Reviews of Mstay Hotel 4 stars

The staff at the hotel were friendly and helpful.When we made the reservation, we requested a relaxing room on a high floor with a nice view of the ocean. We love the water and don't often get to see the ocean. The staff saved a room for us on the top floor with a fantastic view. The room was large and had plenty of storage/closet space. The hotel has a swimming pool and we enjoyed a couple hours relaxing and swimming. There is an additional charge to use the pool, but it is worth it if you like to swim. The hotel is close to many restaurants, coffee shops, and the outdoor market. We had a nice time walking around the market and trying different foods. We recommend you check it out during your stay.

The location to the Seogyi-po port, Cheonji-yeon waterfall, and the Olle Market was walkable, and I liked the hotel location. The price was very cheap but it was still good overall.

If I'm not mistaken, there aren't rooms for the ocean view because the hotel building looks like between other buildings. The staff(a man), when I checked in, didn't even do the eye contacts while he's explaining to the regulation.. He seemed not want to work. The staff(a lady), when I checked out, was nice, though.

Not 4* standard, also no amenities in the room and no coffee/tea.

The facility was modern and the room very comfortable and clean.

There are almost no electrical outlets.

This is my 3rd time staying here. Excellent location, within a walking distance to the major tourist spots, eateries, bus stops & supermarkets. One of the staff speaks good English. We enjoyed their daily buffet breakfast @15,000KRW

The room had a nice sea view, and overall was nice. But the hotel does not provide the basic amenities like bathrobes, bath towels, toothbrush/paste, or conditioner. The room also had only 4 plug sockets all in one place, which is not convenient at all. The main downside is that the staff was not accommodating at all. We have been able to leave our luggage in all other 3 hotels before this, and usually it is not a problem in other countries as well. But the staff said we couldn’t leave our luggage (mind you we did not ask for some crazy timelines, we needed to keep the luggages until 5pm).

nothing

difficult to find the hotel, the room is small, staff can't speak English.

Good location, 5 mins walk to Olle market and walkable to Cheonjiyeon Falls. Room with sea view was nice too. There is a cafe and convenience store just below the hotel which was convenient.

We stayed here back in 2018 and really liked it, but since COVID it seemed to have transformed itself into a hotel to host school trips. There were so many groups of students crowding up the breakfast place and elevators. The soundproofing of rooms was also bad, we were unfortunate to be staying on the same floor with a tour group who banged on doors early in the morning and shouted loudly across rooms with their room doors open. The carpeting on the floor along the corridor was also dirty and the electric kettle was dirty and old. I don’t think this qualifies as a 4 star hotel anymore.

Clean and comfortable.

The heated floors would turn on automatically while the air conditioner was running. We told the staff, but they dismissed it.

Location was good, many good restaurants around.

The instruction to get to the car parking was unclear. The outdoor parking nearest to the hotel was full most of the times and we had to park at somewhere much further from the hotel and it was extremely inconvenient.

NONE! We thought there's a hotel parking garage to park our rental car. But no, we were told to park elsewhere. Luckily we were only here for one night as the other place would have been a paid parking, defeat the purpose of having a hotel parking garage. The hotel expects you to park at the paid parking for certain hours if you don't want to get charged.

1) The man who works at the hotel parking garage was nasty and should be fired. He told us to park (reversed parking) but very impatient. We can't just reverse to the parking spot as there was an older lady standing there still removing stuff from her car. The man got mad and angry and started shouting at us and even came to bang on our rental car multiple times furiously. In the end, he started to screamed and motioned us to get lost. Reported this to the hotel but they don't seem to care and only asked if the man was being rude and only indicated that they will have a word with the man. I don't think anything will happen but that overall ruined out stay in Jeju. 2) It's 2 hotel in one big buildings and could bare speak English. 3) Hotel guests just enjoy being loud and rowdy, wear their pajamas and walking around the lobby.

The location, price, size of the room, private parking EVERYTHING was great!

Nothing, everything was great

- It was clean. - The staff were helpful. - It has a good location.

- You have to pay to use the pool - An item went missing after our room was made up and the hotel took no responsibility or measures to rectify it

The place is clean and staff are friendly and helpful. Location is good and easy to travel around.

Parking instruction was a bit unclear but it was sorted out quite fast thereafter.

Good size room

Have to pay for swimming pool and no gym