Access to elevator was hassle each time Front desk was not flexible with requests like extra room keys etc

Location Breakfast included Luggage lockers available at hotel lobby

Stayed in August 2025

Slow elevator. Almost no AC. Room can be hot.

It’s in the center of everything! I love that at night, the food night market is just right below the hotel area. Subway is just there too and basically everything!

Stayed in July 2025

The elevators didn't as fast as could be expected, and we spend a lot of time waiting and they were very crowded and stop at all floors as a consequence.

Check in and out very fast. Free parking.

Stayed in June 2025

very crowded on first floor to enter the hotel elevators because of the shopping entrance and not enough elevators to meet the demand of the crowd. the outlets did not work on the desk. the AC control did not allow me to control the temperature. IT felt warm inside the building and the rooms

location is great

Stayed in June 2025

The lifts are inadequate for the building and shard with shoppers

Breakfast was ok Lots of korean food but little western style food

Stayed in May 2025

the AIRCONDITIONING system was uncomfortable at times since we cannot adjust the aircon temperature

location wise its perfect, the room is quite spacious, our room was regularly tidied up, and also bath towels were regularly changed

Stayed in May 2025

Room doesn’t provide cup for tooth brushes. It provides coffee powder but not milk or milk powder. No tea bags. It’s not 4 star hotel standards. Very disappointed

It’s ok, not very good

Stayed in May 2025

Location

Great location. Near by shopping area and restaurants

Stayed in May 2025

the lift housekeeping service air condition

Need to upgrade the lift as it's too busy and too slow. Facility of the lift at night is not friendly.

Stayed in May 2025

hotel elevator is very crowded takes time to go up and down the room buffet breakfast

location of the hotel proximity to the metro and shops just on the ground floor

Stayed in April 2025

Tiny room, so so breakfast

Location, right off the subway station, airport bus stop, and market.

Stayed in May 2025

You can't control the aircon. Last year went in October the room was hot. This time around the room was too cold.

Close to most attractions and the train station is just below the hotel. For muslim travellers halal restaurant food is just across the street.

Stayed in May 2025

No drawer space for clothes and not enough electrical plugs for charging. Also, waiting for the elevator during peak times due to the elevator being full from the upper floors. Instead of passing our floor, the elevator should go to the floor that presses the button floor first so people staying in the middle floors can get a chance to use it.

Location was good, everything was working / functioning, room was made up each day, and the staff responded quickly when my son locked the safe with a random code. Breakfast was okay, but the curry and corn soup was delicious.

Stayed in May 2025

Breakfast was bad, they should serve hashbrown, baked beans, omelette (American breakfast - to cater non korean & muslims guests). Outer window of the room is really dirty. Some of the staffs were not friendly, not charming. Some were nice. No cold aircond in the room, it was really hot. The temperature is fixed at 28celcius. It was not comfortable at all. Luckily we managed to get electric stand fan from the front desk.

Location is great. Room was clean. Cleaners were good.

Stayed in May 2025

No Aircon at the middle of the night, I always wake up sweating.

Very accessible

Stayed in April 2025

size of room, and no toiletries

location

Stayed in March 2025

Staff not very helpful. Took a long time waiting for the lifts.

Location very good.

Stayed in April 2025

My room is so small and no window. Its not a good value for money considering what I pay for and room that I got.

Its near where things are happening. Near the bus and train stations and airport limousine a lot of shopping mall on the close distance. There is a luggage locker in the hotel itself.

Stayed in April 2025

Very helpful staff, very good location, a bit old, but very not bad.

Stayed in April 2025

Unable to control room temperature Heater was too much on first 3 days Lack of amenities

Good location Close to shops and transport

Stayed in March 2025

The room towels were so poor, even torn at both rears. No amenities in the room, not like the photo that we saw on website. No toothbrush, toothpaste at all. No room service.

Lady staff in the restaurant that serve breakfast should be more polite. The way she responded to guest was like guests was annoying her when we asked her to refill food.

Stayed in March 2025

The location is tip top, it's next to the subway station and shopping street.

The location is truly convenient with a subway station right at the downstairs of the hotel. Myeongdong shopping street and night market is just few steps from the hotel. Cleanliness of the hotel is good and there is a free luggage area which we can leave our luggage safely before checking in.

Stayed in February 2025

guest RM door wasn't closed

location

Stayed in February 2025

Nothing - we only had a one night stay.

Close to the subway station and airport bus stop. Super convenient location for a quick stop.

Stayed in January 2025