not meet expectations and that items were not consistently refilled. Your comments have been shared with our team so we can improve and ensure a better experience moving forward. We hope to have the pleasure of welcoming you back again soon. Best wishes, Anthony
Dear Donna, Thank you for your kind words and for choosing to stay with us again during your time in Westlands. We are so pleased you enjoyed the location, found our team welcoming, and appreciated the cleanliness and comfort of your stay. … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt’s good value for money. everything was good. the setup is a bit non-standard: this hotel is basically a couple of apartments in a sky scraper.
Dear Jan, Thank you for taking the time to share your experience. We are glad to hear you found everything to be good and felt you received great value for your stay. You are right our setup is a bit unique, as we offer a more apartment style experience within a high rise setting. We find many guests appreciate the added privacy and space this provides. We hope to welcome you back again soon. Best wishes, TCH team
Dear Jan, Thank you for taking the time to share your experience. We are glad to hear you found everything to be good and felt you received great value for your stay. You are right our setup is a bit unique, as we offer a more apartment sty… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNice location, polite staff and very comfortable room. Very good for a first visit to Nairobi. They let us check in at 3am!
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in May 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, Generous size room
Surroundings were noisy. Limited facilities
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewBrilliant location, within walking distance of restaurants and entertainment joints. Friendly and very helpful staff.
Some noise from a nearby pub.
Dear Fexton, Thank you for your kind words and for highlighting our convenient location within walking distance to restaurants and entertainment joints. We are delighted you enjoyed your stay and you continue to find our staff friendly and helpful. We will look into ways to make our rooms even quieter for a more restful experience. We look forward to welcoming you back soon. It is always our pleasurer to host you. Best wishes, Anthony
Dear Fexton, Thank you for your kind words and for highlighting our convenient location within walking distance to restaurants and entertainment joints. We are delighted you enjoyed your stay and you continue to find our staff friendly and … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe Location is Excellent!!
Dear Nkhosie, Thank you for sharing your feedback. We are glad you enjoyed our excellent location and hope it added convenience and charm to your stay. We look forward to hosting you again soon. Best wishes, Anthony
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewVery good, super service and outstanding restaurant downstairs! Very safe!
Windows are not tight, you can hear street noises and in winter can be cold. Westlands are not very busy neighbourhood, only hotels around.
Dear Michal, Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our service, felt safe and had a great experience at the restaurant downstairs. Your kind words mean a lot to our team. We appreciate your commentary regarding the windows and neighborhood. We will look into improving sound insulation to ensure even greater comfort, especially during the colder months. As for Westlands area, while our street is quieter, the National museum, nice restaurants, clubs and 3 shopping malls are a short walking distance away. We are looking forward to welcoming you back soon for another enjoyable stay. Best wishes, Anthony
Dear Michal, Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our service, felt safe and had a great experience at the restaurant downstairs. Your kind words mean a lot to our team. We appreciate your c… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewBeautiful hotel at a very central location in Westlands. Very friendly and helpful staf, very big, clean rooms, good restaurant and bar.
Dear Richard, Thank you for your wonderful review. We are delighted you enjoyed our central location, spacious and clean rooms and delicious meals at our restaurant and terrace bar. Your kind words about our friendly and helpful staff means a lot to us. We look forward to welcoming you back for another memorable stay. Best wishes, Anthony
Dear Richard, Thank you for your wonderful review. We are delighted you enjoyed our central location, spacious and clean rooms and delicious meals at our restaurant and terrace bar. Your kind words about our friendly and helpful staff means… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewSuper well located and rooms are very nice! The staff is always very welcoming and available at any time.
Dear Vincent, Thank you so much for your kind words. We are delighted to hear that you enjoyed our convenient location, comfortable rooms and the hospitality from our team. It is always our pleasure to be at your service any time. We look forward to welcoming you back soon. Best wishes, Anthony
Dear Vincent, Thank you so much for your kind words. We are delighted to hear that you enjoyed our convenient location, comfortable rooms and the hospitality from our team. It is always our pleasure to be at your service any time. We look f… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewStaff only
Room Lighting Bed Space Bathroom Amenities Access Everything
Dear Asif, We are truly sorry to hear that your experience did not meet expectations. Unfortunately we do not know what the issues were regarding the room lighting, bed space, bathroom amenities and overall access to ensure improvements are made. Your satisfaction is very important to us and we hope you can contact us directly with more info. Best wishes, TCH team
Dear Asif, We are truly sorry to hear that your experience did not meet expectations. Unfortunately we do not know what the issues were regarding the room lighting, bed space, bathroom amenities and overall access to ensure improvements are… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewDear Philip, Thank you for being a loyal guest. We truly appreciate your continued support and are thrilled to hear you had another great stay with us. We look forward to welcoming you back again soon. Best wishes, Anthony