Reviews of The Rabbit Hole Hotel & SPA 3 stars
BBU Road Old Market area 033, Siem Reap, Cambodia
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Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewGreat location, room is clean, and staffs are so friendly and helpful
Reviewed: 14 May 2025 · Stayed in April 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLocation
Dirty, we stayed for 5 nights and we asked for a room clean, this was the only time it was done, hotel is run down and needs some updating
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewStaff was amazing, I got in at 10:30 pm and was out at 4:30 am, so it was a short stay, but they could not have been nicer and the location was amazing!
The switch that made the shower head switch on didnt work, and hot water was questionable
Reviewed: 12 February 2025 · Stayed in January 2025
Verified reviewVery good location. Just a couple minutes walk from the main street. The room was very large and all in all alright for the price. The breakfast was okay, you could choose khmer and continental cuisine which was great.
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewPretty close to pub street but a little bit of a walk.
No elevator as well as rooms on 2nd floor so that was a bit of a hassle. Rooms were ok price was good though
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewgreat location,just few mins walking distance to pub street. Staffs are very friendly and helpful
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewThe hotel is situated close to the pub street and the market. The hotel staff provides good service and is very helpful and accommodating. They also let me stay at the lounge while waiting for my next trip in the evening.
There is no lift but the staff helped carry my luggage.
Dear Nikki, Thank you for your kind review! We're delighted you enjoyed our convenient location and attentive service. It’s wonderful to hear that our team could assist you during your stay, including with your luggage and providing a comfortable place to wait for your trip. We truly appreciate your feedback and look forward to welcoming you again in the future. Best regards, THAY Chhunhai General Manager
Dear Nikki, Thank you for your kind review! We're delighted you enjoyed our convenient location and attentive service. It’s wonderful to hear that our team could assist you during your stay, including with your luggage and providing a … Show more
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewFantastic location right at the heart of Siem Reap. Nice pool that is open from 7am to 10pm. But above everything were the fantastic staff who were polite, engaging and fantastic at everything. They went above and beyond to try and make out stay well.
Dear Raiiq, Thank you so much for your kind words! We’re thrilled you enjoyed our central location and had a chance to relax by the pool. Most importantly, we’re incredibly proud to hear that our team made such a positive impression. Going above and beyond to make your stay memorable is what we strive for every day. If you would be willing to share your experience on TripAdvisor, it would mean a lot to us and help other travelers discover our hotel. It was a pleasure having you with us, and we look forward to welcoming you back to Siem Reap soon! Warm regards, THAY Chhunhai General Manager The Rabbit Hole Hotel & Spa
Dear Raiiq, Thank you so much for your kind words! We’re thrilled you enjoyed our central location and had a chance to relax by the pool. Most importantly, we’re incredibly proud to hear that our team made such a positive impression. Going… Show more
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewLocation very good as close to Night Market and Pub Street 👌 Very nice friendly and helpful staff . Reception with lobby looks good and swimming pool. Close to 7/11, motorbike rental and laundry.
We were situated in older I think side of the hotel..not sure ? 2 rooms we were as had to change to a different one due to smell and small bugs , were old and very worn out . Temperamental and noisy air conditioning , no hot water only light one. Not very comfortable room and bed ..although better then the 1st one... Small breakfast .
Dear Martina, Thank you for your review and for highlighting our location and the friendly service from our team! We're glad you enjoyed the convenience of nearby attractions, 7/11, and the amenities like our lobby and pool. We’re sorry to hear about the issues you encountered with the rooms and appreciate your feedback on the air conditioning, water temperature, and room comfort. Please know that your comments are important to us, and we're actively working on updates to improve our guests’ experience. We also apologize if the breakfast selection felt limited – we’ll take this into consideration as we enhance our offerings. Thank you again for staying with us. We’d love to welcome you back in the future and provide a more comfortable stay. Warm regards, THAY Chhunhai, General Manager The Rabbit Hole Hotel & Spa
Dear Martina, Thank you for your review and for highlighting our location and the friendly service from our team! We're glad you enjoyed the convenience of nearby attractions, 7/11, and the amenities like our lobby and pool. We’re… Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewEverything is so perfect.👍👍👍
Nothing
Dear Duangphon, Many thanks for your recommendation about our hotel. We are truly grateful and appreciate your support. We hope to have another opportunity to serve you in the future. Best regards, THAY Chhunhai General Manager
Reviewed: 16 September 2024 · Stayed in July 2024
Verified reviewOur stay at the Rabbit Hole Hotel in Siem Reap was exceptional. The staff & management were incredibly friendly, attentive, & went above & beyond to accommodate all our requests. The hotel’s location is perfect—just a short walk from the heart of Siem Reap, making it easy to explore the city. The facilities were clean, comfortable, & well-maintained. Upon arrival in Siem Reap, we misplaced a bag at the airport. The hotel manager, Chhunhai, truly exceeded our expectations by taking the initiative to locate our luggage & have it delivered to the hotel within hours. We were extremely grateful for his dedication & outstanding service. We highly recommend the Rabbit Hole Hotel & will definitely stay here again!
Dear Kellie, Thank you for your fantastic review and for choosing The Rabbit Hole Hotel for your stay again in Siem Reap! We are thrilled to hear that you found our staff and services, especially the location and facilities, to your satisfaction. I’m especially grateful for your kind mention of my assistance with your misplaced luggage. Thank you so much your tips given to me and my staff. It’s always our goal to go the extra mile for our guests, and I’m glad we were able to make your experience as stress-free as possible. Your recommendation truly means the world to us, and we can’t wait to welcome you back on your next visit to Siem Reap. Warm regards, Chhunhai General Manager The Rabbit Hole Hotel & Spa
Dear Kellie, Thank you for your fantastic review and for choosing The Rabbit Hole Hotel for your stay again in Siem Reap! We are thrilled to hear that you found our staff and services, especially the location and facilities, to your satisf… Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 August 2024 · Stayed in August 2024
Verified reviewService. Clean. and near to the town .easy for customers to go outside for shopping.eating, just walk only 5mn from hotel to market.
There is nothing that I didn't like.everything look good
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 17 August 2024 · Stayed in August 2024
Verified reviewVery friendly staffs, they really help a lot. And the location is perfect, just few mins away from the pub street.
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 August 2024 · Stayed in August 2024
Verified reviewReviewed: 27 May 2024 · Stayed in May 2024
Verified reviewSuper nice and helpful staff, very clean, not hard bed like in other places, nice pool after a day in the heat and humidity. Excellent location, less than one minute to river and pub/restaurants/shopping area. Safe
Nothing
Reviewed: 16 April 2024 · Stayed in April 2024
Verified review