Reviews of Ark Seaview Holiday Inn
Ream Village, st 45, Sihanoukville, Cambodia
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Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBed was comfortable.
Staff had zero clue. I told the manager I had food poisoning and he was not accomodating at all. Took 2.5 hours for a ham and cheese sandwich to arrive to my arrive after the hotel receptionist kept messing up my order. I checked into my room only for the hotel receptionist to tell me that I needed to leave my room after I unpacked saying that he put me in the wrong room. Then demanded that I pay him money for my new room while telling him how I sick I was. Refused to leave until I told him that I was not happy and did not want to pay. Took 5 staff in the casino to work out that the hotel receptionist kept ordering me the wrong food. The worst experience of my life. Also the toilet reeked so bad. Only good thing was having a bath robe.
Reviewed: 6 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 April 2024 · Stayed in April 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 February 2024 · Stayed in February 2024
Verified reviewThe room is nice. Its like in the pictures.
Its out of nowhere. Like literally there is nothing around this hotel. Couldnt find a tuk tuk or taxi in Grab. There is no restaurant nearby. And when its night time its completely dark all the street. And the hotel’s name is actually something else. So its not easy to find at all. Staff dont know english, they did not even have a dollar change. The place is still underconstruction so its kinda like a ghosttown there. They put some foods and drink on the table of our room. But since they cant speak any word of english, we didnt know we have to pay for them. Because there no warning about this anywhere. Before checking out, they charged us the things that we ate. And one of the noodle was mulded.
We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us, and we sincerely apologize for the inconvenience you encountered. Regarding the location, we understand the importance of accessibility and illumination, especially at night. We will take immediate steps to address this concern and improve the signage and lighting around the vicinity. Concerning the language barrier, we deeply regret any inconvenience caused by our staff's inability to communicate effectively in English. We will provide further language training to ensure better communication with our guests in the future. Regarding the unexpected charges for the items in your room, we apologize for the lack of clarity on our part. We will review our procedures and ensure that all necessary information, including any charges for consumables, is clearly communicated to our guests upon check-in. Furthermore, we take the issue of food quality very seriously, and we are distressed to learn about the molded noodle. We will investigate this matter immediately and take appropriate measures to prevent such occurrences in the future. Please accept our sincerest apologies once again for the shortcomings you experienced during your stay. We are committed to learning from this feedback and making the necessary improvements to provide a better experience for all our guests. If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly. Warm regards, Steven ARK Seaview Holiday Inn
We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us, and we sincerely apologize for the inconvenience you encountered. Regarding the location, we understand the im… Show more