Reviews of Three Steers Hotel 4 stars
Makutano Along Meru-Nanyuki Road, 00505 Meru, Kenya
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe car parking was good. The attentiveness of the staff was excellent. Lovely room. Spotlessly clean.
Dinner was slow and the order was muddled, the club was very quiet which was a disappointment because last year it was so busy and fun.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe staff in the restaurant was good especially one lady who was pleasant all the time.unfortuately I didn't get to know her name
Attitude of some staff especially at the reception
Thank you for your feedback and for choosing Three Steers Hotel. We're glad to hear you had a pleasant experience with our restaurant team. We sincerely apologize for any inconvenience caused by the attitude of some staff at the reception. Your feedback is important and will help us improve. We look forward to welcoming you again soon.
Thank you for your feedback and for choosing Three Steers Hotel. We're glad to hear you had a pleasant experience with our restaurant team. We sincerely apologize for any inconvenience caused by the attitude of some staff at the recepti… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewNice and clean rooms, staff were amazing
Almost nothing
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewThe hotel was nicely located in the town centre but was easily accessed. Car parking was good, reception was impressive and the hotel has a light and bright feel to it, the hotel communal areas and our room were perfectly clean and in good order. We were happy with the whole weekend, really couldn't fault the place. We spent Saturday evening in the hotel club named The Masters Lounge, defiantly worth a visit.
We were happy.
Dear Stephen, Thank you for your wonderful feedback! We're delighted you enjoyed your stay and had a great time at The Masters Lounge. We’d love to welcome you back for another visit soon! Best, Three Steers hotel
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewIndian food has always been good in this establishment (I used to come for food). And that's all there is.
This place is a club, at least on weekend. If you want to sleep, stay away at all costs. We were woken up by people screaming in the parking (where the club is located, next to the entrance of the hotel) at around 11.30 PM, and from then, no more sleep. More screams, cars' alarms going off, cars honking, and of course blasting music. I complained twice to reception, asking to be moved to another room on the other side which eventually they offered (at 3.30 AM) only to find out that although I didn't hear much parking lot nonsense any longer, the music was now much loud so also no sleep. Want to actually sleep? DO NOT come to this hotel. Not good for families either you could hear people screaming all night in the stairs, an absolute disgrace of a "hotel". Breakfast is also sad. See pic of the club which will keep you up all night.
Dear Mr Tommasso, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disturbances you experienced during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and it’s clear we fell short in providing the restful experience you deserve. We deeply regret the noise issues from the club and parking area, as well as the delay in offering you a quieter room. We are taking your feedback seriously and will be reviewing our soundproofing measures and working with the nightclub to address this situation. Our goal is to ensure all our guests enjoy a peaceful stay, regardless of the time or events happening nearby. We are also sorry to hear that breakfast did not meet your expectations, and we will be working to improve the overall quality and experience for our guests. We would love the opportunity to welcome you back in the future so we can provide you with the comfortable and enjoyable stay you originally sought. Please feel free to reach out to us directly, and we will personally ensure your next visit is much more pleasant. Once again, we apologize for the inconvenience and appreciate your feedback. Kind regards, Hotel Management Team
Dear Mr Tommasso, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disturbances you experienced during your recent stay. Your comfort and satisfaction are of the utmost importance to us, and it’… Show more
Reviewed: 5 September 2024 · Stayed in September 2024
Verified reviewReviewed: 6 June 2024 · Stayed in June 2024
Verified reviewReviewed: 2 June 2024 · Stayed in May 2024
Verified reviewClients need to feel value for their money
Services and food
Thank you Michael,for you review.We would like to know what did not please you.
Reviewed: 15 October 2023 · Stayed in October 2023
Verified reviewThe rooms are amazing and very comfortable. The shower was heavenly 😍. The only thing I would request is for the pillows to be changed to a bigger and fluffier quality. Otherwise, everything else was top notch and surprisingly good. Really sorry that it was a very short stay. Must return on a longer visit.
My suggestion, I know it's a hotel with a "Club" but it is very disappointing when guests arrive and are met with young unruly youth scrambling to get into the club and from my observation, they delay the security guards from opening the gate for rightful clients to enter. And the youth were under age. This was a gaping truth. Please ensure that the age limit is strictly adhered to. They are loud and have no regard to the in-house guests. 😢
Dear Esther, Thank you for choosing Three Steers and we will work on the concerns raised. Karibu tena
Reviewed: 21 September 2023 · Stayed in September 2023
Verified reviewReviewed: 28 August 2023 · Stayed in August 2023
Verified reviewEvery thing was good
Blackout in the escalator/lift
Reviewed: 25 April 2023 · Stayed in April 2023
Verified reviewThe room was clean and quiet, breakfast is so so good. I have a good experience to stay here. Will next time if bb there again.
So far so good
We are glad you enjoyed your stay with us. Looking forward to hosting you again.
Reviewed: 2 December 2022 · Stayed in November 2022
Verified reviewReviewed: 20 November 2022 · Stayed in November 2022
Verified reviewReviewed: 26 October 2022 · Stayed in July 2022
Verified review