Reviews of The Cycads Suites
Kuwinda Road, 00100 Nairobi, Kenya

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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGreat apartment, friendly and helpful staff, secure location, good wifi. They even took care of my laundry with same-day service. Highly recommend!
Dear Michael, Thank you for taking your time to leave this wonderful review. We enjoyed hosting you at The Cycads Suites recently and you are welcome again to stay in future. Best regards, Paul The Cycads Suites, Reservations Desk
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewStaff were very friendly and helpful, especially Paul on the front desk. Location was good for David Sheldrick and Giraffe Centre. Felt very safe.
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Dear Jessica, Thank you for taking your time to leave this wonderful review! We are truly "grateful" to read your "warm" and highly positive review further to your recent stay at The Cycads Suites. We were really delighted to welcome you and we sincerely hope to be able to have you back soon when you visit Nairobi again. Kind regards, Paul Maungu, The Cycads Suites - Reservations Desk.
Dear Jessica, Thank you for taking your time to leave this wonderful review! We are truly "grateful" to read your "warm" and highly positive review further to your recent stay at The Cycads Suites. We were really delig… Show more
Reviewed: 3 June 2024 · Stayed in June 2024
Verified reviewReviewed: 4 May 2024 · Stayed in May 2024
Verified reviewReviewed: 27 October 2023 · Stayed in October 2023
Verified reviewWe stayed in a huge, spacious suite with all amenities and a kitchen. It was very comfortable and the staff went out of their way to ensure we had everything we needed! There are some great restaurants a few minute walk away, and Ubers are easily available. The staff even recommended a fabulous safari guide who drive us to amboseli and took us on safaris there! I plus definitely recommend this place!!
Dear Sanaya, Thank you for taking your time to leave us a review! It was a pleasure hosting you at The Cycads Suites. We hope you'll stay again in future. Warm regards, Paul The Cycads Suites, Reservations Desk
Reviewed: 31 May 2023 · Stayed in May 2023
Verified reviewAlexander prepared us a fantastic breakfast!
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Dear Sheryl, The pleasure is always ours. Thank you for taking your time to leave this wonderful review. Welcome again in future. Best regards, Paul The Cycads Suites Reservations Desk
Reviewed: 23 May 2023 · Stayed in May 2023
Verified reviewPurity Paul Mercy Alexander went over and above to give us fantastic service. They were very friendly and helpful. We really enjoyed our stay! Would highly recommend 👌
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Dear Kurtis, It was wonderful hosting your team at The Cycads Suites recently. Hope you visit again and stay. Best regards, Paul The Cycads Suites Reservations Desk
Reviewed: 20 April 2023 · Stayed in April 2023
Verified reviewLocation is great. Room is spacy enough for the cost. Liked the design of the room with bedroom, kitchen... Very friendly staff... Internet is good.
The couch furniture could need some remodeling. Sitting for more then an hours hurts :-). The kitchen needs some equipment. no pots, no kitchenware (for cooking)... As soon as there is more kitchen utensils I would consider it great.
Dear Sigitoma, Thank you for choosing to stay at the Cycads Suites. It was a pleasure hosting you. Thank you for taking your time to leave the wonderful feedback. We will work around those areas so that we enhance your experience next time. Best regards, Paul Maungu The Cycads Suites
Dear Sigitoma, Thank you for choosing to stay at the Cycads Suites. It was a pleasure hosting you. Thank you for taking your time to leave the wonderful feedback. We will work around those areas so that we enhance your experience next ti… Show more