Reviews of De Sarann Villa 5 stars
Phum Trang Village, Near Angkor Conservation Center, Siem Reap, Cambodia
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Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff, nice room
Would be nice with more light in the room
Dear Dorothee, Thank you so much for your kind words and positive feedback. We’re glad you enjoyed the room and our staff's friendliness. We truly appreciate your suggestion about adding more light to the room, and we will consider it to improve our guests’ comfort. We look forward to welcoming you again in the future. Thank you once again for your support and helpful comments! Best regards, the entire Sarann family
Dear Dorothee, Thank you so much for your kind words and positive feedback. We’re glad you enjoyed the room and our staff's friendliness. We truly appreciate your suggestion about adding more light to the room, and we will consider it … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBeautiful spot, very peaceful and quit. The pool on the upper level is amazing to cool off and relax. The staff is so friendly and provide everything you need. Help with excursions, breakfast service at the pool and just everything you need. 10 out of 10!
Dear Aurora, Thank you so much for your wonderful words and for sharing your experience. We are truly grateful for your kind feedback. Hearing that you enjoyed the peaceful surroundings, the pool, and our staff’s service means a lot to us. It was our pleasure to assist you with everything you needed. We sincerely appreciate your perfect rating and hope to welcome you back again soon. Your satisfaction is our greatest reward! With heartfelt thanks, Frank, Ryna & Sarann family
Dear Aurora, Thank you so much for your wonderful words and for sharing your experience. We are truly grateful for your kind feedback. Hearing that you enjoyed the peaceful surroundings, the pool, and our staff’s service means a lot to us.… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewDear Jake, Thank you very much for your kind words. We truly appreciate your feedback and are happy to hear you enjoyed your stay. We sincerely hope to have the opportunity to host you again in the future, Warm regards, the entire Sarann family
Dear Jake, Thank you very much for your kind words. We truly appreciate your feedback and are happy to hear you enjoyed your stay. We sincerely hope to have the opportunity to host you again in the future, Warm regards, the entire Sarann … Show more
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe woman as a receptionist seemed nice.
Well, there were lots of cursed objects, the rooms were wery scary. The pictures in intrenet are different as in real. I was very scared. It didin't look at all from outside as in pictures in booking website. I checked out immidiately after seeing two rooms. Changed the hotel.
Dear Magda, Thank you for sharing your feedback. We sincerely apologise for any discomfort you experienced at the villa, We understand that large, private spaces can feel different for solo traveler, and we fully respect your feelings and beliefs, which greatly influence your experience. We were without hesitation to accept your early check-out request and refund cash back to you, We regret that your upgrade to the VIP villa, intended for more space and privacy, felt unsettling and caused some differences compared to the villa you originally booked, as we informed you upon your arrival, Your feedback is very valuable to us; however, in terms of Spirit and Beliefs, it is truly too far from what we can do or solve for you. Nevertheless, we genuinely respect your perspective, Warm regards, Frank & Ryna
Dear Magda, Thank you for sharing your feedback. We sincerely apologise for any discomfort you experienced at the villa, We understand that large, private spaces can feel different for solo traveler, and we fully respect your feelings and… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewMy son was swimming like a fish at this private swimming pool. It's not big but just the right size for a child.
Dear KJ Yun, Thank you for your lovely feedback! We're delighted to hear that your son enjoyed swimming in the private pool. It’s perfect for children, and we’re glad it provided a fun experience for your family. We hope to welcome you back for more great memories! Warm regards, Frank & Ryna
Dear KJ Yun, Thank you for your lovely feedback! We're delighted to hear that your son enjoyed swimming in the private pool. It’s perfect for children, and we’re glad it provided a fun experience for your family. We hope to welcome you… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewGreat place for a holiday in Siem Reap
Dear Baños Pita, Thank you for your fantastic review! We’re thrilled to hear that you had a great holiday in Siem Reap. It's a wonderful destination with so much to explore, from the incredible temples to the vibrant local culture. We appreciate your feedback and hope to welcome you back for another unforgettable experience in the future! Best wishes, Frank, Ryna & Sarann family
Dear Baños Pita, Thank you for your fantastic review! We’re thrilled to hear that you had a great holiday in Siem Reap. It's a wonderful destination with so much to explore, from the incredible temples to the vibrant local culture. We … Show more
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewThe owner and staff were brilliant and couldn’t do enough for you
Nothing to dislike
Dear Stephen, Thank you for your kind words! We're thrilled to hear that we and our dedicated staff made such a positive impact on your stay. We strive to provide excellent service, and your feedback means a lot to us. We hope to see you again soon! Warm regards, Frank, Ryna & Sarann family
Dear Stephen, Thank you for your kind words! We're thrilled to hear that we and our dedicated staff made such a positive impact on your stay. We strive to provide excellent service, and your feedback means a lot to us. We hope to see y… Show more
Reviewed: 7 April 2025 · Stayed in January 2025
Verified reviewNice and clean and quiet
Dear Diana, Thank you for your positive feedback! We're delighted to hear that you found our place nice, clean, and quiet. We hope to welcome you back soon! Warm regards, Frank, Ryna & Sarann family
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewHad high expectations but felt slightly let down, the decor is was very dark which was unwelcoming and it was dirty with many webs and dust. The wonderful staff did a deep clean the following day once asked. Living area wasn’t great, sofa not comfy to relax on and tv was a nightmare to tune. Stunning rooftop pool, and breakfast was amazing each morning with different fruit and pastries with cereal. Very accommodating with alternative milk and complimentary laundry which was very handy. If the whole place was a brighter colour would have made such a difference as it felt like a cave and with so much sunshine and light around it was no ideal place to want to unwind.
Dear Jas, Thank you for sharing your thoughts with us. We're glad to hear that our staff was able to assist and that you enjoyed the rooftop pool and breakfast offerings. We appreciate your feedback regarding the decor and cleanliness, and we will take your comments into consideration as we work to improve the guest experience. We hope to have the opportunity to welcome you back in the future! Warm regards, Frank, Ryna & Sarann family!
Dear Jas, Thank you for sharing your thoughts with us. We're glad to hear that our staff was able to assist and that you enjoyed the rooftop pool and breakfast offerings. We appreciate your feedback regarding the decor and cleanliness,… Show more
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in January 2025
Verified reviewLovely apartments with a fantastic outside area with a pool
The steep stairs going up to the pool
Dear B4rb5, Thank you for your feedback! We're glad to hear that you enjoyed our lovely apartments and the fantastic outdoor area with the pool. We understand that the steep stairs can be a challenge, and we appreciate your input on this aspect. Our team is always looking for ways to improve our guests' experience, and your comments are invaluable.If you have any other suggestions or feedback, please feel free to share. We hope to see you again soon and provide you with another enjoyable stay! Best regards, Frank, Ryna & Sarann family!
Dear B4rb5, Thank you for your feedback! We're glad to hear that you enjoyed our lovely apartments and the fantastic outdoor area with the pool. We understand that the steep stairs can be a challenge, and we appreciate your input on th… Show more
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewBoutique property with chill vibe. Very quiet. Private rooftop pool was amazing. Spacious rooms with good AIr Con. In the morning we would hear Buddhist chanting and bird song. Good restaurants nearby. Convenient location to everything. Very welcoming, friendly hosts who looked after every need. Offers for organizing tours, beautiful breakfast daily, greetings when we would come and go. Just lovely.
All good.
Dear Juliet, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the chill vibe and tranquility of our boutique property. It sounds like you made the most of our private rooftop pool and spacious rooms—perfect for relaxing and unwinding, We’re glad that the morning Buddhist chanting and bird song added to your experience and that you found our location convenient with great restaurants nearby. Our team takes pride in being welcoming and attentive, and it’s wonderful to know that they looked after all your needs during your stay, We appreciate your kind words about our breakfast and tour organization offers, as well as the warm greetings upon your arrival and departure. We strive to create a memorable experience for our guests, and we’re thrilled to hear that we succeeded, Thank you again for your feedback, and we hope to have the pleasure of welcoming you back soon! Warm regards, Frank, Ryna & Sarann family!
Dear Juliet, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the chill vibe and tranquility of our boutique property. It sounds like you made the most of our private rooftop pool and spacious rooms—perfec… Show more
Reviewed: 5 February 2025 · Stayed in January 2025
Verified reviewIn a very busy and noisy city this was an oasis of peace and quiet. The location is brilliant as it is near the interchange of the metro and the sky train. They stored our luggage until the evening and the shower before going to the airport was really good. Great cost effective organisation of taxi to the airport.
Can't think of anything
Dear Gill, Thank you for taking the time to provide your feedback! We truly appreciate your kind words and are delighted to hear about your positive experience. It’s our goal to create a welcoming and comfortable environment for all our guests. We look forward to the opportunity to serve you again in the future and hope your next visit is just as enjoyable! Warm regards, Frank, Ryna & Sarann Family
Dear Gill, Thank you for taking the time to provide your feedback! We truly appreciate your kind words and are delighted to hear about your positive experience. It’s our goal to create a welcoming and comfortable environment for all our gu… Show more
Reviewed: 9 January 2025 · Stayed in December 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewEverything, top marks must stay place
That I couldn’t stay longer, fantastic well run place
Dear Andre, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you found our property magnificent and enjoyed the great location, attentive staff, and impressive breakfast, It's fantastic to know that you appreciated the private pool area as well. We strive to create an exceptional experience for our guests, and your kind words are truly rewarding, We wish you could have stayed longer as well, but we hope to welcome you back in the future for another memorable stay! Warm regards, Frank, Ryna & Sarann family
Dear Andre, Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you found our property magnificent and enjoyed the great location, attentive staff, and impressive breakfast, It's fantas… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewI would recommend this as a home base for small families interested in visiting the Angkor Temple complex. There are 3 x one bedroom and 1 x two bedroom apartments in this small complex. All feature a hip-deep rooftop pool and sun lounge deck, kitchen facilities, TV, and good sized rooms and beds. Property offers free breakfast daily, free laundry service and shuttle tuk tuk to the main part of town. Download the Grab Taxi app for cost effective and efficient travel elsewhere around Siem Reap. Location is ideal, away from the chaos and closer to the temples than most - There's a fabulous coffee shop at the end of the laneway (koko), the ABA bank will change your money, pharmacy and 7/11 and hawker stalls for fresh cheap lunches. Staff were friendly and respectful of privacy, helpful with suggestions if requested. We loved spending hot afternoons on the rooftop reading a book, dipping in the pool, having nice family time. Airport pickup service ($35 USD) is a comfortable people mover with friendly driver. Allow 45 mins travel.
Minor things - The property was darkly decorated, making it hard to see in dark parts of the bedroom and kitchen. Second bedroom only had one single bed, which may be an issue if you have two kids. Would love to see the property decrease single use plastic water bottles and invest in a water filter and refill station
Dear Shireen, Thank you for sharing such a detailed and thoughtful review! Your insights will be incredibly helpful for families considering a stay in the area. It sounds like you had a wonderful experience utilizing the property as a base for exploring the Angkor Temple complex. The amenities you mentioned, such as the rooftop pool, kitchen facilities, and daily breakfast, certainly add value for families looking for convenience and comfort. It's great to hear that the location provided a peaceful retreat while still being accessible to local conveniences like coffee shops, banks, and hawker stalls, Your suggestions regarding the lighting and bedding arrangements are constructive and could enhance future guests' experiences. The idea of decreasing single-use plastics and implementing a water refill station is also very relevant in today’s eco-conscious environment, Overall, your review paints a charming picture of your stay and offers practical tips for future visitors. Thank you again for taking the time to provide such useful feedback! Warm regards, Frank, Ryna & Sarann family
Dear Shireen, Thank you for sharing such a detailed and thoughtful review! Your insights will be incredibly helpful for families considering a stay in the area. It sounds like you had a wonderful experience utilizing the property as a base… Show more
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewEverywhere especially comfortable bed and a nice swimming pool
Everything was fine
Dear Zafer, Thank you for your wonderful review! We’re delighted to hear that you found our beds exceptionally comfortable—there’s nothing better than a restful night’s sleep. It’s also great to know you enjoyed our beautiful swimming pool! We strive to create a relaxing and enjoyable atmosphere for all our guests, and your feedback truly brightens our day. We hope to welcome you back soon for another unforgettable stay! Warm regards, Frank, Ryna & Sarann family
Dear Zafer, Thank you for your wonderful review! We’re delighted to hear that you found our beds exceptionally comfortable—there’s nothing better than a restful night’s sleep. It’s also great to know you enjoyed our beautiful swimming pool… Show more
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewBreakfast, which was served near our private plunge pool on the roof, was excellent. Four breakfast options with customization possible, the view of the city around us was wonderful, and the plants and pool all made for a delightful experience.
The hotel is located in a quiet neighborhood, but it was hard for me to get there because Google Maps kept telling me to turn down impossibly small streets. Once I ignored the driving instructions and looked at the map myself I was able to get there, but instructions from the hotel prior to the stay would have been helpful.
Dear Benjamin, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your breakfast by the private plunge pool and found our menu options to be excellent. It’s wonderful to know that the beautiful views and serene atmosphere helped create a delightful start to your day! We appreciate your feedback regarding the directions. We understand how navigating to new places can be challenging, and we'll certainly take your suggestion into account to provide clearer instructions for our guests in the future! Thank you once again for your valuable insights, and we hope to welcome you back soon for another relaxing getaway! Best regards, Frank, Ryna & Sarann family
Dear Benjamin, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your breakfast by the private plunge pool and found our menu options to be excellent. It’s wonderful to know tha… Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewPrivate and suits independent-minded traveller. Free daily laundry was lovely. Plenty of space to move within the villa. Felt like an Airbnb with daily cleaning. On-hand Tuk Tuk including a free daily trip. They pulled out all the stops to make my wife feel special in her birthday.
Reactive rather than the local knowledge place we thought we were booking. We befriended a nearby hotel to give us the inside tips that gave us some unique experiences. That said, When we asked for a trip they delivered. We never met the manager who had promised to much. That was a shame as we felt we had to renegotiate the things we thought we had negotiated. We stayed ten nights which was prob too long. Room was rather dimly lit and pool was v shallow so think very very large jacquzi dip pool rather than easy to swim in. I wouldn’t recommend the lake trip (as you were just a walking dollar sign with fake floating market to skim more off you) nor the monk blessing as blog advertised as an hour n it lasted probably 20 mins. It is a special secluded place but lack of info meant it was more hard work and location was more expensive area so we had to do our own research to find better restaurants. We found three lovely places ourselves and also there were ceramics workshop and amazing gallery museum nearby that weren’t even mentioned. Needs a better list of places to visit.
Dear Julian, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your positive comments about our villa, the complimentary upgrade, and the free daily laundry service. It’s heartwarming to know that our Tuk Tuk service added to your convenience and that our team could celebrate your special stay. At De Sarann Villa, our goal is to make you feel at home and part of our family. Your privacy and comfort are our top priorities, and we are truly sorry to hear that certain aspects of your visit did not meet your expectations. We’d like to address your concerns directly: 1. Personalized Care: As the manager, myself Ryna, personally attended to many aspects of your whole stay, from check-in to arranging special touches like the birthday cake and monk blessing. Frank, the owner, welcomed you personally upon your arrival. We strive to provide attentive service to all guests, and we apologize if your experience did not reflect this. 2. Private Pool: We aim to provide clear information about our amenities, including the private pool, through our website and social media. We regret any misunderstanding regarding this feature and thank you for your insights. 3. Monk Blessing: Due to heavy rain on the blessing day, we had to move the ceremony indoors for your comfort. We appreciate your understanding as we provided the monk with cash and dry food instead of a traditional meal on the rooftop terrace. 4. Our guidebook is designed to offer essential information about Siem Reap, including restaurant recommendations and local attractions. We encourage guests to consult it to enhance their stay. We genuinely value guest feedback and encourage open communication during visits. Addressing concerns while you’re here allows us the opportunity to improve your experience. Once you check out, it limits our ability to make adjustments. Thank you again for your feedback, and we hope to welcome you back in the future! Warm regards, Frank & Ryna and Sarann family
Dear Julian, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your positive comments about our villa, the complimentary upgrade, and the free daily laundry service. It’s heart… Show more