The receptionist was abrupt and not very welcoming.

Location is good. Breakfast was good. Dinner was excellent.

Stayed in May 2025

The reception staff did not explain everything to us when we arrived. For example sunset boat cruise costs, how the boat transport from the hotel etc works and costs. There was a noisy guest next to our room.

Facilities, friendly and kind staff, great food. It’s cleanliness, not packed. There’s a lot of spots to hangout Eg pool, bars and restaurants to accommodate all the guests. The location is stunning. I loved the sunset and swimming in the ocean.

Stayed in May 2025

For a very premium price… you don’t always get a very premium experience. Staff are keen to please but feel a bit under-trained and inexperienced which can make things feel uncoordinated at times. If you compare to the standard of service you get at other premium hotel brands it falls short. Gym facilities were poor for such a premium facility, no AC inside and machines not plugged in.

The rooms and grounds are stunning. So well thought through and executed in terms of design. Three different pools and restaurants with plenty of different options for food and drink at good prices.

Stayed in December 2024

The location was beautiful, a beautiful oasis and the views were spectacular. I appreciated that staff were responsive over on WhatsApp, they were able to support with my questions and answered them in a timely manner. The staff members were equally lovely, and welcoming.

Stayed in October 2024

I don’t like the food menu because it’s almost like same things for half board and full board. Also, I don’t like the food itself because it was tasteless. I ordered a Samosa. It was tasteless and I ordered a soup. It was tasteless as well. I think they need to improve the menu, and the food taste even the pizza wasn’t perfect even though the owner is Italian as I know!! Otherwise everything was fine and OK

The location and facilities

Stayed in August 2024

The customer service was the poorest I have ever had with totally unconcerned and unresponsive supervisors.

The staff who was responsible for ground transfers was exceptional.

Stayed in August 2023

There is no WiFi service in the bedrooms

I had a very enjoyable and relaxing time at the Majilis Resort. The staff were very attentive (I stayed there on my birthday and they even surprised me with a birthday cake and beautiful flower arrangement on the bed). The place is beautiful and the food is very good. I would for sure recommend it, and most likely stay there again if/when I return to Lamu.

Stayed in August 2023

Wifi hard to access , availability was a pain- no wifi in the rooms.

Stayed in August 2023

The new construction doesn’t quite match. Surprised by all the reviews praising the service- my sister and I were still introducing ourselves on the last day, getting towels was such a weird mission and the overall energy was that we were tolerated rather than welcomed and valued.

The hotel and grounds are absolutely gorgeous. Full of beautiful and well designed nooks to explore. The new construction makes it a little disjointed but still lovely.

Stayed in August 2023

A nice resort, but definitely not a 4-5 star resort. A 3-star is more fitting to be honest. The spa could be located a bit away from the main pool and Pool Bar area. Meal plans were a bit confusing as the reception didn’t really do a good job at explaining it to us. A lot of things in our room could use some attention: mosquito net was ripped and coming off it’s rails, faucets are tarnished with build-up, bidet faucet was broken off. Our room also had a weird layout with a single bed in the corner of the room, could be an additional but it was awkward. The hotel activities offered at reception are lack-lustered and rigid—we couldn’t modify to our likings even when we were willing to pay more.

The architecture is gorgeous with little details from ancient times. The staff was diligent and amazing in their care.

Stayed in July 2023

Staff in restaurant

The big set up, the flora & fauna and the set up of the several pools. The place is well maintained, modern and finished with high-quality materials.

Stayed in March 2023

No Wi-Fi or tvs in most rooms and no telephone to contact reception in the rooms.

Amazing newly built infinity pool over looking the Indian Ocean from which to watch the dhows passing at sunset. Good food.

Stayed in October 2022

There were a couple of things that we feel could be improved. The wifi is spotty and on our last day/night there, it did not work at all. Also, the beds are not as comfortable as we would have enjoyed. They are pretty firm. We just enjoy a softer bed. Last, I'm not a huge fan of having no tv in the room, but we made it. :) A radio or some sort of music would have been nice.

Our overall stay was wonderful! Staff was very friendly and helpful. The resort itself is beautiful. We loved how quiet it was. This resort is small, and we enjoyed not having a lot of people around.

Stayed in August 2025

Beautiful hotel - the friendly staff, stunning buildings, the gardens, the pools, the view of the sea. A very peaceful place with plenty of space and very kind staff. It exceeded all my expectations and I highly recommend.

Stayed in June 2025

We experienced some missing items on the menu. With apologies from the staff for this.

Majlis is truly as advertised. The staff have excellent customer service. Our experience was exceptional from the point of meeting up at the airport to drop off. Value for money.

Stayed in January 2025

Their Wi-Fi was unstable we went for almost two days without wifi connection

I loved everything about the property. Our Junior Suite was amazing. The pool facilities were also great and the Mediterranean Bar was awesome.

Stayed in January 2025

I really can't find a single fault or something that disappointed me or made me doubt my stay for even a second.

This resort is beautifully designed and maintained with such ellegant attention to detail in every aspect. Staff were so amazing and the services from the room stewards, waiters, barman, boat captains and dhow waiter was excellent. Truly loved the smiling faces of all the staff and always happy to be of assistance. The beach was tranquil over looking the village of shela in the distance, the sunset views at the infinity pool was amazing. Transfers and our tours were arrange perfectly. If you are a lover of art, interior design and architecture, this place will blow you away. Thank you Majlis for a truly memorable stay.

Stayed in December 2024

What an amazing hotel! Everything was perfect! The spa was wonderful - very relaxing! Hope to come back one day.

Stayed in August 2024

Oh my God ,everything..environment and energy from everyone.just perfect

Everything was really lovely

Stayed in July 2024

The only comment I would have is that the mattress was quite hard, but it wasn't a problem, it was fine!

Everything was wonderful, the design is very tasteful, the staff is super on it and friendly, the food is good, the rooms are comfortable, everything is working well. It is kid friendly, but the kids aren't disturbing the others by the way of the layout. We had a great time!

Stayed in March 2024

Cold water. No stable wifi Unfriendly staff Limited food options Horrible breakfast

The property is nice

Stayed in December 2023

Liked everything

Absolutely everything

Stayed in December 2023

They should consider some free activities e.g. fitness, aerobics or yoga for adults and some activities especially for the younger ones.

The location, choice on menu, pleasant staff .

Stayed in October 2023

Ate in all 3 restaurants, and the same menu in all 3, with a limited selection except for breakfast buffet. Had drinks poolside, very poor quality cocktails, disappointing. F&B needs stronger management, has great potential. No Wi-Fi in rooms, nice spa/massage but has no AC.

Lovely property, with 3 pools and great AC in rooms. Beautiful decor, no details overlooked. Very nice general staff. A very nice resort for a short stay as one easily tires of lunch/dinner selection.

Stayed in October 2023