Reviews of The Royal Sands Koh Rong 5 stars

Dear Dmitri, Thank you very much for sharing your feedback and experiences regarding your stay at The Royal Sands Koh Rong. We sincerely hope that you and your wife enjoyed your time in Cambodia and the beautiful beaches of Koh Rong, despite the unfortunate and unexpected incident involving another guest, which was influenced by adverse weather conditions. In response to the situation, our staff and management team did everything within our ability—both professionally and with compassion—to ensure that the matter was handled with care and control. The resort is equipped with safety kits and has a dedicated resort nurse. Our nurse promptly responded to assist the affected guest and her family. He accompanied them throughout the transfer from the island to the mainland to ensure their safety and well-being. Safety remains a top priority at our resort—not only for our guests and staff but also for the local villagers in Koh Rong. We regularly conduct safety training and provide clear instructions to prepare for such emergencies. We sincerely appreciate your concern and understanding. Please accept our heartfelt gratitude on behalf of the entire team, and we extend our best wishes to the family involved. Warm regards, The Royal Sands Koh Rong Management

Dear Dmitri, Thank you very much for sharing your feedback and experiences regarding your stay at The Royal Sands Koh Rong. We sincerely hope that you and your wife enjoyed your time in Cambodia and the beautiful beaches of Koh Rong, desp… Show more

Dear Enrico, Thank you for your review! We’re pleased you enjoyed your stay. It’s great to know that you appreciated our breakfast offerings at the Ocean Restaurant, and we value your feedback regarding vegetarian options. We hope to welcome you back for another fantastic stay! The Royal Sands Koh Rong Managemnt

Dear Enrico, Thank you for your review! We’re pleased you enjoyed your stay. It’s great to know that you appreciated our breakfast offerings at the Ocean Restaurant, and we value your feedback regarding vegetarian options. We hope to … Show more

Dear William, Thank you for your wonderful review! We're so glad to hear you enjoyed your upgrade, the spa, and Ocean Restaurant, and that our team made a positive impression. Your kind words truly motivate us, and we cannot wait to welcome you back for another special stay! The Royal Sands Koh Rong Management

Dear William, Thank you for your wonderful review! We're so glad to hear you enjoyed your upgrade, the spa, and Ocean Restaurant, and that our team made a positive impression. Your kind words truly motivate us, and we cannot wait … Show more

Dear Angiolino, Thank you so much for your kind words! We’re truly delighted to hear that everything was perfect during your stay, and that our team and breakfast left such a great impression on you. Your feedback means a lot to us and motivates us to continue delivering exceptional experiences. We hope to welcome you back again soon for another wonderful stay! Warm regards, Mario Piazza General Manager

Dear Angiolino, Thank you so much for your kind words! We’re truly delighted to hear that everything was perfect during your stay, and that our team and breakfast left such a great impression on you. Your feedback means a lot to us and mot… Show more

Dear Julie, Thank you so much for your kind words and wonderful feedback! We're truly delighted to hear that you enjoyed your stay with us – from the well-organized activities and delicious food to the beautiful beach and the attentiveness of our team. It means a great deal to us that you took the time to share your experience. We're very sorry to hear about the discomfort caused by the sandfly bites despite using repellent. Please know that we take this matter seriously and have several preventative measures in place. Information about sandflies, along with repellent, is provided inside each villa. Additionally, repellents are available at various key locations around the resort and on the beach, where we also place clear signage about their presence. Our Villa Hosts highlight this during your check-in, especially noting that beyond our designated boundaries, the presence of sandflies increases. We also carry out an extensive sandfly control program on a weekly basis to minimize their impact, particularly in our beach areas. For future reference, sandflies are tiny, almost invisible insects that tend to be more active during early morning and late afternoon. While we do our utmost to reduce their presence, we still recommend applying repellent regularly, especially on exposed areas. We're glad to hear that our onsite medical team was able to assist you quickly – your wellbeing is our top priority at all times. We truly appreciate your feedback and your understanding, and we hope to welcome you back again for another relaxing and memorable stay. Warm regards, Mario Piazza General Manager

Dear Julie, Thank you so much for your kind words and wonderful feedback! We're truly delighted to hear that you enjoyed your stay with us – from the well-organized activities and delicious food to the beautiful beach and the attentive… Show more

Dear Ali, Thank you so much for your glowing review! We are absolutely delighted to hear that your stay with us felt like paradise and that we could be part of your special honeymoon memories. From the warm welcome at the port lounge to the safe and confident boat transfer, we’re thrilled that every aspect of your journey was met with friendliness and efficiency. It’s wonderful to know you loved your villa, personalized touches, and the pristine beauty of our sand and turquoise sea. We’re especially pleased to hear about your positive experience with Sinoun during the activities—his dedication to providing thoughtful and memorable moments truly exemplifies our commitment to guest care. Your kind words about the food, the balance of privacy and activities, and the professionalism of our team mean the world to us. It’s an honor to be called the best hotel you’ve stayed at in Cambodia, and we can’t wait to welcome you back for more unforgettable moments. Thank you again for sharing your experience so beautifully! Warm regards, The Management Team

Dear Ali, Thank you so much for your glowing review! We are absolutely delighted to hear that your stay with us felt like paradise and that we could be part of your special honeymoon memories. From the warm welcome at the port lounge to t… Show more

Dear Meredith, Thank you so much for your glowing review and for giving us such a high score! We are absolutely thrilled to hear that your stay with us was nothing short of perfect. It brings us immense joy to know that we were able to create an experience that met and exceeded your expectations. Our team is dedicated to ensuring every moment of your stay is memorable, and feedback like yours truly motivates us to continue delivering exceptional service. We hope to have the pleasure of welcoming you back to The Royal Sands Koh Rong in the future. Until then, we wish you all the best and hope your travels bring you as much joy as your kind words brought to us. Warm regards, Mario Piazza General Manager

Dear Meredith, Thank you so much for your glowing review and for giving us such a high score! We are absolutely thrilled to hear that your stay with us was nothing short of perfect. It brings us immense joy to know that we were able to cr… Show more

Dear Wim, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our stunning location, spacious sea-view villas, and the warm hospitality of our team. It’s also wonderful to know that you appreciated the delicious breakfast and the blend of Western and Asian cuisine at Ocean Restaurant—it’s truly one of our highlights. Regarding your feedback about pricing for transfers and activities, we sincerely appreciate your perspective. Being located on a remote island, we strive to provide the highest quality experiences for our guests by offering carefully curated activities and premium products. Our activities are designed with detailed inclusions, and we also highlight additional options during your arrival and through in-villa information. This approach ensures our guests can fully enjoy the unique offerings of our location while maintaining the highest standards. We value your suggestion to enhance the overall experience with more vibrancy and fun, and we will certainly take it into consideration as we continue to refine our offerings. Your input helps us grow and deliver even more memorable stays. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even more enriching experience in the future. Warm regards, The Management Team

Dear Wim, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our stunning location, spacious sea-view villas, and the warm hospitality of our team. It’s also wonderful to know that you ap… Show more

Dear Charles, Thank you for such an inspiring review! We are truly delighted to hear that every aspect of your stay at our resort exceeded your expectations. From the spacious and luxurious villa with its unique infinity pool to the pristine beach, warm waters, and gentle waves — it sounds like you experienced the best our resort has to offer! Our team works hard to create a warm and welcoming environment, and knowing that you found them helpful yet respectful of your privacy is wonderful feedback. We’re also thrilled that our dining experience, daily amenities, and beachfront loungers made your stay even more enjoyable. Your comments mean a lot to us, and we look forward to welcoming you back to this "perfect beach" resort anytime. Warm regards, The Management Team

Dear Charles, Thank you for such an inspiring review! We are truly delighted to hear that every aspect of your stay at our resort exceeded your expectations. From the spacious and luxurious villa with its unique infinity pool to the pristi… Show more

Dear Elena, Thank you for your kind words! We're delighted to hear that you enjoyed every aspect of your stay at our resort. It was a pleasure having you with us, and we truly hope to welcome you back to our little paradise for another fantastic experience. Until next time, safe travels and warm wishes! Best regards, The Royal Sands Koh Rong Team

Dear Elena, Thank you for your kind words! We're delighted to hear that you enjoyed every aspect of your stay at our resort. It was a pleasure having you with us, and we truly hope to welcome you back to our little paradise for another… Show more

Dear Nigel, Thank you for taking the time to leave such a detailed review and for your kind words about our staff and the overall service provided. We truly appreciate your recognition of the effort we put into training our teams to deliver exceptional service with the warm cultural touch of Khmer hospitality. We do understand your concerns regarding pricing and comparisons to other destinations. As you pointed out, our resort is located on a remote island, 25km from the mainland, and managing the logistics to maintain the highest standards of food quality and service presents significant operational challenges. We believe in offering our guests only the best in cuisine and experiences, and we strive to meet and exceed expectations without compromising on quality. Regarding the small flaws in your room, we regret that this was not brought to our attention during your stay. Our team would have been more than happy to address any concerns promptly. Feedback is incredibly important to us, and we encourage guests to share their thoughts while on property so that we can make their stay as seamless and enjoyable as possible. Lastly, we would like to clarify the mention of "corporate greed." Our pricing is reflective of the exclusivity of our resort and the logistics involved in maintaining such a high level of service in a remote location. We are committed to transparency and delivering value in every aspect of the guest experience. We hope that despite these concerns, you were able to enjoy the beauty of the resort and the efforts of our team. We truly value your feedback and would love the opportunity to welcome you back in the future. Warm regards, The Management Team

Dear Nigel, Thank you for taking the time to leave such a detailed review and for your kind words about our staff and the overall service provided. We truly appreciate your recognition of the effort we put into training our teams to delive… Show more

Dear Shauna, Thank you for sharing such a wonderful review of your stay with us! We are delighted to hear that you enjoyed the breathtaking beach, our facilities, and the warm hospitality from our dedicated team. It’s always rewarding to know that the efforts we put into maintaining the resort and ensuring our guests' comfort are appreciated. Regarding the transportation, we understand your concern about the transfer cost. The speed boat service, while it may seem higher in price, includes several elements to ensure a seamless and comfortable experience, such as access to our exclusive lounge at the port. Additionally, the logistics of operating on a remote island involve certain costs, but we strive to make it a stress-free journey for our guests. We sincerely appreciate your feedback and look forward to welcoming you back for another relaxing stay in the future! Warm regards, The Management Team

Dear Shauna, Thank you for sharing such a wonderful review of your stay with us! We are delighted to hear that you enjoyed the breathtaking beach, our facilities, and the warm hospitality from our dedicated team. It’s always rewarding to k… Show more

Dear Rhondda, Thank you for taking the time to share your experience with us. We’re delighted to hear your kind words about our lovely staff, as well as your positive feedback on our spa, beach, villas, and villa showers. It’s always wonderful to know that these aspects contributed to your enjoyment. Regarding your concerns about the pillows and mattress, we apologize for any discomfort you may have experienced. We offer two types of pillows to cater to different preferences, and our mattresses are super king-size, designed for maximum comfort. Unfortunately, this wasn’t brought to our attention during your stay or at check-out, but we would have been more than happy to address this for you on-site. As for the activities, we appreciate your feedback and would like to clarify that we offer over 53 types of activities, including twice-weekly stretching classes. Upon check-in, our team provides a briefing on the activities available, and there is also a QR code next to your villa phone for easy access to our daily schedule. We’re sorry if this information was missed during your stay. Being an isolated resort, we aim to provide a diverse range of activities suitable for all ages, from adventure-filled experiences to more relaxed options. We do hope you will join us again, and we’d love to showcase our wide array of activities to ensure your next visit is even more memorable. Thank you once again for your feedback. We look forward to welcoming you back soon. Best regards, The Management Team

Dear Rhondda, Thank you for taking the time to share your experience with us. We’re delighted to hear your kind words about our lovely staff, as well as your positive feedback on our spa, beach, villas, and villa showers. It’s always wonde… Show more

Dear Michelle, Thank you so much for your lovely review and kind words. We are thrilled to hear that you enjoyed the exceptional food and that our Executive Chef and his team took great care of you during your stay. We’re also delighted that you found our spa to be divine and simply amazing—it’s always wonderful to know when our guests have a relaxing and memorable experience. Regarding your comment about the island being a bit remote, we appreciate your understanding, as we are located on a pristine island 25km from the mainland of Sihanoukville. This remoteness is part of what makes the island so unique and special—offering a natural, untouched experience with little commercial tourism, allowing guests to truly step back in time. We acknowledge your feedback about some of the roads on the island being challenging. While parts of the island do remain rugged, we are pleased to share that 90% of the island has proper roads and electricity, making it quite accessible without the need for a 4x4. These natural elements contribute to the charm of Koh Rong, creating a more authentic and adventurous experience for visitors. We sincerely appreciate your thoughtful feedback and hope to welcome you back in the future for another memorable stay. Best wishes, The Management Team

Dear Michelle, Thank you so much for your lovely review and kind words. We are thrilled to hear that you enjoyed the exceptional food and that our Executive Chef and his team took great care of you during your stay. We’re also delighted th… Show more

Dear Bong Randall, Greetings from The Royal Sands Koh Rong! Thank you very much for your review. Our RSKR family would like to thank you for your feedback. We do believe you will have a good memories back home and share with family & friends. We are always looking forward to welcome you back in some day. Best Regards, Alice

Dear Bong Randall, Greetings from The Royal Sands Koh Rong! Thank you very much for your review. Our RSKR family would like to thank you for your feedback. We do believe you will have a good memories back home and share with family &am… Show more

Dear Marina, Thank you for your recent stay with us during your visit to Koh Rong. While certain aspects of your stay were positive including the spectacular setting of our beach. Upon arrival, our team did delivery your request and when you came to the resort was running high Occupancy, and may team made sure you were not having any children around your villa. Being the summer holidays for certain regions and being a school holiday as well, we do not advertise that the resort is an Adults only, meaning our business is open to all level of tourist both families and couples or single travelers come to stay at our resort. The point you mentioned about the bites, well like all parts of South East Asia, for sure there will be mosquitos, sandflies and other insects being near nature. Furthermore, in our villas we provide in-villa amenities, which we place in all villas insect repellent complimentary, which was next to your bedside called OFF, with a little note explaining to our guests the reason why we have this available for your comfort. Every week we have the Pest Control team that spray the beach to treat for sandflies and rack the beach with our specially designed sand racking machine to reduce this completely. Also, we spray around the villas with the same method, plus we spray the villas underneath for any other insects. We take a strong lead as management and invest a lot to provide more comfort to all of our guests. You had mentioned about the food, we purchase all of our goods at the same place where all the other 5 Star resorts purchase their foods, and we only buy high quality produced and products, to ensure the food quality is at the highest level, plus we transport all of our goods with our logistic teams from the mainland with is 25KM in distance and we do not want to want to provide low quality food to reduce the price, because we are a 5 Star luxury resort. Regarding our Breakfast, so we are the only resort on this island that has a bakery and Pastry Chef that produce all fresh breads, fresh pastries, live station for eggs and noodles and a total of 60 items available during the breakfast, which all of our foods are controlled by our Executive Chef, ensuring the food is very tasty and we don’t serve stale food or leftovers. Also, we change some items on the buffet but we keep the most popular items that guests enjoy to eat until now. The Beach being dirty, well how you describe our beach being specular is how we try to maintain our beach which is not little, just for the readers to know on our initiatives. Our beach is 550 meters long, which is not little at all, and we organize to with all my teams to pick up the plastic that is not from us but by nearby regions which pushes to our beach and we make all the efforts to clean this up which recently we collect 3 tons of trash after our boundary line of 300 meters, and we are organizing another clean-up we want to keep our beach clean. Also, you say it’s poorly managed but if you check the map, we have the longest beach on the island with is 7KM long, and we have addressed this matter to the Municipality as we cannot clean the entire stretch as we don’t have enough means of tackling the entire island. On a daily basis my teams clean our beach 3 to 4 times per day, depending on the situation or the direct the currents are coming. We have also created special bags for any guests who wish to help us collect any trash, as this was a request coming from a guest living in France, and we made all the bags from recyclable materials available with special claws to pick up any type of trash, in order not use their hands, in order to help us keep our beaches clean. Please note, we do not have any Oil Pollution, as you have put in your heading, and we have never collected oil or crude oil coming from ships, as we don’t have any oil tankers passing by our region, so this is not a fact at all! I’m not sure how we should be ashamed when we are the ones making all the efforts to keep our beach front clean and try to clean all the other trash coming from other parts of Asia. Your last comment is really not truthful and the readers should check our Facebook page and see all the efforts we have made, plus you can read all the great reviews from all previous guest on booking.com and TripAdvisor. It is unfortunate that we were unaware of your dissatisfaction in various areas which, regretfully, did not allow us the opportunity to make appropriate changes or recommendations in order to ensure your complete satisfaction. We strive to deliver memorable experiences for our guests and we constantly adapt to meet the individual desires of our guests; however, when our guests communicate their overall satisfaction, both verbally and through body language, while masking their inner displeasure, then we are left with no indication for us to take action on and to rectify with immediate urgency. Also, we wanted to mentioned, that at no point did you speak to our teams regarding any of these matters, nor did you say anything to our Villa Host Manager, who was ready to serve and listen to any issues you wanted to raise with us. Best Regards, Mario Piazza General Manager

Dear Marina, Thank you for your recent stay with us during your visit to Koh Rong. While certain aspects of your stay were positive including the spectacular setting of our beach. Upon arrival, our team did delivery your request and when … Show more

Dear Markus, Thank you so much for taking the time to write your amazing experience, while staying with us! Your feedback on our services is much appreciated, and the recognition you have extended to all of our team members and how they were always pay attention to the service. We are so happy to learn that you both enjoyed your time with us, especially with our amazing beach setting and our cleanliness of our resort, that we strive to always maintain both property and beach areas, in order for our guest to relax and enjoy the environment. We look forward to your next visit soon, which we hope you can book a longer period to explore more of the wonders of Koh Rong Island. Best regards, Mario Piazza General Manager

Dear Markus, Thank you so much for taking the time to write your amazing experience, while staying with us! Your feedback on our services is much appreciated, and the recognition you have extended to all of our team members and how they … Show more