Reviews of Lux Guesthouse 2 stars

Welcoming friendly staff - easy check in

Cold shower

This was my second stay of 13 nights at the Lux Guesthouse; last time was in February 2024. Was allocated Room 3001 initially, but the air conditioner wasn't working. Was moved into 3002 which was a better room as it had a double bed and a single. I used the single to lay out my belongings as there is no wardrobe. Large room and good bathroom. Room was serviced about 7 times this visit. Love the access to the swimming pool at the Villa Lux Hotel.

No toilet paper. If room not serviced, no bottled water supplied.

They had a nice swimming pool 200 meters away. That was clean.

They didn't switch off the light on the balcony, so it was very light in my room although I had the curtains closed. That was the second night.The first night they told me the light will be finished at 11 pm automatically. The Air Con was very loud. So I switched it off, but even taken off the room key for electricity it continued with loud noise. I couldn't stop it and couldn't sleep any more after 2 am the second night. For the 3rd night they gave me another room. Two rooms that they offered I noticed, that the door couldn't be closed.safely. I could open the room door easily with my nail file, although the door was locked. The 3rd room was okay then.

The marble staircase with wooden banister is the fist thing to catch your eye, then the wood statues and art work, the corner rooms are oddly shaped but large, huge comfortable bed, aircon and fan, the room comes with all necessities, staff good, great pool, location good with near by restaurants, staff was good, great value for money.

Can't think of anything I didn't like

Good location and friendly staff

The bed was covered in ants, went to sleep thinking they had been killed and woke up to them all over the bed! In addition, the AC does not work.

Good location with use of another hotels swimming pool which was lovely

The bed was really uncomfortable. The bathroom ceiling looked like it was due to collapse . The windows had metal guards on the inside with the outside of the window so dusty it had no view at all. A lizard was in the room when we left!

The location is near the central market.

The staff is not friendly and not helpful.

Very good place to stay in Battambang the pool is close and well looked after the staff is excellent at the Guesthouse and the pool villa will stay there again Thank you

The room, the beds and Bathroom was great

The TV that didn't really work but we weren't worried about it.

Bed was comfortable and the fridge was handy

There were ants and bugs all over the room, floor, bathroom and in the bed, we know that it’s hard to avoid some bugs but it was really really terrible. When we told staff for their sake and our own, they did not seem to care and said they’d spray the room, however there continued to be ants all over when we got back. The AC is also switched off by reception whenever you leave the building, so the room was extremely humid and stuffy whenever we came back. Again, we asked staff to leave it on when we went out for dinner but this was not done. The AC also turned off after about 10mins, which meant we’d wake up constantly too hot. I understand this place is cheaper than most but you don’t expect such an awful stay as a paying guest.

I don’t recommend any passenger or traveller to stay in this guesthouse, owner and staff very rude and bad service

In Battanbang for a 2 week volunteer project at Bospos. Chose Lux Guesthouse as an alternative to last year's stay. Had a bigger, more spacious room. Clean facilities. Comfortable bed. Air conditioning worked. Didn't use TV or bar fridge, but assumed they worked. Used the pool at the Lux Villa, 50 meters up the street. booked for another 2 weeks next year. Close to market, ATMs, money changers, restaurants.

Room not serviced on 3 days out of 12, so no complimentary water those days, though I did help myself to the cleaners trolley. As others have said, no lift and I had 83 steps to the 4th floor; made me fitter.

Basic but comfortable/OK rooms. Fine for a short stay and the location is great, but don't expect too much from the facilities!

Large room Everything worked.

Frosted window, no social space.

Everything was good so far