When we were first assigned to our room, it was extremely hot as the air conditioning was not working. I immediately contacted the front desk and requested a room change. In the second room, everything was fine except for the refrigerator, which was broken. Once again, I had to ask the front desk for another room change. It wasn’t until the third room that we finally received accommodations that met our expectations and matched what we paid for. However, I am quite disappointed that the gym and swimming pool were under construction during our stay—something that was not disclosed in advance. Additionally, I was surprised to find that all the rooms at the Sheraton were quite small, which further affected the overall experience.

The Sheraton Hotel offers an exceptional experience. The food is superb—flavorful, well-prepared, and beautifully presented. The bed is incredibly comfortable, with fresh linens that smell clean and inviting, ensuring a restful night’s sleep.

Stayed in July 2025

They could update their tea/coffee options.

Great place to rest your head.

Stayed in July 2025

Not much it was good , just the hotel feels a bit old but that’s it

Nice property , nice location but a bit far away from the city center . Helpful staff

Stayed in June 2025

Very nice accommodation with a wonderful lounge bar! The public transit connections to Dongdaemun and the Royal Palace are very good and the staff is exceedingly friendly.

Stayed in March 2025

This seems to be common seoul hotel problem. The central air conditioned doesn't work well during the day so it can get warm in the room.

This hotel is quite far from central seoul..i stayed my last night because it was somewhat closer to the airport and I had an early flight. The rooms are comfortable and the neighbourhood whole more local still has a lot of restaurants and shopping. The staff is super helpful at front desk and their is a airport bus pick up right up outside which makes it super convenient.

Stayed in April 2025

Very nice hotel, comfy and big rooms, good Location, Airport Shuttle Bus Station in front of the hotel.

Stayed in March 2025

a bit far from touristic places

Breakfast is good .

Stayed in April 2025

The wash basin is very small and the bathtub with shower curtains are a bit outdated. No complementary water or anything else. Sometimes a shortage of bathrobes

The room is big enough for 2 person, the bed and pillows are very comfortable. The train station is just 5 minutes walk from the hotel to the circle line, from where you can reach everything Nice restaurants near by.

Stayed in April 2025

None

Clean and convenient.

Stayed in April 2025

Really good price for big room. Location is not the best but I like walking.

Stayed in March 2025

Cleanness

Not far from the station

Stayed in March 2025

The only downside for us was the bathroom – there was no bidet attachment on the toilet, which was a bit inconvenient. Other than that, everything was great.

The room is very comfortable, and the staff is friendly. The bathtub was a great bonus for us. There’s a wide variety of breakfast options, and the bus station is conveniently located right in front of the hotel, so you don’t need to cross the road to catch the 6004 bus to Incheon Airport.

Stayed in February 2025

Winter time the heater is on, the wife and I can only sleep when it cold so that was a struggle. The staff helped us with a fan near the windows to blow cold air in.

The staff was very helpful, the beds are soft, the tub is deep for a nice hot bath.

Stayed in February 2025

Location is little far from the center of the city

Clean room and nice staffs

Stayed in February 2025

The room was clean, spacious, and equipped with great facilities, making for a comfortable stay. The hotel’s location was across a street full of restaurants, and just a short walk to the metro station. There is a bus to Incheon Airport that stops right in front, which was very convenient. While the hotel is a bit farther from major tourist spots in Seoul, they are still easily accessible by public transportation. It’s also closer to areas like Suwon, and the airport access makes it a good option for travelers.

Stayed in January 2025

The location wasn't as close to the city as I'd hoped, but that's not a fault of the hotel. Just be warned that it takes well over half an hour on public transit to get to some popular central locations in Seoul, so plan activities accordingly.

The breakfast was great, and the staff were always very helpful. The rooms were faithfully cleaned every day, and toiletries replenished.

Stayed in November 2024

Air cond unit cannot get warm enough during winter time, but not a big issue. Perhaps bathroom need to be modernised, but not a big issue either.

Location is great. Plenty restaurants nearby. Close to train station. Room is spacious enough. Great customer service.

Stayed in December 2024

the staff are nice and helpful.

Stayed in December 2024

Bathroom downstairs locked. I booked near Seoul station but landed in guro

Beautiful hotel nice views

Stayed in December 2024

No pool and gym

Bed, beakfast

Stayed in December 2024

Location

Clean, free parking

Stayed in November 2024

Personal opinion, I don't like the bath's curtain.

Staff speaking english is appreciated. The rooms are clean and comfy. Everything is available, missed nothing

Stayed in November 2024

All was good

Good location and super friendly staff and nice breakfast

Stayed in October 2024

Everything was good

Stayed in November 2024