The breakfast was okay, the location is great, and so were the staff

Se alojó en agosto de 2025

Very nice rooms, very friendly and responsive staff.

Se alojó en agosto de 2025

The leaking bath tub and limited resources. Only 300 ml of water per day per person. There were limited sugar sachets and which were barely enough for 1 so we had to keep calling room service. They have good food but a bit pricy if you are traveling on a budget like us.

The ambience, food, and staff were all exceptional, creating a truly enjoyable experience. The atmosphere was warm and inviting, with thoughtful attention to detail in the decor and overall environment, making it a comfortable and relaxing place to be. The food was of excellent quality, offering a variety of delicious options that were both flavorful and visually appealing, showcasing a dedication to culinary excellence. What truly stood out was the level of customer service. The staff were not only professional but also approachable and eager to assist, always going the extra mile to ensure guests felt welcomed and valued. They were attentive without being intrusive, making the entire experience feel personalized and special. Additionally, the fact that there was no room service charge was a pleasant surprise, adding to the overall value and convenience of the stay.

Se alojó en marzo de 2025

WiFi, power & hot water a little temperamental - esp if there’s heavy rain but this is not Ulwazi specific. No AC in rooms. Restaurant basic but good for breakfast.

The rooms are spacious, bed is big & comfy & the location is super handy if you’re spending time in westlands and surrounding area

Se alojó en marzo de 2025

Breakfast could be improved.

Tastefully decorated, spacious and very clean rooms. Staff were very friendly and helpful.

Se alojó en noviembre de 2024

Breakfast

Elegance

Se alojó en octubre de 2024

The rooms were a bit cold. A heater would add value

That was a good breakfast

Se alojó en agosto de 2024

The television in the room was not working with the decoder hanging from its cod. Doesnt seem to have been inspected in advance.

The service in the restaurant was excellent. The place was queit just as expected.

Se alojó en junio de 2024

help pack the room

location,staff were ok

Se alojó en marzo de 2024

Restaurant is over priced. Breakfast needs variety for that price.

Staff were excellent.

Se alojó en marzo de 2024

For my first night, I had to request a room change after finding caucasian hair in my bed. I'd seen similar strands in the shower, too, but assumed they'd defied the mop during cleaning. However, when I saw the three strands in my bed, I wondered if the sheets were fresh, so I didn't ignore. They were gracious enough to offer a room change for that night.

I stayed here for two nights while on a work trip. The hotel is in a nice location, green gardens if you fancy a walk around. Well done on the interior design, tastefully furnished - the rooms look inviting. Good shower pressure, I never quite understood why people comment on shower pressure, but I guess it's worth noting. I had a peaceful and quiet time that allowed me to work and unwind!

Se alojó en marzo de 2024

This hotel suited us fine for a visit to family in Nairobi. We had an apartment which gave us flexibility to self cater or dine in the restaurant. There was everything we needed and everywhere was well maintained and clean. The staff were all very helpful, friendly and welcoming. We would certainly stay here again.

Se alojó en noviembre de 2023

Small repairs to the room could have made it much better. The toilet seat was loose and both shower heads were half blocked making water flow erratic. The TV, while boasting DSTV, did not deliver. The maintenance guy was called out but after 10 mins failed to get DSTV, or indeed Netflix. He suggested 'YouTube' which to be fair, did work, but was not what I wanted. The kitchenette, while useful, is very poorly equipped. 2 max of everything and in fact there was only one spoon! (between two of us). The cleanliness was generally ok, but things had been missed - there were long hairs on the shower wall and none of the bins had liners which is just weird. The breakfast was really poor. It took ages (not a buffet) and the 'full english breakfast' was basically a pile of sweet readymix pancakes with a side order of overcooked eggs, two sausages and some beans. Not what I wanted and it should no way have taken 40 mins to arrive (my wife and I were the lone diners!). A conference centre is being constructed next door so expect daytime noise.

The location is quiet and near semi-rural. The reception staff are friendly. The room was well-appointed, airy, modern, stylish and comfortable. Balconies are nice for the rooms that have. The bed is large and very comfortable. The price is reasonable.

Se alojó en noviembre de 2023

My hairdryer didn't work. Plus point though was that they wired in a new one in time for me getting ready for dinner the next night. The shower. in the evening was always cold. It was very refreshing though and I never mentioned it to the staff so it could possibly have been sorted. There was a problem with the television and I could only watch YouTube. A very helpful young man came up to sort it but said they needed maintenance to come which never happened but, as I only wanted to watch it the once, it didn't matter much. The hotel is in a very quiet area which is a good thing but you have to get a taxi to shops, restaurants etc.

Every member of staff was friendly and helpful. Their taxi service is Henry who was cheerful and taught me Swahili and told me all sorts of useful facts about Nairobi. The friendly security staff also taught me Swahili! They were happy to store my bag all day after I had checked out which was super-helpful.

Se alojó en octubre de 2023

Food quality

Services

Se alojó en septiembre de 2023

The staff was very friendly.

Se alojó en agosto de 2023

The location is awesome! Calm and quiet. The staff are welcoming and friendly and always ready to help. I like the big rooms with big windows and great views. The proximity to the CBD, all the bypasses and the Nairobi Express way makes this a great place!

Se alojó en julio de 2023

None

Kitisuru is a lovely place and quiet and peaceful. It's good if you are traveling specifically for business. One of the high-end locations in Nairobi. The gym is very minimal though I only stayed for a day so I may not have the best description for the place.

Se alojó en junio de 2023

Due to the remote location the restaurant service needs to be extended until late. Breakfast menu is very limited

Very nice decor and clean rooms…Superb security

Se alojó en junio de 2023

My hotel room was perfect in size, the bed was amazingly comfortable and I loved the lined. The staff were incredibly helpful and friendly.

Se alojó en junio de 2023

very nice location in the forest.fresh air.the apartment was nice cozy n functional we had the biggest terrace birds sound the only thing a bit tricky is to get a Bolt cause they simply don't drive up that hill Karura forest is close with a nice restaurant serving too good food

Se alojó en julio de 2023

Great

N/A

Se alojó en junio de 2023

N.a

The location of the place is quite private and the quietness of the surrounding is really nice

Se alojó en mayo de 2023

I like the quietness so much

Its very quite and good to rest.

Se alojó en abril de 2023