Can have more pillows without extra charge There were plates but no utensils More hangers if can Coffee sachets will be good if provide Free late check out

Room is spacious and clean.

Stayed in June 2025

My only gripe would be the location as the building is a bit isolated within a maze of narrow streets and is further away from the main shopping streets and COEX Mall than the name implies (especially with young kids who probably won't want to walk too far). That said, we utilised Kakao Taxi and Uber a fair bit (it's not expensive compared to Australia) and we got to where we wanted to get to with ease.

We absolutely adored the Urban Spa Suite we stayed in and it was the perfect size for the family (there were 5 of us including two kids). It was clean, cosy and comfortable. And of course, the spa tub in the middle of the room was the icing on the cake. We bought some spa products from the reception and the kids (and us) had a great time soaking in there for a bit. I also appreciate that the suite came with two showers, two toilets, a microwave and a larger fridge as well.

Stayed in June 2025

There are no hooks to hang towels in the toilets. Toilets are rather open, there should be doors to close the toilet areas.

Cleanliness and minimalistic design of the room

Stayed in June 2025

No facility

The location

Stayed in May 2025

Location

Stayed in May 2025

Big bath had no spa jets and water wasn't hot - took over an hour to fill so only used it once. Sewer smell came in waves up through the bath drain and was horrendous.

The location was pretty good. The room was spacious for Seoul. Nice finishes. 2 showers and 2 toilets was more than necessary.

Stayed in April 2025

The room had a noticeable sewer-like smell.

Stayed in April 2025

No security. Beware. Had someone kicking and knocking my door despite me yelling back they have the wrong room. No peephole so I did not open the door.

Nothing except the room

Stayed in June 2025

nothing

very nice

Stayed in May 2025

clean

good

Stayed in March 2025

Due to spas in every room there is a wet smell in the check in area floor B2. There is some kind of venue across the alley, so there were crowds always at the entrance to the hotel. The room has excellent soundproofing so you can’t hear any of that.

It was clean exactly as pictured. The beds were comfy as well. It was equipped with plates, wine glasses, and fridge. If you want K-Drama room this is it.

Stayed in May 2025

There weren’t enough bars and hooks for our group of 5 pax to hang our laundry esp in the shower… we had to open the shower glass door to take in our clothes after shower , risking ourselves to be seen naked by another one in the group… not ideal for a mixed gender group stay. Naked bodies silhouette can be seen through the glass doors in the shower… Also, there was a few nights when the shower was clogged so the water rose up the ground quite a fair bit. Daily, they may not always replace the robes we used because I notice my hair-tie still in the pocket of a ‘newly folded’ robe, but that’s fine. The service we found questionable was that there were loose fabric threads on the ground on one day from one of our denim clothings, however it remained there even the next day/following day - meaning, it wasn’t vacuumed / wasn’t vacuumed and cleaned properly? 📍On this note, I have left my 30,000krw ribbon and pearl hair claw clip in one of the robes. Of all robes being refolded, it had to be that robe with my clip that’s sent to wash… there’s no favourable update from the hotel that they’ve found my clip. I think it’s negligence on their end to also wash the robe I used without checking the pockets. I’ve used their hair claw clip almost everyday for 2 years. When I needed it and couldn’t find it, I cried for 2-3 nights. I was tight on schedule but made my way back to the same store. Store name is ‘Alma’ at Doota Mall (3rd Floor). I asked the staff if she still sells that design. She doesn’t have it anymore and I asked if she could make it for me again. I left her my phone number and Singapore’s address to contact me for possible order, she said she’ll call me and let me know - but I haven’t heard anything from her & she has not responded my texts. I am so heartbroken because I cannot find such an exact design anywhere else, and it is the most expensive claw clip I’ve ever owned.

I liked how spacious this room was for our group of 5. I enjoyed the vibe of the hotel. It is also less dusty than the UH Suite Gangnam branch where I stayed at previously, last year. I appreciate the sufficient number of wall sockets enough for my group of 5 travellers. I also am pleased with the quality of shampoo, conditioner and body soap. Staff were also to a favourable degree, helpful, with giving us extra pillows and towels. There was only one pillow per pax and my aunt needed an extra one for her neck ache. They also helped us booked for a private car hire to bring us to places we needed to go, and also, for airport transfer. The driver the reception/hotel had linked us with, is a really friendly, kind and professional ahjussi. Car is also well maintained, clean, spacious, and so comfortable. I enjoyed the pillow/cushiony head rest in his car.

Stayed in May 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in April 2025

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Stayed in May 2025

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Stayed in February 2025

There are no comments available for this review

Stayed in April 2025