Reviews of RIVA Hotel SHV 4 stars
Phum 1, Sangkat 3, Sihanoukville, Cambodia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation and Price
Nothing to mention
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff were kind and helpful. The room was very spacious and clean and the bathroom excellent. We made use of the pool and enjoyed cocktails and meals at the rooftop café and bar, overlooking the pool and beach. The breakfast buffet was amazing 👏
N/A
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewRoom size and design
When we arrived (4-5 am) a person on a reception was high so our check-in took a lot of time Other staff was good and nice
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewMy phone got hacked by the wifi and our room had no power for 4 hours
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewRoof top bar and pool, decent gym. Breakfast was chinese inspired (no western food available)
It's not this hotel's fault, but the neighbourhood is not nice at all. Shanty town, dirt and trash all over the place. Lots of construction noise and unfinished buildings. Weird vibe in this city and seems to be only for chinese. I don't recommend Sihanoukville
Thank you for your feedback. We’re glad you liked the rooftop and gym. While the neighborhood is evolving, we’re focused on delivering a great experience within the hotel.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewWe booked 5 minutes before we arrived and the staff were very welcoming. The room was spacious and the bed was comfy
Thank you for your kind review. We're glad our team made you feel welcome and that you enjoyed the room. We hope to see you again!
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewVisually it looks great but it was not
Location was not safe. The noise was horrible with construction. The bed was very uncomfortable. We didn’t have any hot water. The breakfast was inedible. Have stayed in various places in Cambodia and this has to have been the worst.
We're sorry to hear your experience didn’t meet expectations. While some construction in the area can be disruptive, we’ve taken steps to minimize the impact. Most of our guests find the rooms comfortable and appreciate the hotel’s design and facilities. We’re investigating your hot water and breakfast concerns—thank you for bringing them to our attention.
We're sorry to hear your experience didn’t meet expectations. While some construction in the area can be disruptive, we’ve taken steps to minimize the impact. Most of our guests find the rooms comfortable and appreciate the hotel’s desi… Show more
Reviewed: 1 June 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewIt’s a big hotel. It needs TLC and a deep cleaning. Apart from that the pool that is lovely shame that the area is in constant development/ abandonment and lots of trash around the area too
Apart from the pool that is lovely the hotel needs better cleaning, hair in the bathroom, stains on forniture etc. shame that the area is in constant development/ abandonment and lots of trash around the area too
Thank you for your feedback. We’re glad you enjoyed the pool and found value in the restaurant. We recognize the need for deeper cleaning and are actively improving our housekeeping standards. While the surrounding area is still developing, our focus is to create a comfortable and enjoyable space within the hotel.
Thank you for your feedback. We’re glad you enjoyed the pool and found value in the restaurant. We recognize the need for deeper cleaning and are actively improving our housekeeping standards. While the surrounding area is still developing,… Show more
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewRoom large, lean modern.
Surrounding area noisy and not that nice. But this is true of all oc Sihanoukville as far as we could see.
Thank you for the great review. We're happy you enjoyed your room and found it modern and clean. You're right—the city is still changing, and while we can’t control the surroundings, we’re proud to offer a calm and comfortable retreat in the heart of it.
Thank you for the great review. We're happy you enjoyed your room and found it modern and clean. You're right—the city is still changing, and while we can’t control the surroundings, we’re proud to offer a calm and comfortable retre… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewConvenient for one night before onward travel. Room, pool and rooftop bar pleasant.
Felt like in a downmarket Las Vegas area! Whole area underdevelopment for large hotels/casinos.
Thank you for your honest review. We’re glad you enjoyed your short stay, especially the rooftop and facilities. While the area is rapidly changing, we're doing our best to provide a welcoming and modern space for all travelers.
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewClean , silent , nice build
Missing some furniture on the balcony. Otherwise all great
Thank you for your fantastic review. We’re glad you enjoyed the peaceful atmosphere and cleanliness. We’ve noted your suggestion about balcony furniture and will follow up promptly.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewLoved the swimming pool and the gym. Breakfast buffet was great...a good choice of different dishes. Staff had good energy and was very helpful!
Thank you so much for your wonderful feedback. We're happy you loved the pool, gym, and breakfast buffet. Our team works hard to maintain a high-energy, positive atmosphere—your recognition means the world to us.
Reviewed: 26 April 2025 · Stayed in April 2025
Verified review