Reviews of The Luke Hotel Cravers Thika 3 stars
Garissa Road, next to PCEA church, 01000 Thika, Kenya
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Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewSpace, ac
No hot water in the rooms,
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 November 2024 · Stayed in August 2024
Verified reviewReviewed: 30 October 2024 · Stayed in October 2024
Verified reviewIt was a great place. I liked the working desk and the bed was very good. The room were quite and warm. The food was great.
Crowding workers. Chatting workers. Charging for Honey when I wanted it as an alternative to sugar.
Reviewed: 13 October 2024 · Stayed in September 2024
Verified reviewReviewed: 5 September 2024 · Stayed in September 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewThe location of hotel, swimming pool , the red carpet, the ambience, grand look and feel was excellent 👍🏽
Breakfast was bland, no bacon no beans, the juice was too sugary. Basically limited break fast choices.The hot shower on 8th floor kept failing die to insufficient water pressure and the room phone cable was faulty.
Dear Paul, Thank for your kind words .We are delighted to hear that you enjoyed the convenient surroundings.Customer satisfaction is our top priority and we look forward to welcoming you back to our hotel in the future. We are also sorry to hear that you found our breakfast bland, the water pressure and the faulty phone cables.We take all feedback seriously and are constantly striving to improve the quality of services we offer.We apologize for any inconveniences this may have caused.
Dear Paul, Thank for your kind words .We are delighted to hear that you enjoyed the convenient surroundings.Customer satisfaction is our top priority and we look forward to welcoming you back to our hotel in the future. We are also sorry to… Show more
Reviewed: 12 February 2024 · Stayed in February 2024
Verified reviewConvenient location
Terrible check-in service, tried to pass me off with a lesser room, because I got a discount on booking.com. The beds are terrible, extremely hard mattresses. The TV is some Chinese garbage I couldn't navigate.
Good afternoon sir, Our sincere apologies for the occurrence and we take your complaint with atmost attention. The concerns will be addressed accordingly to ensure smooth and comfortable stay when you visit again.
Reviewed: 8 February 2024 · Stayed in February 2024
Verified reviewIt’s rubbish
Nothing to like about
Reviewed: 22 January 2024 · Stayed in November 2023
Verified reviewReviewed: 26 December 2023 · Stayed in December 2023
Verified reviewReviewed: 12 December 2023 · Stayed in December 2023
Verified reviewRoom service, the service is good and very professional The staff are friendly
In the restaurant the service is abit slow
Reviewed: 9 December 2023 · Stayed in December 2023
Verified reviewThe family suite has two bedrooms, two bathrooms and is connected to a cozy living room. I also liked that the family suite had two separate entrances. The master bedroom had its own entrance if needed. The living room is equipped with a small fridge, a TV and two cozy sofas.
No real welcome culture. The pool is quite nice but has no sun loungers and there are no towels for the pool. The breakfast is very modest, the coffee is either cold or undrinkable. It is more like tea than coffee. Unfortunately there is also no fresh juice for breakfast or in the restaurant. The fact that the family suite is right on the side of the restaurant and a live band played until midnight was also very unpleasant.
Reviewed: 23 October 2023 · Stayed in October 2023
Verified reviewVery nice rooms and beds
Breakfast service team need to up their game. The need to replenish servings (eg tea, fruits, juice) even before customers request.
Reviewed: 18 September 2023 · Stayed in September 2023
Verified reviewStaff and environment
Reviewed: 20 August 2023 · Stayed in August 2023
Verified review