Reviews of Арт-отель ololoFamily
Сары-Ой ул. Озерная 3, 722117 Chon-Sary-Oy, Kyrgyzstan
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation to the lake, our room, pool.
The fact that the rubbish bin in our bathroom was full of rubbish from the previous guests. The rest was really good.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewthe hotel room was okay, staff was great and very supportive, location is fine
Assessment of David's Review This is a good, balanced review. Positive Aspects: The guest highly rated the staff (10 points!) and noted they were "great and very supportive." The room and location were also deemed "okay" and "fine," which are positive indicators given the overall score. This confirms your strengths – the performance of your team. Neutral/Potential Growth Areas: Scores for cleanliness, facilities, comfort, and value for money are in the 5-7.5 range. This isn't critical, but it indicates opportunities for improvement or, at the very least, for better communicating the value of these aspects to guests. Conciseness: The review is very brief, which makes it slightly harder to pinpoint the exact reasons for the lower scores (e.g., what specifically was lacking in comfort or cleanliness if the room was "okay"). Overall, this is a positive review that highlights a strong aspect of your service (staff) and provides some room for further enhancement. Response to David (in English) Dear David, Thank you for your feedback regarding your stay at ololoFamily. We're truly delighted to hear that our staff's service made such a positive impression on you, and that you appreciated their support and attentiveness. That's the best reward for us! We've also taken note of your ratings for the room, facilities, cleanliness, and comfort. Your feedback is very important as it helps us identify areas where we can improve. We hope to welcome you back to ololoFamily on your next visit!
Assessment of David's Review This is a good, balanced review. Positive Aspects: The guest highly rated the staff (10 points!) and noted they were "great and very supportive." The room and location were also deemed "okay&… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 2 October 2024 · Stayed in September 2024
Verified reviewTime of breakfast was 9:00, it is a abnormal time. there was not good guidance from reception. Reception was unfriendly.
Reviewed: 7 September 2024 · Stayed in August 2024
Verified reviewReviewed: 5 September 2024 · Stayed in September 2024
Verified reviewIt was clean and location is very good easy and direct access to lake issyk kul, great value for tourists in groups or individual.
Breakfast was all served cold but, i believe this is common countrywide, sauna and steam room weren’t working, no jet spray in washroom
Thank you for your feedback, Faiz! We're glad you enjoyed the cleanliness and convenient location near Lake Issyk-Kul. We apologize for the cold breakfast and the issues with the sauna, steam room, and washroom. We'll address these concerns to improve our services. We look forward to seeing you again 😊
Thank you for your feedback, Faiz! We're glad you enjoyed the cleanliness and convenient location near Lake Issyk-Kul. We apologize for the cold breakfast and the issues with the sauna, steam room, and washroom. We'll address these … Show more
Reviewed: 1 September 2024 · Stayed in September 2024
Verified review1. I liked breakfasts 2. 2 cats and the reception 3 clean rooms 4. Good swimming pool 5. Proximity to the big resorts such as raduga. 6. Nice design of the place
1. Not quite warm water in the shower 2. Long walk to the lake (for the adults it is fine, our 3yo did not enjoy it.)
Reviewed: 6 August 2024 · Stayed in August 2024
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewEverything was perfect, staff, restaurant, bar and swimming pool. Service and loyalty was at high level! Location love it everything was near especially shops and restaurants and nice beach. Air is wonderful and really had rest properly there for that amount of money which I spent. That days we will never forget with my daughter, it was very peaceful happy days ☺️ Very thankful 🙏🏻
Just didn’t like the construction which was really annoying, hope they will finish it soon.
Thanks, Azima, for your review, we apologize for the discomfort due to the repair work. We hope to see you again 😊
Reviewed: 10 July 2024 · Stayed in July 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewReviewed: 24 May 2024 · Stayed in May 2024
Verified reviewReviewed: 21 May 2024 · Stayed in May 2024
Verified reviewQuiet, peaceful place. Staff was very helpful and friendly. Rooms were clean and cosy.
The place is far from Cholpon Ata and you need to consider it if you wish going there. Also, swimming pool was not functioning.
Thank you for your feedback! To Cholpon-Ata from us 16,0 km by car is 20min drive, it is not so far, our pool is open and functions only in summer. We will be glad to see you again😊
Reviewed: 20 May 2024 · Stayed in May 2024
Verified reviewReviewed: 3 May 2024 · Stayed in May 2024
Verified reviewReviewed: 16 April 2024 · Stayed in April 2024
Verified reviewReviewed: 3 April 2024 · Stayed in March 2024
Verified reviewRooms are good and lake is 10 mins walkable. Breakfast is not buffet. They will serve you with limited options.
Breakfast they are serving as a complimentary and not a buffet. They served in the table and didnt asked us what we need or what we eat. I wont eat beef they served us however later they changed and server Egg.
Thanks for your feedback😊
Reviewed: 2 April 2024 · Stayed in March 2024
Verified reviewVery clean and pleasant hotel, lovely room and best of all a very warm welcome by lovely Daria. I had a lovely off-season stay. Thank you!
Thank you, Arja! We hope to see you again😊
Reviewed: 19 March 2024 · Stayed in March 2024
Verified reviewRoom was clean & everything was up to the rate.Staff & Manager Dariya was helpful & friendly.
Food should have a menu to choose
Thank you for your feedback, we look forward to seeing you again 😊