Reviews of The Residences at Karen 4 stars
Karen Road Karen Country Club, 00502 Nairobi, Kenya
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewA sweet little spot in Karen. Beautiful location, surrounded by trees and gardens. The team is very friendly and helpful but the room was a little outdated. Could use some tlc.
Dear Benedetta Thank you for taking the time to share your thoughts with us. We’re so glad you enjoyed the gardens and the calm setting—it really is our little treasure too. The team will be happy to know they made you feel at home. You’re absolutely right about the rooms needing some extra love. We’ve already started a refurbishment to freshen things up, so your next visit will feel even more special. Looking forward to welcoming you back soon. Warm regards, Reservations Officer
Dear Benedetta Thank you for taking the time to share your thoughts with us. We’re so glad you enjoyed the gardens and the calm setting—it really is our little treasure too. The team will be happy to know they made you feel at home. You’r… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewWe needed a rest after 3 weeks of missionary work and this place provided it for us. We were able to sit, relax and reflect on the trip. It was peaceful and had everything we needed. The club house is a very short walk, or have the staff drive you in a golf cart, and has great food at a great price. The location is great to other sites in Nairobi and easy to find.
I cannot think of anything that I would change. They provided everything promised and more. If someone finds fault, it is them not Karen. A must place to stay and we will return.
Dear Andy, We are so glad to know that your stay gave you the rest and peace you needed after your mission trip. It’s wonderful that you could take time to relax, reflect, and enjoy the calm surroundings. The clubhouse and its little golf cart rides are always a favorite, and we’re happy they added to your experience. Your words mean a lot to us, and we’re grateful for your appreciation. We’ll be delighted to welcome you back whenever you return to Nairobi. Regards Mûtahi Gaitho Reservations Officer
Dear Andy, We are so glad to know that your stay gave you the rest and peace you needed after your mission trip. It’s wonderful that you could take time to relax, reflect, and enjoy the calm surroundings. The clubhouse and its little golf … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLocation in peaceful location within Karen, near to Giraffe center, the type of residence suits families, the staff were very polite and nice, the security level was on point, the design of the villa was very nice and view to garden was amazing. The gluten free cake recommended in pool cafe was very tasty.
Would like to see more variety of food and more quality in breakfast menu.
Dear Mouza, We’re so happy to hear that you had an amazing stay with us ♥️. Thank you for painting such a beautiful picture of your time here—from the gardens and villa design to the little moments like enjoying that gluten-free cake at the pool café. The team will be touched to know their kindness made a difference. We’ve also taken note of your thoughts on breakfast. Your feedback is very helpful, and we’re already working on adding more variety and uplifting the quality so that mornings feel just as special as the rest of the experience. It would be a joy to welcome you and your family back again. Warm regards, Mûtahi Gaitho Reservations Officer
Dear Mouza, We’re so happy to hear that you had an amazing stay with us ♥️. Thank you for painting such a beautiful picture of your time here—from the gardens and villa design to the little moments like enjoying that gluten-free cake at th… Show more
Reviewed: 27 July 2025 · Stayed in May 2025
Verified reviewEverything
Maybe a bit pricey
Dear Joseph, Your “everything” put the biggest smile on our faces—thank you! 💛 We’re so glad you enjoyed your time with us. We hear you on the pricing, and we’ll do our best to keep making every moment here feel worth it. Can’t wait to host you again in our little garden haven. Warmest wishes, Mûtahi Gaitho Reservations Officer
Dear Joseph, Your “everything” put the biggest smile on our faces—thank you! 💛 We’re so glad you enjoyed your time with us. We hear you on the pricing, and we’ll do our best to keep making every moment here feel worth it. Can’t wait to ho… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation and food quality
Good timings - dinner finished at 9pm and breakfast on Sunday at 10am - the property needs to be more flexible on timing as we went for a leisure weekend trip and this was very limiting The room was not well organised and looked scattered with furniture thrown around
Dear Ruchir, Thank you for your kind words—we’re happy you enjoyed the food and the peaceful setting (two things we love showing off!). 🌿🥗 You’re absolutely right about the timings—weekends are made for slow mornings and late dinners, not racing the clock. We’ll take your feedback on board as we look at making mealtimes a little more flexible for guests on leisure stays. And we’ll definitely give that room setup some extra love so everything feels as cozy as it should. We’d love to host you again soon—this time with even more ease to match the mood of a weekend escape. Warmly, Mûtahi Gaitho Reservations Officer
Dear Ruchir, Thank you for your kind words—we’re happy you enjoyed the food and the peaceful setting (two things we love showing off!). 🌿🥗 You’re absolutely right about the timings—weekends are made for slow mornings and late dinners, not… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe location, ambience, food, friendly staff and value for money
It was really cold. A heater or hot water bottle would have made the experience even better
Dear Nelly, We’re so happy to hear your stay felt fabulous and relaxing—that’s exactly the feeling we hope our little garden escape in Karen gives. 🌿✨ Thank you as well for the kind words about our team, food, and ambience. And yes, the Karen chill can sometimes sneak up on us! ❄️ Your suggestion of a heater or hot water bottle is spot on—we’ll be looking at ways to make those cooler evenings just as cozy as the days. We can’t wait to welcome you back for another round of relaxation, this time with extra warmth to match the smiles. Warm regards, Mûtahi Gaitho The Residences at Karen. Your little garden escape in Karen
Dear Nelly, We’re so happy to hear your stay felt fabulous and relaxing—that’s exactly the feeling we hope our little garden escape in Karen gives. 🌿✨ Thank you as well for the kind words about our team, food, and ambience. And yes, the K… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewGreat property. Very relaxing environment.
Dear Francis, Thank you for your lovely words! 🌸 We’re so glad you found the property relaxing—it’s exactly what our little garden escape in Karen is all about. Looking forward to welcoming you back whenever you need another dose of calm. Regards Mûtahi Gaitho Reservations Officer
Dear Francis, Thank you for your lovely words! 🌸 We’re so glad you found the property relaxing—it’s exactly what our little garden escape in Karen is all about. Looking forward to welcoming you back whenever you need another dose of calm.… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewBeautiful, quiet. Serene.
Dear Stanley, What a beautiful way to describe us—a peaceful jewel in the heart of Nairobi. 🌿💎 We’re so happy you enjoyed the quiet and serenity; that calm is exactly what we hope every guest takes away. We’ll be delighted to welcome you back whenever you need another gentle pause from the city’s buzz. Warm regards, Mûtahi Gaitho
Dear Stanley, What a beautiful way to describe us—a peaceful jewel in the heart of Nairobi. 🌿💎 We’re so happy you enjoyed the quiet and serenity; that calm is exactly what we hope every guest takes away. We’ll be delighted to welcome you … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewVERY GOOD ROOM WITH BALCONY. VERY CLEAN. VERY HOT SHOWER. SPACIOUS ROOM WITH KITCHENETTE. VERY GOOD HEATED SWIMMING POOL. EXCELLENT GYM AREA. AND OTHER SPORTS LIKE SQUASH. LARGE GROUNDS WITH METICULOUSLY GROOMED GRASS. VERY GOOD GOLF COURSE.
DINNER: ORDER FISH WITH RICE AND POTATOES. PARTIALLY COOKED STEAMED RICE. FISH WAS FRESH AND COOKED PROPERLY.
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewVery serene ambiance surrounded by birds was on a business trip long days out I always enjoyed a few minutes of silence in the garden before i started my day . I didn’t have time to explore the other facilities but will definitely be coming back
Well the check in process could be improved especially since it wasn’t our first time to the property it took almost 15 minutes just getting our booking details!
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewPeaceful, beautiful, idyllic, excellent service and food, friendly and attentive staff.
Reviewed: 23 May 2025 · Stayed in March 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewSpa + steam
The food wasn’t great. Could do way better. Lacked flavour
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified review