We absolutely loved our stay at The Sanctuary Residence. All the staff are beautiful attentive friendly people and did everything they could to make sure we had a fabulous time. They even gave us a departing gift that we will wear with pride. Love love loved it there and will definitely stay there again when we come back 🥰

Stayed in April 2025

There staff are all amazing, my only complaint if you want to call it that was the bed was very hard.

Stayed in April 2025

Absolutely nice and friendly staff. Good Breakfast . Good location. Nice pool . Very quiet. I can recommend.

Stayed in March 2025

Staff

The hospitality offered by the entire staff was unbelievable couldn’t fault a thing

Stayed in March 2025

This is a must stay property if you are visiting Siem Reap! The staff could not do enough for you and the facilities were outstanding. The pool area was stunning and perfect for cooling off. The food from the hotel was also really delicious. An absolute bargain we would have stayed longer and will definitely return!

Stayed in March 2025

It's location was a little far from main attraction

The friendly staff and the good atmosphere of the hotel

Stayed in February 2025

Clean Hotel with Good A/C and Nice pool area. Hotel organised a tuk tuk to collect us from bus station, which really made our trip! Request Thong as your driver you won’t regret it!

Stayed in February 2025

Staff need more training about hospitality and swimming pool is small.

Clean and large room with comfortable bed

Stayed in November 2024

1. I don't like the smell of the bedsheets, toilet & room, 2. Cleanliness: dusty

I do like Food Preparation the and the drawing designs.

Stayed in October 2024

Honestly, there wasn't really anything I didn't like. It was a beautiful place to stay and I'd recommend anyone do the same. After a 10,000km transit on three international flights from the UK, my airport transfer, as organised by the hotel through the Booking.com direct messaging section, was waiting for me as planned. Communication was faultless.

My stay at the Sanctuary Residence, my first and second day in Cambodia, was a wonderful experience. The staff were very friendly and went out of their way to help. Despite contacting them over a month later for documentation to send to my university, they kindly obliged within one working day, which was extremely helpful. Their administration is clearly in order!

Stayed in July 2024

The room was a good size. Pool was clean. Room was cleaned everyday. Good location. It wasn’t too far from Pub Street and you don’t want to be too close to there. It’s very quiet

Stayed in July 2024

Breakfast buffet is OK. Bathroom was OK.

Great staff. They go above and beyond to ensure you enjoy your stay. The hotel restaurant does good food and cocktails.

Stayed in December 2023

Really nice hotel with a great swimming pool.

Stayed in October 2023

nothing really

staff are so amazing 🤩 easy walking to Pub street etc

Stayed in June 2023

Litil bit far away from center

The hotel is good. It's very fascinating that he was greeted and taken to the place. Very good tour i ankor wat. After being stopped, the driver showed all the temples. I appreciate it well

Stayed in February 2023

the room was nice but the bathroom was not living up to the image of the room. the drainage was leaking so we always had foul water smell in the room. the overall deep cleaning need to be improved. instead of real cleaning they just quickly wipe over the surface and than put on scented candles or use room spray… I addressed those topics in a professional manner but think other travellers should know. I went to a supermarket and got dettol and dettol wipes and cleaned my bath myself another thing others should know is that the hotel has a function room - which is located on the garden - and poorly soundproof. so prepare to be woken up before 7 by loud chatting of over 50 people or day long sales training and motivation camps.

the location is very convenient, you can walk everywhere and the pool and the overall garden is nice. shadowed places to chill.

Stayed in February 2023

There were some corporate events during my stay so the first morning I woke up at 6:30am because a group of around 20 people were downstairs in the yard talking and laughing loudly... I mean seriously, at 6:30? And that was two days in a row... On the same first morning I woke up again at 8am because the lady who wanted to clean the room was loudly shouting and knocking on my door and then without getting any response (I literally just opened my eyes and was trying to figure out what was going on) just opened the door... Luckily I extra locked it...

The hotel is located not far from the airport and within walking distance to the city center where you can find shops, supermarkets and nice restaurants to have lunch/dinner. The residence itself is a nice place with two pools and an old gym (no cardio machines though). The room was actually very big and spacious, had fridge, desk... However, it feels like whenever I was leaving the room electricity (including fridge) wasn't working...

Stayed in February 2023

the team is amazing friendly and the property has good facilities

Stayed in January 2023

Nice hotel but a bit tired.... In need of refurbishment in some rooms. Staff fabulous and very helpful

Stayed in January 2023

gym wasn’t functional

room very complex bed awesome kettle towels 👍

Stayed in January 2023

limited breakfast options for people with dietary requirements

friendly staff. not too far from main pub street or temples.

Stayed in December 2022

Great place good location, gym was good and had two pools. One was even warm enough to swim at night. Staff every helpful and even gave us a xmas present when leaving

Stayed in December 2022

The rooms are older than how they look in the pictures and the location, you cannot find the hotel in Grab.

Very kind staffs and nice facilities.

Stayed in October 2022

Our AC unit in our room leaked water internally. We reported it and it seemed as if it had been looked at but still leaked. Extraction fan in bathroom didn't work leaving a bad damp smell in there. As mentioned in other reviews a cockrel that lives next door woke us at daybreak! The bed was a bit rubbish, more springs in your back than cushioning!

Hotel staff were all friendly and accommodating, nothing was an issue for them. Good location, not a far walk from where it all happens (near pub street)

Stayed in October 2022