Reviews of Jannat Regency 5 stars
Aaly Tokombaev Street, 21/2, 720060 Bishkek, Kyrgyzstan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewDespite being outside the centre, the hotel is well-situated in the southern part of the city within walking distance of shops and restaurants. I really was impressed with the staff, who were extremely friendly and helpful.
There was a very odd situation with the room cleaning staff - every day something wasn't quite right or missing. On two days I had to call down for towels, another day the tea/coffee wasn't replaced, one day I returned to find the cleaner's rubber gloves in the bathroom... there was no consistency. Slightly annoying, but nothing that wasn't put right immediately when I rang reception.
Dear, finlandfryer Thank you very much for taking the time to share your feedback. We are glad to hear that you appreciated our convenient location and found our staff friendly and helpful. We sincerely apologize for the inconsistencies you experienced with the room cleaning service. Please be assured that your comments have been shared with the housekeeping team to improve our standards. We are happy that our reception was able to promptly address the issues during your stay. We appreciate your understanding and hope to welcome you back for a flawless experience next time. Best regards, Jannat Regency Bishkek
Dear, finlandfryer Thank you very much for taking the time to share your feedback. We are glad to hear that you appreciated our convenient location and found our staff friendly and helpful. We sincerely apologize for the inconsistencies y… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewI liked room, it was spacious, nice view, good bed, breakfast was good, swimming pool is good
Some small things were average: like stain on furniture, plastic slippers, smell in changing room, damaged bath handles, empty minibar, but overall we enjoyed our stay. Thank you to hotel staff!
Dear Maksat, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the spacious room, the view, the comfortable bed, as well as the breakfast and swimming pool. At the same time, we appreciate your honest feedback regarding the minor issues you encountered, such as the stain on the furniture, plastic slippers, smell in the changing room, damaged bath handles, and the empty minibar. Please rest assured that your comments have been shared with the relevant departments for immediate attention and improvement. We truly value your kind words to our team and are glad you enjoyed your stay overall. We hope to welcome you back to Jannat Regency soon! Best regards, Jannat Regency Bishkek
Dear Maksat, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the spacious room, the view, the comfortable bed, as well as the breakfast and swimming pool. At the same time, we appr… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 November 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewRoom is spacious but no service at all
Service
Dear guest, Thank you for your feedback and for highlighting the spaciousness of the room. We sincerely apologize if our service did not meet your expectations during your stay. Your comments are extremely valuable to us, and we are committed to improving our service to ensure a better experience for all our guests in the future. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Best regards, Jannat Regency Bishkek
Dear guest, Thank you for your feedback and for highlighting the spaciousness of the room. We sincerely apologize if our service did not meet your expectations during your stay. Your comments are extremely valuable to us, and we are commit… Show more
Reviewed: 12 October 2024 · Stayed in October 2024
Verified reviewIt's wonderful to hear that you wanted to stay longer! We look forward to hosting you again soon. Warm regards Jannat Regency Bishkek
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewLocation is good.
No live kitchen present. The room cleaning service is very slow. It took several reminders to get housekeeping services.
Dear, Mohsin, Thank you for your review and positive feedback on our location. We sincerely apologize for the inconvenience caused by the slow room service. Your feedback is very important to us, and we have already taken steps to improve the speed of our housekeeping services. We hope that on your next visit, you will notice the positive changes. Thank you for your understanding and trust. Warm regards, Jannat Regency Bishkek
Dear, Mohsin, Thank you for your review and positive feedback on our location. We sincerely apologize for the inconvenience caused by the slow room service. Your feedback is very important to us, and we have already taken steps to improve … Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 July 2024 · Stayed in June 2024
Verified reviewGreat gym. Fantastic buffet breakfast. Rooms were spacious and clean. The staff was very helpful and quick to support me.
Dear Bangoura, Thank you so much for your kind words! We’re thrilled to hear you enjoyed time in our hotel. We look forward to welcoming you back soon! Best regards Jannat Regency Bishkek
Reviewed: 3 July 2024 · Stayed in June 2024
Verified reviewThe executive room was amazing with a huge terrace
Dear, THANH-LONG, Thank you for your feedback! We are delighted that you enjoyed our Executive room with a huge terrace. We strive to create comfortable conditions for our guests, and your positive review is very important to us. We hope to see you again at our hotel! Best regards Jannat Regency Bishkek
Dear, THANH-LONG, Thank you for your feedback! We are delighted that you enjoyed our Executive room with a huge terrace. We strive to create comfortable conditions for our guests, and your positive review is very important to us. We hope t… Show more
Reviewed: 27 June 2024 · Stayed in June 2024
Verified reviewLocation
As it's representing a 5* Hotel , there was an issue with room, that doesn't match it's status. Need renovation/update.
Dear, Mr. Khaled, Thank you for taking the time to share your feedback with us. We apologize that your room did not meet the standards expected of a 5-star hotel. We take your comments seriously and will be addressing the need for renovations and updates to ensure that all our rooms reflect the quality expected of our establishment. We appreciate your input as it helps us to improve our services for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Best Regards Jannat Regency Bishkek
Dear, Mr. Khaled, Thank you for taking the time to share your feedback with us. We apologize that your room did not meet the standards expected of a 5-star hotel. We take your comments seriously and will be addressing the need for renovati… Show more
Reviewed: 3 June 2024 · Stayed in June 2024
Verified reviewReviewed: 11 May 2024 · Stayed in May 2024
Verified reviewOnly the pool was good
First of all the front desk staff was the problem, this hotel shouldn’t be a5 star hotel I think 3 star is fair There was not fridge after request one came back with empty fridge , nor iron , I requested to cleans my trousers and some shirt , they ruined the trousers and they wanted to charge me £22 for cleaning the 2 shirt and 1 pairs of trousers, When I complained he didn’t say anything and he wanted £22 for the service! I paid over £50 for the trousers and it was brand new first time been cleaned the ruined my trousers!
Dear, Mr. Reza, I'm sorry to hear about your disappointing experience at our hotel. We sincerely apologize for the inconvenience you faced with our front desk staff and the issues with the amenities provided. This is certainly not the level of service we aim to deliver, and we take your feedback very seriously. We will address these concerns with our team to ensure such incidents are not repeated in the future. Thank you for bringing this to our attention. Best regards Jannat Regency Bishkek
Dear, Mr. Reza, I'm sorry to hear about your disappointing experience at our hotel. We sincerely apologize for the inconvenience you faced with our front desk staff and the issues with the amenities provided. This is certainly not the … Show more
Reviewed: 7 October 2023 · Stayed in October 2023
Verified reviewReviewed: 7 October 2023 · Stayed in October 2023
Verified reviewReviewed: 20 September 2023 · Stayed in September 2023
Verified reviewNothing
The constant loud music every night right in front of the hotel! The facility is old and dirty The suite was dirty Awfully overpriced
Reviewed: 17 August 2023 · Stayed in June 2023
Verified reviewThe food was really good and service was 24/7
Service and Room size
Reviewed: 15 August 2023 · Stayed in August 2023
Verified reviewStaff very friendly.
Air con not working had to change rooms within half hour of arriving. No discount given for attending an event, cheaper to book on booking.com Refused access to the pool.
Dear, Mrs. Claire, Thank you for your review. We apologize for the inconvenience regarding the air conditioner. We always strive to provide our guests with the best service and your feedback is very important to us. We would like to clarify that the newlyweds were provided with an Executive Suite category room for their accommodation at no cost, as a bonus for hosting their event with us. We would also like to inform you that we have partners, including booking.com, but we also offer competitive prices and direct booking on our official website. We are glad that the staff was friendly and we will pass on your praise to them. Your satisfaction is our top priority and we hope to have the opportunity to serve you again in the future. Best regards, Jannat Regency Bishkek
Dear, Mrs. Claire, Thank you for your review. We apologize for the inconvenience regarding the air conditioner. We always strive to provide our guests with the best service and your feedback is very important to us. We would like to clarify… Show more
Reviewed: 19 April 2023 · Stayed in April 2023
Verified review