all facilities

Stayed in July 2025

Some of the facilities are a little tired and a bit of maintenance is needed to electrics and plumbing. Nothing major but just needs a bit of work.

A nice site and the staff were lovely. Rooms fairly comfortable. A nice outdoor pool and some nicely landscaped gardens

Stayed in March 2025

Maybe providing a water kettle would be great, which I missed most.

Everything was excellent

Stayed in September 2024

Chris, the receptionist, Isaac(?) from the breakfast buffet, and the guards were wonderful. They, and the location were the highlight of my stay. I came back a second time, because of an unexpected delay (Kenya airlines...) despite the hotel being far from the airport - that is how much I felt cared for during my time there. I've read some of the negative comments about facilities but I think, overall this is very good value for money, especially if you want peace of mind, and a safe place (guarded facilities). There were even monkeys from the neighbouring forests!

Stayed in June 2024

The WiFi was poor but it was not the hotel's fault, there were wifi issues related to the extreme rain/weather and country-wide issues as well. I also personally didn't prefer the sense of being in someone's house (the owners live on site and their large living quarters, personal vehicles, etc dominate the front entrance area, and the house is also usually barred shut and dark) but that's just a personal preference.

Villa Leone is a good option for those who need to be in Gigiri.

Stayed in May 2024

The cook staff could have had a more variety in the breakfast menu but they were always corteous and helpful. I hated the internet range - there were issues because of heavy rains that took days to fix - despite the best efforts of Chris and company. It was uncomfortable to have to insist on fixing and no compensation was offered.

I liked the location and the staff. Chris was absolutely amazing - the proprietor should do his very best to keep him on. The cleaning team went above and beyond every day.

Stayed in May 2024

A few times I did not have hot water for the shower depending on the time (I noticed in particular late at night). The breakfast is quite basic.

Great place to attend meetings at UNEP, within walking distance, but also Karura Forest. The room is cosy. The staff is great: kind, helpful and smiling!

Stayed in March 2024

The facility of the bed sheet should be upgraded. I found some hairs on the bed sheet which I need to clean by myself. The key obliged to keep in the receptionist when you need to leave the room for a day. The furnitures are old fashioned.

The breakfast menu, highly recommended to serve local menu everyday along the western. Homey atmosphere of accommodation. The staff are friendly.

Stayed in March 2024

Overall it didn't feel like fair value for money. The breakfast was quite disappointing (very limited selection, not very appealing) and if you are in a hurry in the morning then you might not get much at all. The internet was very patchy. The bathroom was tiny, no hot water, poor quality shower, and not terribly clean. I was left without toilet paper for a day. You only get 1 small bottle of water in your room each day. There are no tea/coffee making facilities in the room, no hair dryer or iron, and very limited plug sockets (in inconvenient places). My room backed onto the dining room so I was woken up every morning when the staff arrived, put the TV on and started cooking. Dinner was US$15 which is a lot for what you get (it's tasty, just that is not a fair price.) They only sell wine by the bottle (fair enough) but the price is US$20 per bottle, which is unreasonable. I had friends staying in other hotels and they all sounded like better value for money to me.

The hotel is very secure and the location is convenient for the UNEP and US Embassy campuses. The staff are mostly very friendly and helpful. The bed was very comfortable.

Stayed in March 2024

The lighting in the bathroom was insufficient, and the water from the shower kept getting out of it no matter what I tried. Plus, the staff forgot to leave me clean towels a couple times when they took the dirty ones.

The staff were very nice, the location was convenient and the hotel in general had nice gardens.

Stayed in February 2024

Friendly and helpful staff, effortless communication, also about rides to and from the hotel

Stayed in February 2024

Breakfast a bit poor

It was nice, tasteful and green

Stayed in March 2024

I chose this villa for the location in the vicinity of the UN headquarters. Sadly, the roadworks did not allow for daily walks in the morning. Maybe next time. I was not so thrilled about the breakfast choice and I did not like the shower in my room - it was difficult to regulate the temperature and also directions of the water flow. Would have strongly preferred to have a hand-shower rather than the "rain shower". And I hoped to see the pool, but there was none...

I chose this villa for the location in the vicinity of the UN headquarters. All staff I met is very friendly and helpful, especially Anne and Gideon, also with arranging taxis or helping with airport transfer or (any) other issues. Room was spacious and not too hot, balcony close to the room was nice. The premises are kept very clean and room-maids, gardeners do their job very well.

Stayed in December 2023

No toiletries apart from small soap and toilet paper.

Friendly staff and nice quiet place ideally located to the UN office

Stayed in October 2023

The hot shower is not functioning well. The facility should regularly check those things. The door to my room sometimes locked me from the inside, or there was a time I couldn't open it from the outside.

Breakfast is good and the staff are nice and helpful. Always have bottled water in the room.

Stayed in October 2023

Rooms are very basic, no AC or fridge

The staff are very friendly

Stayed in October 2023

The location is in a secure part of town. The host was very gracious and the staff very welcoming. The food was very well prepared. Excellent facilities too!

Stayed in November 2022

I would like to see the introduction of full suite type accommodation at the property to accommodate longer stays.

The welcoming friendly and helpful staff made this a home away from home experience

Stayed in November 2022

Management with no sense of hostility! Hotel for some reason didn’t get my payment from booking.com, unwilling to resolve the matter manager (who doesn’t stay on the ground) ordered the gates to be locked and accused me of cheating - I paid again the full amount as I didn’t feel safe and knew I won’t be let out. Booking.com refunded me since by cancelling the booking.

Great location. Nice pool, old big compound with big dogs roaming. Feels haunted at times. Reception and ground staff were friendly. Food not so good!

Stayed in April 2025

Lovely place in a quiet and safe area. Great pool, good breakfast and warm welcoming staff. Thank you all! You made our stay enjoyable!

Stayed in February 2025

The staff were extremely unfriendly and made our host wait outside for about 2 hours.

Nothing

Stayed in December 2024

Just I think that a small detail that can be improved is noise isolation because it is possible to hear everything from one room to the other one.

People are very nice.

Stayed in September 2024

Exceptional service, efficient staff

Stayed in September 2024

flooding , dusty lot of mosquito fan not working , no heater only one iron available lack of toiletries

breakfast was good

Stayed in May 2024