Reviews of Kapriz Issyk Kul Resort 3 stars
Baktuu Dolonotu, 722100 Cholpon-Ata, Kyrgyzstan
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 December 2024 · Stayed in November 2024
Verified reviewa beautiful property with well-maintained surroundings, offering a delightful and relaxing atmosphere
The lady at the front desk could be more welcoming and keep a smile, which would greatly enhance the guest experience.
Reviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
Verified reviewGreat
Great place
Reviewed: 15 June 2024 · Stayed in June 2024
Verified reviewThe location is great, clean and safe. When we settled in the facility, a new place was being built, we reported our complaint to the reception, they changed our room the next day. Thank you to the manager who spoke fluent Turkish at the reception. Except for the slowness of the service, it was an extraordinarily relaxing vacation.
Reviewed: 30 April 2024 · Stayed in April 2024
Verified reviewNothing
Nothing is like able in this property.i booked apartment and it was not worth the money i paid all the washroom were not that good door lock were not working.Hard to find a small reception for this big property and receptionist was not able to speak english at all and she was so rude and do not want to answer any queries.breakfast was another nightmare everything was below the average and cold and even staff was not cooperative at all will not suggest anyone and never go back there again
Good afternoon dear guest! Thank you for your feedback. We are very sorry that your expectations from your holiday did not correspond to the actual services provided. We will definitely check everything in detail. We apologize for any inconvenience caused. Caprice Issyk-Kul
Good afternoon dear guest! Thank you for your feedback. We are very sorry that your expectations from your holiday did not correspond to the actual services provided. We will definitely check everything in detail. We apologize for any incon… Show more
Reviewed: 9 November 2023 · Stayed in November 2023
Verified reviewLocation
Service, specially restaurant staff weren’t welcome!
Good afternoon Thank you for your review and feedback. We apologize for the inconvenience caused. We look forward to seeing you again. Sincerely, Kapriz Issyk Kul
Reviewed: 21 August 2023 · Stayed in August 2023
Verified reviewIt's beutiful place to visit. Family friendly. Kids friendly. Shops near by.
The stuff at the reception was very rude. On checking out we have had the worst experience. We were supposed to check out at 12 noon. But we were late and I explained the situation to a receptionist Janara and I asked her to give us little more time. But she wasn't accommodating to our situation and she told us if we didn't check out immediately she would send security to kick us out. Horrible costumer service by Janara. Then on check out time The manager Valentina came to our room to make sure we checked out. To my surprise, she was also very rude to us. I was trying to explain the situation but she didn't want to listen and kept walking away as she didn't care if u was talking or not. I guess I shouldn't be surprised by the rude stuff after I actually spoke to they manager Valentina, if they manager is rude what to expect from the stuff. I really hope that Booking.com takes serious actions towards these people. I hope to hear a feedback from booking.com
Good afternoon, Assel Abdullasiz! Thank you for your review of your stay with us. It is very important. A few comments, if you will, for an objective assessment of the situation that influenced your mood and watch your vacation. The delivery time is specified in the conditions of your level and cannot be changed by you yourself. because your late check-out will not allow us to prepare the room in time and accommodate new guests. We are ready to additionally strengthen control over the quality of our service and communications with guests. We wish you prosperity, health and hope that in the future the choice of a place to live will meet your expectations. Sincerely, Kapriz Issyk-Kul.
Good afternoon, Assel Abdullasiz! Thank you for your review of your stay with us. It is very important. A few comments, if you will, for an objective assessment of the situation that influenced your mood and watch your vacation. The deliver… Show more
Reviewed: 20 July 2023 · Stayed in June 2023
Verified reviewReviewed: 23 May 2023 · Stayed in May 2023
Verified reviewBreakfast was very poor quality. It was open only for 2 hours from 8 to 10 am. Location of the hotel is great on the bank of Issykul Lake. But service is very bad.
Extremely unfriendly staff particularly in Restaurant, low quality breakfast, unwelcoming staff and service. Bathtub couldn’t be used since there was nothing to seal the water drainage system. No water provided in room.
Good afternoon Girish! We are grateful for your choice of our hotel and regret that your expectations were not met. Not as an excuse, but for the purpose of an objective analysis, we conducted an internal investigation and revealed the following: 1, Poor quality breakfast 18.05 You may have expected more, but breakfast offered a varied range of dishes, taking into account the various preferences of the guests. In parallel with you, 60 guests live in the body. Among them are guests who are very scrupulous about food. There have been no negative reviews from them. In any case, we will strengthen control over its assortment. 2. There was no drinking water in the room. The closure of the water drain was missing in the tub We do not stock bottled water. She is in the eyepiece on the floor. The provision of plugs for draining water is made through an appeal to the reception. Unfortunately, we have not received any requests from you. 3. Unfriendly staff and restaurant service. Your review is related to the fact that you visited the restaurant on 17.05 at 21.30 when the kitchen was no longer working. (The restaurant's work schedule is posted at the main entrance. The restaurant is open until 22.00, the kitchen until 21.00. This is due to seasonality. Unfortunately, the kitchen has already finished its work and we were physically unable to take your order for dishes. Only for bar products.. We will definitely do Conclusions We will change the work of the kitchen until 22.00 and the restaurant until 23.00 We will introduce a memo for guests indicating the opening hours of the restaurant in two languages We apologize for the inconvenience caused We are very sorry We will try to exclude this in the future Best regards Kapriz Issyk kul
Good afternoon Girish! We are grateful for your choice of our hotel and regret that your expectations were not met. Not as an excuse, but for the purpose of an objective analysis, we conducted an internal investigation and revealed the fol… Show more
Reviewed: 21 May 2023 · Stayed in May 2023
Verified reviewGood place to stay. The outside is better than the inside. The hotel grounds are perfect, but the cottages themselves could be improved in terms of equipment and materials.
Good afternoon, dear Nikola! We thank you for your appreciation of the organization of recreation and the work of the hotel services, We are waiting for you again. Your comments are very important to us. Best regards, Kapriz Issyk Kul
Reviewed: 2 January 2023 · Stayed in December 2022
Verified reviewReviewed: 12 December 2022 · Stayed in December 2022
Verified reviewTasty porridge!
Warm clean suit, with good location.
Good afternoon, Ulanbek! Thank you for your trust in the organization of recreation and appreciation of the work of our services. This is very important for us. We are waiting for you again. Best regards, Kapriz Issyk Kul Resort
Reviewed: 1 December 2022 · Stayed in November 2022
Verified reviewGood afternoon, Eugenia,! Thank you for your trust in the organization of recreation and appreciation of the work of our services. This is very important for us. We are waiting for you again. Best regards, Kapriz Issyk Kul Resort
Reviewed: 20 November 2022 · Stayed in October 2022
Verified reviewReviewed: 5 November 2022 · Stayed in November 2022
Verified reviewnice garden with roses
absolutely disgusting meal and not fresh, I had an intoxication, poor conditions of the whole property, nasty odour in the rooms
Good afternoon, dear guest ANONYMOUS! Thank you for your feedback on your holiday. Your comments on nutrition are general in nature and do not warrant an internal investigation to rule out such facts. Please send us clarifying information to our Email sdv1670@mail.ru. and clarify the dates of your stay with an indication of the category of rooms in which you lived. We look forward to prompt feedback. We apologize that our services did not meet your expectations. Best regards, Kapriz Issyk Kul
Good afternoon, dear guest ANONYMOUS! Thank you for your feedback on your holiday. Your comments on nutrition are general in nature and do not warrant an internal investigation to rule out such facts. Please send us clarifying information t… Show more
Reviewed: 3 November 2022 · Stayed in October 2022
Verified reviewReviewed: 25 October 2022 · Stayed in September 2022
Verified reviewReviewed: 25 October 2022 · Stayed in September 2022
Verified reviewReviewed: 16 October 2022 · Stayed in October 2022
Verified reviewReviewed: 7 October 2022 · Stayed in October 2022
Verified reviewTeritory is very nice. Beach is clean and good equiped.
You need to refresh interior of some rooms and hotel interior.
Hello Raymonds! Thank you for your trust in the organization of recreation and your assessment of the work of our services. Your opinion is important to us. By noticing our shortcomings, you help us to become a more comfortable place for you and our guests to relax. We would like to inform you that we are planning to renovate the rooms starting this year. We are waiting for you again. Best regards, Kapriz Issyk Kul Resort
Hello Raymonds! Thank you for your trust in the organization of recreation and your assessment of the work of our services. Your opinion is important to us. By noticing our shortcomings, you help us to become a more comfortable place for y… Show more
Reviewed: 10 September 2022 · Stayed in September 2022
Verified reviewnothing
everything
Good evening Mishaal! Thank you for your opinion, but, unfortunately, you did not indicate in your review what specifically does not suit you with the quality of our services. It is very difficult to correct what you are not referring to. We are very sorry. We are sorry that we did not meet your expectations. Caprice Issyk Kul Resort
Good evening Mishaal! Thank you for your opinion, but, unfortunately, you did not indicate in your review what specifically does not suit you with the quality of our services. It is very difficult to correct what you are not referring to. … Show more