Reviews of The Vic Hotel
Kisumu City Mega City Mall, Kisumu, Kenya
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewI have stayed many times over the past 15 years. I got food poisoning and was extremely sic from eating at the restaurant as did our colleagueeverything but the staff taking care to wash thier hands staying as a guest. Never eat there again. Lost 8 lbs in 24 hours.
Everything was fine except the staff must do better to wash hands. I am a healthcare provider that became very ill due to contaminated food from poor handwashing
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewThe rooms are comfortable, and the breakfast is good. Good for business with a conveinent location.
From earlier ratings on booking.com I had higher expection to Vic. The hotel is an okay business hotel with comfortable rooms and a sufficient breakfast but no more than that and I would never stay there for plesure. The hotel is old and needs upgrade, there is absolutely zero atmosphare .
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewwonderfull experience
Reviewed: 29 August 2024 · Stayed in June 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 January 2024 · Stayed in January 2024
Verified reviewNext to a shopping mall and Indian restaurant attached
Reviewed: 24 August 2023 · Stayed in July 2023
Verified reviewIt was acceptable. Nothing extravangant
No complains
Reviewed: 23 August 2023 · Stayed in August 2023
Verified reviewLocation, friendly staff delicious meals. Amenities were great-swimming pool.
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewStaff always friendly and accommodating
No dislikes
Reviewed: 11 August 2023 · Stayed in August 2023
Verified reviewThanks for everything....
Reviewed: 10 July 2023 · Stayed in July 2023
Verified reviewvery good
More shades are needed around the swimming pool
Reviewed: 11 May 2023 · Stayed in May 2023
Verified reviewSuper friendly manager. Good food. good position. overall it’s clean and comfortable with large rooms and good service.
nothing
Reviewed: 15 March 2023 · Stayed in December 2022
Verified reviewThe breakfast was generous and catered for all tastes. The reception staff were very helpful and let us check in when we arrived earlier than expected and gave us information about the town.
The pool was closed because of a private function so we never got to use it the whole time we were there. Kisumu was very hot and we were hoping to swim during our visit, so it was disappointing. They should have provided access to another pool location in this case.
Reviewed: 16 February 2023 · Stayed in February 2023
Verified reviewThe staff was excellent, very attentive to our needs
N/A
Reviewed: 13 February 2023 · Stayed in February 2023
Verified reviewThe rooms are clean, good lighting, fresh towels, breakfast is ok, you have a mall nearby, quiet environment, staff are polite (but they all spoke Swahili to me). 10mins drive to the nearest hospital and a research unit. Another 10mins in a different direction you'll find a good court and other hotels. Eg: Acacia Hotel. (More rowdy environment)
Breakfast was good. But did not like the food. But that's just me as a Nigerian.
Reviewed: 18 January 2023 · Stayed in December 2022
Verified reviewReviewed: 31 December 2022 · Stayed in December 2022
Verified reviewReviewed: 3 October 2022 · Stayed in September 2022
Verified review