Long queue for breakfast

The rooms are well maintained

Stayed in March 2025

Staff weren’t all that helpful or knowledgeable about public transport

Buffet breakfast was amazing! Great location, very close to slopes, ski hire & restaurants. The highlight of our South Korea trip!

Stayed in March 2025

The housekeeping is poor. We stayed 3 nights. One of the day, did not refill the body wash. Another day, took away the slippers and did not give us new ones. My point is, if looking at recycling, then do not take the worn Slipper, just leave it in the room. The toilet bowl has no bidet and standing shower cubicle is small.

Rest & relax. The front desk staffs are helpful.

Stayed in February 2025

Considering the level of the hotel and the cost per night, the spa should be included. However, it costs 15000 CHF for guests, although it doesn’t offer anything special. Actually, it is quite basic and similar to many in apartment complexes.

The resort is nicely located in the Alpensia village and only 10 min taxi from Jinbu station. Staff is super kind and very good English speaker, something not common in Korea even in big hotels. Rooms are spacious and comfortable. Buffet breakfast satisfies each taste. Fitness center is well equipped

Stayed in January 2025

NA

Comfortable bed

Stayed in December 2024

Old bathroom

Room size and breakfast

Stayed in January 2025

no heater toilet seat light stain at curtain and sofa in room

spacious room

Stayed in January 2025

Bedrooms need to be updated - furniture a bit dated and chipped, just expect more for a 5 star. I was under the impression I had booked a room with a view of the slopes, however when I got there I was told that I had to choose between a lake view / road view with balcony.

The location was great! Breakfast was amazing, they had every type of cuisine available, even drinking options were good (smoothies). Beds were so comfortable and linen was clean.

Stayed in December 2024

It’s very hard to call the front desk During the check out time.

Size of the room, the food in the restaurant , the location

Stayed in December 2024

No toothbrush and toothpaste. Would expect these for an Intercontinental standard.

Comfy beds, breakfast spread plenty for vegetarian diet. Excellent view of the ski slope. Rooms are spacious Within 5 minutes walking to the ski house

Stayed in December 2024

1. Sent queries to hotel before stay but there was no response. Not responsive 2. There was no hot water during shower at night. Apparently, we checked with the hotel and was told that there was more people using the hot water. Hence, there was a downtime for hotel water. This was not communicated.

The room was really big. It is within walking distant to the ski resort. The free shuttle bus is prompt. Staff can speak good English which is helpful. Good spread of breakfast

Stayed in December 2024

I messaged the hotel twice before my arrival to check and double confirm whether the skiing still available at the resort but there's no response until my arrival only found out that the entire ski slopes, ski facilities was closed 2 days ago. The whole resort was peacefully quiet without any guests as most of them already checked out and left the resort. This is really so disappointing esp my children are looking forward to hit the slopes, and that's the main reason that I booked this resort at the first place. Appreciate the resort can be more honest and put the announcement of the ski lift closure date on the website for easy reference booking. If I would know earlier that this resort was closed for skiing, I will choose Yongpyeong resort to stay which is still open.

Very quiet town as all the guest already check-out. Heavy snowfalls in the morning. There's a Balwangsan Alpaca Ranch nearby approx 15mins taxi ride (17,000 won per trip), take a mini monorail, beautiful and nice place to explore

Stayed in March 2024

Room was really hot.. Airconditioner did not keep room cold at all..

It was very close to restaurants and the ski facilities!

Stayed in March 2024

you need to pay for using the sauna

the structure is 5 mins walk from the slope, is well mantained. Fantastic location. we really enjoyed our stay.

Stayed in February 2024

Best hotel in the area. Period.

Stayed in January 2024

I wish the deli would open in the morning so you can grab a coffee before heading out to the slopes

Beautiful hotel. lovely location and very patient and professional staff. The ladies at reception were excellent!

Stayed in February 2024

I like the hotel

Ok goood

Stayed in February 2024

Great location, right beneath the slopes at Alpensia resort. Comfy and spacious rooms, withh warm feeling to them. We had room with balkony, which was also a decent size. Lobby is beautiful and spacious. Overall, the best hotel in the area. We enjoyed the stay there.

Stayed in February 2024

Breakfast was expensive Staff responding to emails prior to arrival was poor Hotel was advertised as having airport shuttle which it did not have

Beautiful hotel Comfortable clean rooms Friendly helpful staff Enjoyable buffet breakfast

Stayed in February 2024

No tv channels in English

Stayed in December 2023

The hotel is getting a little tied, but, the value for money is brilliant and you will still enjoy the hotel as the staff were amazing.

Our entire visit was brilliant and I highly recommend this hotel for anyone wanting to take their family skiing, especially if this will be their first time. The skiing is perfect for those that have not skied before or who are still learning.

Stayed in January 2024

Extra bed was requested but not given- had to sleep on the sofa. Pillow quite soft.

Rooms were clean and comfortable, staff were really friendly and helpful. Bathroom was great, with ample space between the shower and bathtub. Location was also rather near the Ski House and was a 3-4 minutes walk.

Stayed in December 2023

Information, including available tours, in English.

Breakfast was great, a good selection for the Australian palate.

Stayed in May 2023

Great staff and breakfast was awesome!

Stayed in April 2023